LivePerson's Intelligent Engagement Software Helps Drive Sales on Cyber Monday

LivePerson provides solutions for online customer sales and service during peak holiday shopping season for thousands of websites and leading brands

NEW YORK, Nov. 28, 2011 /PRNewswire/ -- LivePerson, Inc. (NASDAQ: LPSN), a provider of real-time chat, voice and content solutions that increase conversions and improve customer experience, is gearing up for Cyber Monday – the biggest online shopping day of the year in the U.S.  According to comScore, Inc., online sales hit a new high of over $1 billion on Cyber Monday in 2010, and with the rising popularity of online shopping, Forrester Research Inc. predicts that e-retail sales will increase by 15 percent this holiday season.

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Retailers are looking for ways to ease the shopping experience for stressed consumers, while simultaneously boosting sales and truly connecting with customers. Proven to increase online sales by up to 20 percent, and average order size by 35 percent, LivePerson's LP Chat software allows retailers to have proactive, personalized chats with prospects and customers across multiple channels and screens, wherever customers can be found, including websites, social media and mobile devices. LivePerson's scalable platform can support very high volumes of secure and uninterrupted interactions at all times. In 2010, the LivePerson platform hosted over 400,000 chats on Cyber Monday—a 78% increase in chats from November's daily average.

"Cyber Monday has become a highly anticipated day for online shoppers, kicking off the holiday shopping season for many," said Robert LoCascio, Founder and CEO of LivePerson. "Consumers are anxious to get what they need, when they need it, and it's critical to have live help available during the shopping experience. LP Chat provides the unique opportunity to offer shopping assistance and recommendations in real-time to consumers, which builds stronger connections and enhances the overall brand experience."

According to Forrester Research, live chat is a feature that the company believes garners approximately 105 percent return on investment, as it improves conversion and an average order value.

"LivePerson live chat has helped us better connect with our site visitors by extending our in-store brand to the online channel. In addition, the ability to highlight and communicate seasonal campaigns to website visitors has helped us achieve good online revenue growth," says Eve Henrikson, Head of eCommerce, Ted Baker.

To learn more about LP Chat, please visit http://www.liveperson.com/products-services/lp-chat.

About LivePerson
LivePerson, Inc. (NASDAQ: LPSN) offers a platform that enables businesses to proactively connect in real-time with their customers via chat, voice, and content delivery at the right time, through the right channel, including websites, social media, and mobile devices. This "intelligent engagement" is driven by real-time behavioral analytics, producing connections based on a true understanding of business objectives and customer needs.

More than 8,500 companies rely on LivePerson's platform to increase conversions and improve customer experience, including Hewlett-Packard, IBM, Microsoft, Verizon, Sky, Walt Disney, PNC, QVC and Orbitz.

LivePerson has received the CODiE award for Best Ecommerce Solution in 2011, and has been named one of America's 25 Fastest-Growing Tech Companies by Forbes in 2011, and a Company of the Year by Frost and Sullivan in 2010.  LivePerson is headquartered in New York City with offices in San Francisco, Tel Aviv, Atlanta, London and Melbourne, Australia.

 

Contact:

Erin Kang

Kristen Filippini

 

EKang@LivePerson.com

Kristen@0to5.com

 

212.609.4256

516.356.1136

Safe Harbor Provision

Statements in this press release regarding LivePerson that are not historical facts are forward-looking statements and are subject to risks and uncertainties that could cause actual future events or results to differ materially from such statements.  Any such forward-looking statements are made pursuant to the safe harbor provisions of the Private Securities Litigation Reform Act of 1995.  It is routine for our internal projections and expectations to change as the quarter and year progresses, and therefore it should be clearly understood that the internal projections and beliefs upon which we base our expectations may change.  Although these expectations may change, we are under no obligation to inform you if they do.  Actual events or results may differ materially from those contained in the projections or forward-looking statements.  Some of the factors that could cause actual results to differ materially from the forward-looking statements contained herein include, without limitation: potential fluctuations in our quarterly and annual results; the adverse effect that the global recession may have on our business; competition in the real-time sales, marketing, customer service and online engagement solutions market; our ability to retain existing clients and attract new clients; risks related to new regulatory or other legal requirements that could materially impact our business; impairments to goodwill that result in significant charges to earnings; volatility of the value of certain currencies in relation to the US dollar, particularly the New Israeli Shekel, U.K. pound and Euro; risks related to our international operations, particularly our operations in Israel, and the civil and political unrest in that region; responding to rapid technological change and changing client preferences; our ability to retain key personnel and attract new personnel; risks related to the operational integration of acquisitions; technology systems beyond our control and technology-related defects that could disrupt the LivePerson services; privacy concerns relating to the Internet that could result in new legislation or negative public perception; risks related to the regulation or possible misappropriation of personal information; legal liability and/or negative publicity for the services provided to consumers via our technology platforms; risks related to protecting our intellectual property rights or potential infringement of the intellectual property rights of third parties; and risks related to our common stock being traded on more than one market, which may result in additional variations in the trading price of our common stock.  This list is intended to identify only certain of the principal factors that could cause actual results to differ from those discussed in the forward-looking statements.  Readers are referred to the reports and documents filed from time to time by us with the Securities and Exchange Commission for a discussion of these and other important risk factors that could cause actual results to differ from those discussed in forward-looking statements.

SOURCE LivePerson, Inc.