LivePerson Reports Third Quarter 2009 Financial Results

- Quarterly revenue increases 15% from prior year and 8% sequentially

- Record EBITDA per share of $0.12 in third quarter

- Record EPS of $0.05 for third quarter

NEW YORK

NEW YORK, Nov. 5 /PRNewswire-FirstCall/ -- LivePerson, Inc. (NASDAQ: LPSN), a leading provider of online engagement solutions that facilitate real-time assistance and expert advice, today announced financial results for the third quarter ended September 30, 2009.

Revenue

Revenue for the third quarter was $22.3 million, a 15% increase from the third quarter of 2008, and an 8% sequential increase as compared to the second quarter of 2009. Revenue from business operations for the third quarter was $19.1 million, a 14% increase as compared to the third quarter of 2008 and an 8% increase as compared to the second quarter of 2009. Revenue from consumer operations for the third quarter was $3.1 million, a 9% sequential increase as compared to the second quarter of 2009, and an 18% increase as compared to the prior year quarter.

"We exceeded our own expectations for both revenue and earnings in the third quarter, as many of our key operating metrics improved markedly as compared to the first half of 2009," CEO Robert LoCascio said. "Strong revenue growth from both consumer and business operations coupled with record earnings indicates that we are managing effectively through a challenging economic environment. We are winning more deals against our competition, our sales pipeline continues to strengthen and we are seeing ever larger companies committing more resources to our hosted online solutions."

Customer Expansion

LivePerson added thirteen new enterprise clients in the quarter, including:

  • Two of the five largest US retailers
  • A leading provider of spoken digital audio products
  • The leading provider of hosted payment solutions for higher education
  • Flagstar Bank
  • Touchstone Health, a leading HMO, and
  • A leading US-based managed healthcare company

The Company expanded business with

  • One of the world's largest telecommunication service providers
  • T-Mobile UK
  • ShopNBC, and
  • a global leader in personal computers and mobile audio devices

Net Income

Net income for the third quarter of 2009 was $2.3 million or $0.05 per share as compared to net income of $0.4 million or $0.01 per share in the third quarter of 2008, and $1.1 million or $0.02 per share in the second quarter of 2009.

Adjusted Net Income and EBITDA

LivePerson considers adjusted net income and earnings before other income/(expense), taxes, depreciation, amortization and stock-based compensation (EBITDA) to be important financial indicators of the company's operational strength and the performance of its business. These results should be considered in addition to results prepared in accordance with generally accepted accounting principles (GAAP), but should not be considered as a substitute for, or superior to, GAAP results.

A reconciliation of the differences between EBITDA and adjusted net income, and the most comparable financial measure calculated and presented in accordance with GAAP, is presented under the heading "Reconciliation of Non-GAAP Financial Information to GAAP" immediately following the Condensed Consolidated Statements of Income included below.

The difference between EBITDA per share, a non-GAAP measure, and GAAP EPS, is interest, taxes, depreciation, amortization, stock-based compensation and other non-cash charges, if any. The difference between adjusted net income per share and GAAP EPS is amortization of intangible assets and stock-based compensation.

Adjusted net income for the third quarter of 2009 was $3.9 million or $0.08 per share, as compared to $2.1 million or $0.04 per share in the comparable period in 2008, and $2.8 million or $0.06 per share in the second quarter of 2009.

EBITDA for the third quarter of 2009 was $6.2 million or $0.12 per share, as compared to $2.7 million or $0.05 per share in the third quarter of 2008, and $4.4 million or $0.09 per share in the second quarter of 2009.

Cash

The company's cash balance was $36.5 million at September 30, 2009 as compared to $31.3 million as of June 30, 2009. The company generated $4.3 million of cash from operations in the third quarter. Also during the third quarter, the company incurred planned capital expenditures related primarily to the purchase of servers and computer networking equipment, resulting in a cash outlay of approximately $0.8 million.

