LivePerson Technology Enables 24/7 Live Help Text Line for Break the Cycle and the National Dating Abuse Helpline
NEW YORK, Feb.1, 2012 /PRNewswire/ -- LivePerson, Inc. (NASDAQ: LPSN), a provider of real-time chat, voice and content solutions that increase conversions and improve customer experience, today announced that its customer, loveisrespect.org, is leveraging LivePerson's real-time engagement platform to help address dating abuse and provide personal assistance to youths through a 24/7 text service.
Loveisrespect.org, a unique partnership between Break the Cycle and the National Dating Abuse Helpline, will launch its services publicly and kick off National Teen Dating Violence Awareness Month today, February 1st, at a VIP musical celebration in Los Angeles, with special appearances by members of young Hollywood and featuring a special message from Vice President Joe Biden.
"In today's environment, technology is at the epicenter of how teens and young adults communicate. We're thrilled to be publicly launching our innovative text help-line to empower teens and young adults to seek secure help immediately, no matter where they are," said Brian Pinero, Acting Director of the National Dating Abuse Helpline. "We're very honored to receive the support of Vice President Joe Biden and his lifelong dedication to ending domestic violence. We also appreciate his help in promoting the new LivePerson text feature by sending the first text to the loveisrespect.org help-line."
LivePerson's platform enables counselors to receive both live chats and text messages in the same console, and send back advice securely and in real-time. "We believe that human connection is most effective and meaningful when it's done in real-time," said Robert LoCascio, CEO, LivePerson. "I'm very pleased that through our real-time technology, loveisrespect.org is able to meaningfully connect with their constituents and provide help to youths exactly in the moment they need it."
Through LivePerson's cloud-based technology, organizations are able to maximize their resources and effectively manage online and offline communications, whether on websites or mobile devices, enhancing the interactions with consumers or constituents. LivePerson's mission is to enable organizations to engage meaningfully with a greater number of constituents, wherever they may be.
Loveisrespect.org's mobile text help-line is made possible by LivePerson's platform APIs which enable the extension of chat beyond the web browser. Through these innovative APIs and tools, customers, solution providers and independent software companies are able to develop and build innovative applications that enable organizations like loveisrespect.org to expand their touch and deepen their impact with their constituents.
Loveisrespect.org helps teens and young adults, ages 12-24 navigate the spectrum of healthy relationship behaviors. From the program, young people learn there are options, answers and support available to them every hour of every day. Break the Cycle and the National Dating Abuse Helpline designed the program specifically for young people, emphasizing confidentiality and trust to ensure teens nationwide feel safe and supported – online and off. Find out more at www.loveisrespect.org.
LivePerson, Inc. (NASDAQ: LPSN) offers a cloud-based platform that enables businesses to proactively connect in real-time with their customers via chat, voice, and content delivery at the right time, through the right channel, including websites, social media, and mobile devices. This "intelligent engagement" is driven by real-time behavioral analytics, producing connections based on a true understanding of business objectives and customer needs.
More than 8,500 companies rely on LivePerson's platform to increase conversions and improve customer experience, including Hewlett-Packard, IBM, Microsoft, Verizon, Sky, Walt Disney, PNC, QVC and Orbitz.
LivePerson has received the CODiE award for Best Ecommerce Solution in 2011, and has been named one of America's 25 Fastest-Growing Tech Companies by Forbes in 2011 and a Company of the Year by Frost and Sullivan in 2011. LivePerson is headquartered in New York City with offices in San Francisco, Tel Aviv, Atlanta, London and Melbourne, Australia.
For more information, please visit www.liveperson.com.
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Statements in this press release regarding LivePerson that are not historical facts are forward-looking statements and are subject to risks and uncertainties that could cause actual future events or results to differ materially from such statements. Any such forward-looking statements are made pursuant to the safe harbor provisions of the Private Securities Litigation Reform Act of 1995. It is routine for our internal projections and expectations to change as the quarter and year progresses, and therefore it should be clearly understood that the internal projections and beliefs upon which we base our expectations may change. Although these expectations may change, we are under no obligation to inform you if they do. Actual events or results may differ materially from those contained in the projections or forward-looking statements. Some of the factors that could cause actual results to differ materially from the forward-looking statements contained herein include, without limitation: potential fluctuations in our quarterly and annual results; the adverse effect that the global recession may have on our business; competition in the real-time sales, marketing, customer service and online engagement solutions market; our ability to retain existing clients and attract new clients; risks related to new regulatory or other legal requirements that could materially impact our business; responding to rapid technological change and changing client preferences; our ability to retain key personnel and attract new personnel; risks related to the operational integration of acquisitions; technology systems beyond our control and technology-related defects that could disrupt the LivePerson services; privacy concerns relating to the Internet that could result in new legislation or negative public perception; risks related to the regulation or possible misappropriation of personal information; legal liability and/or negative publicity for the services provided to consumers via our technology platforms; risks related to protecting our intellectual property rights or potential infringement of the intellectual property rights of third parties. This list is intended to identify only certain of the principal factors that could cause actual results to differ from those discussed in the forward-looking statements. Readers are referred to the reports and documents filed from time to time by us with the Securities and Exchange Commission for a discussion of these and other important risk factors that could cause actual results to differ from those discussed in forward-looking statements.
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SOURCE LivePerson, Inc.