Digital Insight Expands Partnership with LivePerson to Provide Financial Institutions with Innovative Digital Engagement Solutions

NEW YORK, Sept. 8, 2014 /PRNewswire/ -- LivePerson, Inc. (NASDAQ: LPSN), a leading provider of live digital engagement solutions, today announces a three-year agreement with Digital Insight, an NCR company and leader in digital banking solutions. Digital Insight's digital banking platform will now enable its financial institution customers to use LiveEngage proactive chat and mobile solutions to provide personalized, real-time support to consumers virtually wherever they are.

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"We are committed to providing financial institutions with a flexible digital banking platform that allows for deeper customer engagement," said Kimberly Prieto, director of business development at Digital Insight. "It was key for us to expand our partnership with LivePerson so that we could provide our customers with a solution that provides personalized, real-time support via a variety of channels."

Through the expanded relationship, Digital Insight will now provide LiveEngage proactive chat and mobile solutions to its more than 1,000 financial institution customers, enabling them to:

  • Improve financial institution customer satisfaction, care, and retention, while decreasing service costs
  • Deliver personalized experiences that drive higher first contact resolution than other channels
  • Provide customer-driven insights to better predict visitor intent and value, and to optimize the digital banking experience

"We're excited to take our partnership with Digital Insight to the next level and help their financial institution customers differentiate their services with our powerful LiveEngage capabilities," said Robert LoCascio, CEO and Founder, LivePerson. "As consumers continue to demand a higher level of customer care from their banks, it's critical for organizations of all sizes to invest in innovative, digital engagement solutions that will help them exceed consumer expectations and win the race for loyalty."

About LivePerson

LivePerson, Inc. (Nasdaq: LPSN) offers a cloud-based platform that enables businesses to proactively connect in real-time with their customers via chat, voice, and content delivery at the right time, through the right channel, including websites, social media, and mobile devices. This "intelligent engagement" is driven by real-time behavioral analytics, producing connections based on a true understanding of business objectives and customer needs. For more information, please visit www.liveperson.com. To view other global press releases about LivePerson, please visit pr.liveperson.com.

About Digital Insight

Digital Insight, an NCR company, helps banks and credit unions achieve their goals and grow by offering innovative online and mobile banking solutions that make it easier for consumers and businesses to manage their money. Its proven banking innovations give financial institutions the flexibility and control to engage more, increase retention, and cross-sell effectively. Gain more banking insights at Banking.com.

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Media contact: Erin Kang, 917-214-6349, ekang@liveperson.com

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SOURCE LivePerson, Inc.