NEW YORK, NY - November 13, 2002 - LivePerson, Inc. (NASDAQ: LPSN), a leading provider of technology facilitating real-time online customer interaction, today announced a strategic alliance with Nexternal Solutions, a leading developer of e-commerce software solutions. The alliance provides small businesses with a robust platform that combines hosted online ordering software with real-time online chat tools.
Under the agreement, Nexternal will market LivePerson Pro, a real-time customer support application for small businesses. Nexternal has modified its ASP platform to enable automatic implementation of LivePerson Pro, making it immediately available to all Nexternal customers, requiring no customized coding to implement.
LivePerson Pro offers online retailers both click-to-chat and proactive chat features. When a consumer visits a Nexternal-LivePerson enabled site, the merchant is immediately notified that a visitor is at their "front door." Merchants can then manually greet customers and, through online chat functions, provide personalized service and sales support as customers move around the website. Customers can also request immediate assistance by clicking the LivePerson-enabled chat button.
An early adopter of online, real-time customer service applications, renowned salon and day spa entrepreneur, Adam Broderick, employs the Nexternal-LivePerson integrated solution on his website at http://www.adambroderick.com/. "The Nexternal and LivePerson combination has proven to be a winner for us," Broderick said. "Since adding LivePerson Pro to our e-commerce site, we have seen our online revenue increase significantly. One of the best features is the ability to see in real time the items our customers place in their shopping cart. It really feels like I am in the middle of my salon."
"Shopping online can sometimes feel impersonal, and if you can't find what you're looking for, it can be a frustrating experience. It doesn't have to be that way," said Robert LoCascio, CEO of LivePerson, "The Nexternal-LivePerson alliance provides a valuable option for small business that are looking for a powerful e-commerce solution to engage customers while they are in the buying process. Businesses that can personalize the online experience and provide consumers the information they want when they need it most are the companies that will be successful in converting 'window shoppers' to repeat customers."
About Nexternal Solutions
Nexternal Solutions, Inc. is a leading provider of web based e-commerce software. Founded in 1999, the company's unique e-commerce system is used by hundreds of clients in many diverse industries. Nexternal's software features an always-on screen shopping cart with integrated marketing and fulfillment tools allowing merchants to maximize revenue while minimizing operating costs. Nexternal's software was rated five out of five stars by Internet.com. With locations in Carlsbad, CA and New Canaan, CT, Nexternal provides industry leading customer service. For more information, contact Nexternal Solutions, Inc. Voice: 800.914.6161. Fax: 888.847.2501. E-mail: firstname.lastname@example.org Web: www.nexternal.com
LivePerson (http://www.liveperson.com/) is a leading Application Service Provider (ASP) of technology facilitating real-time sales and customer service for companies doing business on the Internet. The LivePerson services enable online businesses to communicate securely with Internet users, thereby enhancing the online experience. With LivePerson solutions, consisting of chat and real-time marketing and selling tools, LivePerson offers clients the opportunity to increase sales, lower customer service costs and increase responsiveness to customer needs. LivePerson is headquartered in New York City.
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SOURCE: LivePerson, Inc.
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