Financial Expectations

Fourth Quarter 2009

  • Revenue of $23.4 - $23.7 million
  • EBITDA of $0.10 - $0.12 per share
  • Adjusted net income per share of $0.06 - $0.07
  • GAAP EPS of $0.03 - $0.04
  • Fully diluted share count of approximately 50 million

Full Year 2009

  • Revenue of $86.1 - $86.4 million
  • EBITDA of $0.42 - $0.44 per share
  • Adjusted net income per share of $0.26 - $0.27
  • GAAP EPS of $0.13 - $0.14
  • Fully diluted share count of approximately 49 million

Other Full Year 2009 Assumptions

  • Amortization of intangibles of approximately $2.0 million
  • Stock-compensation expense of approximately $4.7 million
  • Depreciation of approximately $3.3 million
  • Effective tax rate of approximately 45%
  • Cash tax rate of approximately 25%
  • Capital expenditures of approximately $7.0 - $8.0 million

Stock-Based Compensation

Included in the accompanying financial results are expenses related to stock-based compensation, as follows (in thousands):

                                        Q3 2009
                                        -------
    Cost of revenue                       $213
    Product development                    356
    Sales and marketing                    361
    General and administrative             281
                                           ---
       Total                            $1,211

Amortization of Intangible Assets

Included in the accompanying financial results are expenses related to the amortization of intangible assets, as follows (in thousands):

                                     Q3 2009
                                     -------
    Cost of revenue                   $307
    General and administrative         118
                                       ---
       Total                          $425



                                LivePerson, Inc.
                 Condensed Consolidated Statements of Income
               (In Thousands, Except Share and Per Share Data)
                                  Unaudited

                                Three Months Ended     Nine Months Ended
                                   September 30,          September 30,
                                   -------------          -------------
                                  2009       2008        2009       2008
                                  ----       ----        ----       ----
    Revenue                    $22,262    $19,375     $62,722    $55,048
                               -------    -------     -------    -------

    Operating expenses:
      Cost of revenue            5,495      5,226      15,007     15,346
      Product development        3,109      3,299       8,949      9,876
      Sales and marketing        6,535      6,624      19,947     18,864
      General and
       administrative            3,312      3,399       9,991     10,034
      Amortization of
       intangibles                 118        352         662      1,134
                                   ---        ---         ---      -----
          Total operating
           expenses             18,569     18,900      54,556     55,254
                                ------     ------      ------     ------

    Income (loss) from
     operations                  3,693        475       8,166       (206)

    Other income
     (expense), net                 90        (44)         50        145
                                    --        ---          --        ---

    Income (loss) before
     provision for (benefit
     from) income taxes          3,783        431       8,216        (61)

    Provision for (benefit
     from) income taxes          1,516         21       3,544        (68)
                                 -----         --       -----        ---

    Net income                  $2,267       $410      $4,672         $7
                                ======       ====      ======         ==

    Basic net income per
     common share                $0.05      $0.01       $0.10      $0.00
                                 =====      =====       =====      =====

    Diluted net income per
     common share                $0.05      $0.01       $0.10      $0.00
                                 =====      =====       =====      =====

    Weighted average shares
     outstanding used in
     basic net income per
     common share
     calculation            47,968,777 47,229,252  47,684,047 47,433,924
                            ========== ==========  ========== ==========

    Weighted average shares
     outstanding used in
     diluted net income per
     common share
     calculation            49,683,730 48,678,016  48,553,525 49,064,151
                            ========== ==========  ========== ==========



                                LivePerson, Inc.
          Reconciliation of Non-GAAP Financial Information to GAAP
               (In Thousands, Except Share and Per Share Data)
                                  Unaudited


    Unaudited Supplemental Data
    ---------------------------

    The following information is not a financial measure under generally
    accepted accounting principles (GAAP). In addition, it should not be
    construed as an alternative to any other measures of performance
    determined in accordance with GAAP, or as an indicator of our operating
    performance, liquidity or cash flows generated by operating, investing and
    financing activities as there may be significant factors or trends that it
    fails to address. We present this financial information because we believe
    that it is helpful to some investors as one measure of our operations. We
    caution investors that non-GAAP financial information, by its nature,
    departs from traditional accounting conventions; accordingly, its use can
    make it difficult to compare our results with our results from other
    reporting periods and with the results of other companies.

