NEW YORK, May 14, 2012 /PRNewswire/ -- LivePerson, Inc. (NASDAQ: LPSN), a provider of real-time chat, voice and content solutions that increase conversions and improve customer experience, announced today that TMC, an integrated media company, has named LP Chat as a recipient of a Customer Interaction Solutions 2012 CRM Excellence Award.
"Our mission is to help our clients make meaningful connections with their customers wherever they are, and across the entire lifecycle," said Robert LoCascio, Founder and CEO, LivePerson. "We are honored to be recognized by Customer Interaction Solutions for the value that our technology provides to our customers' relationships and ultimately their businesses."
LivePerson is a global leader in online chat, creating meaningful, real-time connections with web customers that result in higher conversion rates and superior customer experiences across the customer lifecycle. LivePerson's LP Chat offers a reliable, secure and efficient way for businesses to connect with customers wherever they are, including websites, social media, and mobile devices. LP Chat combines sophisticated technology with robust business intelligence to produce compelling, measurable results for e-commerce, marketing, customer experience and contact center executives.
"LivePerson has been granted a CRM Excellence Awards for its commitment to its customers and their clients," said Rich Tehrani, CEO, TMC. "LivePerson has demonstrated to the editors of Customer Interaction Solutions that LP Chat improved the processes of their clients' businesses by streamlining and facilitating the flow of information needed for companies to retain customers."
The CRM Excellence Awards rely on hard data demonstrating the improvements that the winner's product has made in a client's business. Winners were chosen on the basis of their product or service's ability to help extend and expand the customer relationship to become all encompassing, covering the entire enterprise and the entire customer lifecycle.
Customer Interaction Solutions has been the premier publication in the CRM, contact center and teleservices industries since 1982. The Thirteenth Annual CRM Excellence Award winners can be found in the May 2012 issue of Customer Interaction Solutions magazine.
LivePerson, Inc. (Nasdaq: LPSN) offers a cloud-based platform that enables businesses to proactively connect in real-time with their customers via chat, voice, and content delivery at the right time, through the right channel, including websites, social media, and mobile devices. This "intelligent engagement" is driven by real-time behavioral analytics, producing connections based on a true understanding of business objectives and customer needs.
More than 8,500 companies rely on LivePerson's platform to increase conversions and improve customer experience, including Hewlett-Packard, IBM, Microsoft, Verizon, Sky, Walt Disney, PNC, QVC and Orbitz.
LivePerson received the CODiE award for Best Content Management Solution in 2012 and for Best Ecommerce Solution in 2011, and has been named a Company of the Year by Frost and Sullivan in 2011. LivePerson is headquartered in New York City with offices in San Francisco, Tel Aviv, Atlanta, London and Melbourne, Australia.
About Customer Interaction Solutions
Since 1982, Customer Interaction Solutions (CIS) magazine has been the voice of the call/contact center, CRM and teleservices industries. CIS magazine has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, Customer Interaction Solutions strives to continue to be the publication that holds the quality bar high for the industry. Please visit www.cismag.com.
SOURCE LivePerson, Inc.