RICHMOND, VA - May 6, 2002 - The Commonwealth of Virginia has become the first state in the nation to deploy a real time customer service solution via LivePerson. My Virginia, the official Virginia Web site, is facilitating real-time assistance to support and open a direct connection to constituents.
LivePerson will enable My Virginia (http://www.myvirginia.org/ ) visitors to submit questions and receive real-time responses from the customer service staff of the Virginia Information Providers Network (VIPNet), the network manager for Virginia's Internet portal.
"Virginia has led the nation in providing government information and services to our citizens via the Internet," said Governor Mark R. Warner.
From the My Virginia homepage, constituents may click on the Live Help button enabled by LivePerson to begin an Internet chat session with a member of VIPNet's customer service staff. VIPNet customer service representatives can then respond to constituent questions by suggesting online government resources where citizens may find services or information related to state and local government.
"Our customer service solutions enable financial, call center, and retail clients to chat in real-time with their customers. We're pleased to extend our real-time communication capabilities to governments and their constituents," said Robert LoCascio, CEO of LivePerson.
The LivePerson real-time customer service solution is a free service for My Virginia site visitors and is available Monday through Friday from 8 a.m. to 5 p.m. EST.
About My Virginia
My Virginia is the Commonwealth of Virginia's official homepage (http://www.myvirginia.org/ ) and a service of the Virginia Information Providers Network (VIPNet). VIPNet is a collaborative effort between the Commonwealth of Virginia and Virginia Interactive, Inc. VIPNet assists Virginia government entities in Web-enabling their information services. My Virginia was built and is marketed, operated, and maintained by Virginia Interactive, Inc., a wholly owned subsidiary of eGovernment firm NIC.
LivePerson (http://www.liveperson.com/ ) is a leading Application Service Provider (ASP) of technology facilitating real-time sales and customer service for companies doing business on the Internet. The LivePerson service enables online businesses to communicate with Internet users in real time, thereby enhancing the online experience. LivePerson is headquartered in New York City, with R&D facilities in Tel Aviv, Israel.
Contacts: Maria Gomez Tracy Smith LivePerson Virginia Information Providers Network 212-609-4219 804-692-0599 firstname.lastname@example.org email@example.com
CONTACT: Younjee Kim, +1-212-609-4222, firstname.lastname@example.org