                                   Three Months Ended       Nine Months Ended
                                      September 30,           September 30,
                                      -------------           -------------
                                     2009        2008        2009        2008
                                     ----        ----        ----        ----
    Net income in accordance
     with generally accepted
     accounting principles         $2,267        $410      $4,672          $7
      Add/(less):
      (a) Amortization of
           intangibles                425         659       1,583       2,055
      (b) Stock-based
           compensation             1,211       1,014       3,491       3,178
      (c) Depreciation                822         526       2,448       1,324
      (d) Provision for (benefit
           from) income taxes       1,516          21       3,544         (68)
      (e) Other (income)
           expense, net               (90)         44         (50)       (145)
                                      ---          --         ---        ----
    EBITDA (1)                     $6,151      $2,674     $15,688      $6,351
                                   ======      ======     =======      ======
    Diluted EBITDA per common
     share                          $0.12       $0.05       $0.32       $0.13
                                    =====       =====       =====       =====

    Weighted average shares
     used in diluted EBITDA
     per common share          49,683,730  48,678,016  48,553,525  49,064,151
                               ==========  ==========  ==========  ==========


    Net income in accordance
     with generally accepted
     accounting principles         $2,267        $410      $4,672          $7
      Add:
      (a) Amortization of
           intangibles                425         659       1,583       2,055
      (b) Stock-based
           compensation             1,211       1,014       3,491       3,178
                                    -----       -----       -----       -----
    Adjusted net income            $3,903      $2,083      $9,746      $5,240
                                   ======      ======      ======      ======
    Diluted adjusted net income
     per common share               $0.08       $0.04       $0.20       $0.11
                                    =====       =====       =====       =====

    Weighted average shares
     used in diluted
     adjusted net income per
     common share              49,683,730  48,678,016  48,553,525  49,064,151
                               ==========  ==========  ==========  ==========


    EBITDA                         $6,151      $2,674     $15,688      $6,351
      Add/(less):
      (a) Changes in
           operating assets
           and liabilities           (825)       (170)        (14)       (338)
      (b) Provision for
           doubtful accounts           30           -          30          68
      (c) (Provision for) benefit
           from income taxes       (1,516)        (21)     (3,544)         68
      (d) Deferred income taxes       338         211         636         (39)
      (e) Other income
           (expense), net              90         (44)         50         145
                                       --         ---          --         ---
    Net cash provided by
     operating activities          $4,268      $2,650     $12,846      $6,255
                                   ======      ======     =======      ======

    (1)  Earnings/(loss) before other income/(expense), taxes, depreciation,
         amortization and stock-based compensation.



                                LivePerson, Inc.
                      Condensed Consolidated Balance Sheets
                                 (In Thousands)
                                    Unaudited

                                        September 30, 2009 December 31, 2008
                                        ------------------ -----------------

    ASSETS

    Current assets:
      Cash and cash equivalents                    $36,486           $25,500
      Accounts receivable, net                      10,442             7,574
      Prepaid expenses and other current assets      2,545             1,706
      Deferred tax assets, net                         812             1,772
                                                       ---             -----
        Total current assets                        50,285            36,552

      Property and equipment, net                    8,986             7,473
      Intangibles, net                               3,211             4,319
      Goodwill                                      23,906            24,388
      Deferred tax assets, net                       7,654             7,330
      Deferred implementation costs                    134               147
      Security deposits                                321               349
      Other assets                                   1,617             1,390
                                                     -----             -----
        Total assets                               $96,114           $81,948
                                                   =======           =======

    LIABILITIES AND STOCKHOLDERS' EQUITY

    Current liabilities:
      Accounts payable                              $4,739            $3,555
      Accrued expenses                              10,103             9,088
      Deferred revenue                               4,670             3,985
                                                     -----             -----
        Total current liabilities                   19,512            16,628

