NEW YORK and SANTA CLARA, Calif., May 3 /PRNewswire/ -- LivePerson (Nasdaq: LPSN) announced it has been named a Recognized Innovator by the Technology Services Industry Association (TSIA) at the Technology Services World conference today in Silicon Valley. The company was named a finalist in the Innovation in Value-Added Service category.
The Recognized Innovator Awards have become highly regarded in the service industry, representing the only independently judged awards program that recognizes innovation in technology services products and service offerings documented with customer case studies of measurable business value and results.
"We are honored to be among the finalists for the Recognized Innovator Awards," said Kelly Ford, head of marketing, at LivePerson. "Our proactive chat solutions have proven time and again to reduce service-related costs by 25 percent, while simultaneously delivering higher customer satisfaction ratings than any other human-assisted channel. In addition, we are helping clients realize sales pull-through from their service and support channel, driving significant lift in upsells and average order values, many in the range of 30 percent or greater."
Recognized Innovator finalists were selected by a panel of judges, including industry experts and TSIA members. As a Recognized Innovator finalist, LivePerson will be featured in TSIA research and conference attendees can learn more about the company's live chat services during Innovation Tours that will be conducted at the conference on Tuesday, May 4. Winners will be announced on Wednesday, May 5.
"The services industry is transforming," said John Ragsdale, vice president of technology research for TSIA." "What worked a year or two ago is no longer enough to respond to the volatile economy and keep pace with technology advancements. LivePerson is demonstrating the kind of successful strategies, tactics, and approaches that the industry can look to as we navigate new challenges and opportunities."
Value-Added Services (VAS) programs enable customers to fully consume purchased products and services, helping them quickly receive full business value and speed the repurchase cycle. In addition, VAS programs are providing new revenue sources for budget-strapped service operations. As a finalist in this category, LivePerson is recognized as a leading provider of technology and services that are being leveraged to boost service and support revenues through delivery of Value-Added Services.
More information on Technology Services World and the Technology Services Recognized Innovator Awards can be found at www.technologyservicesworld.com.
The Technology Services Industry Association (TSIA) is the leading professional association of the technology services industry. Our ranks include thousands of services executives, managers, and professionals from around the globe, representing the world's leading enterprise and consumer technology companies, as well as scores of innovative small and midsize businesses across nine vertical industries. www.tsia.com.
LivePerson (http://www.solutions.liveperson.com/) is a provider of online engagement solutions that facilitate real-time assistance and expert advice. Connecting businesses and experts with consumers seeking help on the Web, LivePerson's hosted software platform creates more relevant, compelling and personalized online experiences. Every month, LivePerson's intelligent platform helps millions of people succeed online. More than 8,000 companies, including EarthLink, Hewlett-Packard, Microsoft, Qwest, and Verizon, rely on LivePerson to maximize the impact of the online channel. LivePerson is headquartered in New York City.
SOURCE LivePerson, Inc.