Press Releases

LivePerson's Live Chat Software Powers Customer Engagement Solutions for 14 Companies on Internet Retailer's Hot 100 E-Retailers of 2012

1-800-Flowers.com®, Bluefly and SwimOutlet.com among the "Hot" e-retailers that leverage LivePerson to help increase online conversions and improve customer experience

NEW YORK, Jan. 5, 2012  /PRNewswire/ -- LivePerson, Inc. (NASDAQ: LPSN), a provider of real-time chat, voice and content solutions that increase conversions and improve customer experience, today announced that its web-based customer engagement solution, LP Chat, is used by 14 of the "Hot 100" e-retailers, as recognized by Internet Retailer Magazine.  

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According to Internet Retailer, the Hot 100 recognizes companies for their original marketing concepts, smart new navigation methods, site designs that instantly engage the visitor and groundbreaking adaptations to new online trends. Fourteen of these innovative companies, including 1-800-Flowers.com, Bluefly and SwimOutlet.com, currently leverage LivePerson's LP Chat solution as a core component of their online engagement programs.

"We are thrilled that so many of our customers are being honored for the innovative work they are doing to provide a superior customer experience. We're also very proud that our intelligent engagement solutions are a key part of their online and mobile strategies," said Robert LoCascio, Founder and CEO, LivePerson.

Longtime LivePerson customer, SwimOutlet.com, was also recognized as part of Internet Retailer's Top 10 Mobile list, highlighting retailers whose "mobile commerce sites and apps make shopping easy and enjoyable on smartphones and tablet computers."

SwimOutlet.com, the largest online specialty shop for swimming, recognized that many shoppers seek help via their mobile device but that phone support may not be the best channel for mobile shoppers. SwimOutlet.com partnered with LivePerson to implement mobile live chat. This mobile chat program enables customers to initiate and maintain a chat with an agent within their browser ­– all while continuing to shop on the site. "There are certain situations where mobile live chat is more convenient for the shopper," says Alexander Sienkiewicz, Chief Marketing Officer. "In a noisy environment, a phone call may not be the best way to reach customer service."

With many use cases showing increases in online sales of up to 20 percent, and increases in average order size of up to 35 percent, LivePerson's LP Chat software allows retailers to have proactive, personalized chats with prospects and customers across multiple channels and screens, wherever customers can be found, including websites, social media and mobile devices. Top e-retailers rely on LivePerson's scalable platform to support very high volumes of secure and uninterrupted interactions.

About LivePerson
LivePerson, Inc. (NASDAQ: LPSN) offers a platform that enables businesses to proactively connect in real-time with their customers via chat, voice, and content delivery at the right time, through the right channel, including websites, social media, and mobile devices. This "intelligent engagement" is driven by real-time behavioral analytics, producing connections based on a true understanding of business objectives and customer needs.

More than 8,500 companies rely on LivePerson's platform to increase conversions and improve customer experience, including Hewlett-Packard, IBM, Microsoft, Verizon, Sky, Walt Disney, PNC, QVC and Orbitz.

LivePerson has received the CODiE award for Best Ecommerce Solution in 2011, and has been named one of America's 25 Fastest-Growing Tech Companies by Forbes in 2011.  LivePerson is headquartered in New York City with offices in San Francisco, Tel Aviv, Atlanta, London and Melbourne, Australia.

For more information, please visit www.liveperson.com.

Safe Harbor Provision

Statements in this press release regarding LivePerson that are not historical facts are forward-looking statements and are subject to risks and uncertainties that could cause actual future events or results to differ materially from such statements.  Any such forward-looking statements are made pursuant to the safe harbor provisions of the Private Securities Litigation Reform Act of 1995.  It is routine for our internal projections and expectations to change as the quarter and year progresses, and therefore it should be clearly understood that the internal projections and beliefs upon which we base our expectations may change.  Although these expectations may change, we are under no obligation to inform you if they do.  Actual events or results may differ materially from those contained in the projections or forward-looking statements.  Some of the factors that could cause actual results to differ materially from the forward-looking statements contained herein include, without limitation: potential fluctuations in our quarterly and annual results; the adverse effect that the global recession may have on our business; competition in the real-time sales, marketing, customer service and online engagement solutions market; our ability to retain existing clients and attract new clients; risks related to new regulatory or other legal requirements that could materially impact our business; responding to rapid technological change and changing client preferences; our ability to retain key personnel and attract new personnel; risks related to the operational integration of acquisitions; technology systems beyond our control and technology-related defects that could disrupt the LivePerson services; privacy concerns relating to the Internet that could result in new legislation or negative public perception; risks related to the regulation or possible misappropriation of personal information; legal liability and/or negative publicity for the services provided to consumers via our technology platforms; risks related to protecting our intellectual property rights or potential infringement of the intellectual property rights of third parties.  This list is intended to identify only certain of the principal factors that could cause actual results to differ from those discussed in the forward-looking statements.  Readers are referred to the reports and documents filed from time to time by us with the Securities and Exchange Commission for a discussion of these and other important risk factors that could cause actual results to differ from those discussed in forward-looking statements.

Media Contacts

Kristen Filippini
Zer0 to 5ive, LLC
kristen@0to5.com
516.356.1136

Erin Kang
LivePerson, Inc.
ekang@liveperson.com
212.609.4256

 

 

SOURCE LivePerson, Inc.