    Deferred revenue, net of current                   449               347
    Other liabilities                                1,617             1,390
                                                     -----             -----
        Total liabilities                           21,578            18,365
                                                    ------            ------

    Commitments and contingencies

    Total stockholders' equity                      74,536            63,583
                                                    ------            ------
            Total liabilities and
             stockholders' equity                  $96,114           $81,948
                                                   =======           =======

About LivePerson

LivePerson is a provider of online engagement solutions that facilitate real-time assistance and expert advice. Connecting businesses and experts with consumers seeking help on the Web, LivePerson's hosted software platform creates more relevant, compelling and personalized online experiences. Every month, LivePerson's intelligent platform helps millions of people succeed online; more than 8,000 companies, including EarthLink, Hewlett-Packard, Microsoft, Qwest, and Verizon, rely on LivePerson to maximize the impact of the online channel. LivePerson is headquartered in New York City.

Non-GAAP Financial Disclosure

Investors are cautioned that the EBITDA, or earnings/(loss) before other income/(expense), taxes, depreciation, amortization and stock-based compensation, and adjusted net income, or net income excluding amortization of intangible assets and stock-based compensation, information contained in this press release are not financial measures under generally accepted accounting principles. In addition, they should not be construed as alternatives to any other measures of performance determined in accordance with generally accepted accounting principles, or as indicators of our operating performance, liquidity or cash flows generated by operating, investing and financing activities, as there may be significant factors or trends that they fail to address. We present this financial information because we believe that it is helpful to some investors as a measure of our performance. We caution investors that non-GAAP financial information, by its nature, departs from traditional accounting conventions; accordingly, its use can make it difficult to compare our current results with our results from other reporting periods and with the results of other companies.

Safe Harbor Provision

Statements in this press release regarding LivePerson that are not historical facts are forward-looking statements and are subject to risks and uncertainties that could cause actual future events or results to differ materially from such statements. Any such forward-looking statements are made pursuant to the safe harbor provisions of the Private Securities Litigation Reform Act of 1995. It is routine for our internal projections and expectations to change as the quarter and year progresses, and therefore it should be clearly understood that the internal projections and beliefs upon which we base our expectations may change. Although these expectations may change, we are under no obligation to inform you if they do. Actual events or results may differ materially from those contained in the projections or forward-looking statements. Some of the factors that could cause actual results to differ materially from the forward-looking statements contained herein include, without limitation: risks related to the operational integration of acquisitions; risks related to our increased operations in the direct-to-consumer market; risks related to our international operations, particularly our operations in Israel, and the civil and political unrest in that region; volatility of the value of certain currencies in relation to the US dollar, particularly the New Israeli Shekel, U.K. pound and Euro; our history of losses; potential fluctuations in our quarterly and annual results; impairments to goodwill that result in significant charges to earnings; responding to rapid technological change and changing client preferences; competition in the real-time sales, marketing, customer service and online engagement solutions market; continued use by our clients of the LivePerson services and their purchase of additional services; technology systems beyond our control and technology-related defects that could disrupt the LivePerson services; risks related to adverse business conditions experienced by our clients; our dependence on key employees; competition for qualified personnel; the impact of new accounting rules, including the requirement to expense stock options; the possible unavailability of financing as and if needed; risks related to protecting our intellectual property rights or potential infringement of the intellectual property rights of third parties; our dependence on the continued use of the Internet as a medium for commerce and the viability of the infrastructure of the Internet; and risks related to the regulation or possible misappropriation of personal information. This list is intended to identify only certain of the principal factors that could cause actual results to differ from those discussed in the forward-looking statements. Readers are referred to the reports and documents filed from time to time by us with the Securities and Exchange Commission for a discussion of these and other important risk factors that could cause actual results to differ from those discussed in forward-looking statements.

SOURCE: LivePerson, Inc.

Web site: http://www.liveperson.com/