NEW YORK, NY - January 10, 2005 - LivePerson announced today that Technology Marketing Corporation's (TMC®) Customer Inter@ction Solutions® magazine (www.cismag.com) has named Timpani Contact Center as a recipient of a 2004 Product of the Year Award. Customer Inter@ction Solutions has been the leading publication in the CRM, call center and teleservices industries since 1982™.
"Today's multi-channel customer demands service continuity and a clear escalation path across channels," said Robert LoCascio, CEO of LivePerson. "We're honored that Timpani Contact Center has been recognized as an innovative solution that enables organizations to deliver a seamless cross- channel experience."
Timpani Contact Center streamlines customer interactions across all online channels -- chat, email and self-service/knowledgebase. By integrating all interactions and supplying a unified customer history -- coupled with intelligent routing and escalation capabilities -- the multi-channel solution facilitates first-contact resolution and flawless handoffs between service channels.
"Each year Customer Inter@ction Solutions magazine bestows its Product of the Year awards on companies that have demonstrated excellence in technological advancement and application refinements. LivePerson has demonstrated to the editors of Customer Inter@ction Solutions that its products have gone the extra mile to help improve both the customer experience and the ROI for the companies that use them," said Nadji Tehrani, Executive Group Publisher and Editor-in-Chief of Customer Inter@ction Solutions.
The Product of the Year Award winners for 2004 will be published in the January 2005 issue of Customer Inter@ction Solutions magazine.
About LivePerson
LivePerson is a leading provider of communications solutions for online sales, marketing and customer service. LivePerson's Timpani platform enables online businesses to identify and engage the right customer with the right communication channel at the right time, thereby enhancing the online experience. Chat, marketing and selling tools, a self-service knowledgebase and email management are combined with industry-leading channel matching technology, rules-based intelligence, routing and reporting, to offer clients the opportunity to increase sales, lower customer service costs and enhance the customer experience. The company's roster of more than 3,000 customers, including EarthLink, Microsoft, Hewlett Packard, Qwest, Verizon and AT&T, have long reported significant savings, increased sales and high customer satisfaction using LivePerson's technologies. LivePerson is headquartered in New York City.
About TMC®
Celebrating more than 30 years as a leading publisher, Technology Marketing Corporation (TMC®) publishes Customer Inter@ction Solutions® and INTERNET TELEPHONY® magazines, Web portal TMCnet.com, and the online publications SIP™, Speech-World™, VoIP Developer™, WiFI Telephony™, WiMAX™, Alternative Power™ and BiometriTech™. TMC® is also the first publisher to test new products in its own on-site laboratories, TMC® Labs. TMC® produces INTERNET TELEPHONY® Conference & EXPO, VoIP Developer Conference™ and Global Call Center Outsourcing Summit™. TMC offers live and online certification programs through TMC University. TMCnet.com publishes more than 14 online newsletters. Visit http://www.tmcnet.com/ for details.
SOURCE: LivePerson
CONTACT: Younjee Kim, +1-212-609-4222, ykim@liveperson.com
Mike Tague
mtague@liveperson.com