NEW YORK, NY - September 17, 2007 - LivePerson, Inc. (NASDAQ: LPSN), a provider of online conversion solutions, today announced the release of Timpani 8.0. The latest version of the company's hosted enterprise platform supplies extended features, including integrated active analytics, enhanced flexibility and broader voice capabilities.
A significant upgrade to the Timpani platform, ActiveAnalytics™ utilizes real-time data mining technology to analyze online visitor behavior and predict which visitors are most likely to purchase if engaged by an agent. E-commerce sites may now identify and engage qualified visitors based on assigned scores, allowing organizations to maximize agent productivity and increase online sales. The self-learning capability leverages LivePerson's proprietary business rules engine and multi-channel communication tools to analyze visitor behavior and automate decisions to influence outcomes.
Timpani 8.0 also provides an enhanced version of Timpani Voice, an invite- to-talk and click-to-talk solution that bridges the gap between a company's website and call center. The enhanced product offers deeper computer telephony integration (CTI) options and talk by PC for website visitors, a feature that allows consumers to use VoIP through their computers to speak directly with call center agents.
"The release of Timpani 8.0 represents a significant step forward in linking advanced analytical technology with our already robust proactive engagement capabilities," said LivePerson CEO Robert LoCascio. "This platform upgrade reinforces our commitment to delivering leading technology and tools to the world's most active websites, while the upgraded voice capabilities firmly place LivePerson on equal footing with established click-to-call providers."
"At Bluefly, providing a higher level of customer service and support to our customers is a critical differentiator, and our customer service effort starts online," said Leslie Nelson, Bluefly's Director of Customer Service. "We were pleased to have a smooth and seamless experience migrating to the new Timpani 8.0 platform."
LivePerson has continued to make significant investments in its product marketing process and employs a best-of-breed approach to product improvement. Leveraging this approach and the flexibility inherent in the Software-as-a- Service delivery model allows the company to release several product updates per year. LivePerson's frequent release schedule satisfies rapidly evolving customer and market requirements and meets the quality standards that our enterprise clients have come to expect.
Additional platform enhancements include advanced reporting and customization features, as well as scalability and system performance improvements.
LivePerson also released 8.0 versions of its small & midsize business (SMB) offerings: LivePerson Pro and LivePerson Contact Center. The updated products offer dozens of new features, including customizable chat windows, expanded deployment options, video invitations, and Campaign Viewer, a new tool that provides real-time insight into marketing activities that drive website traffic.
The Timpani™ Platform
LivePerson's comprehensive software platform, Timpani™, is a fully integrated multi-channel communication solution that facilitates real-time sales, customer service and marketing. Timpani™ delivers tools that support and manage all online customer interactions: chat, voice, email and self- service/knowledgebase. By supplying a single agent desktop and unified customer history, Timpani™ enables companies to deliver a personalized and seamless service experience.
LivePerson is a provider of online conversion solutions. Our hosted software enables companies to identify and proactively engage online visitors- increasing sales, satisfaction and loyalty while reducing service costs. Combining web-interaction technology (chat, email and a self-service knowledgebase) with a deep understanding of consumer behavior and industry best practices, LivePerson's Timpani™ platform engages the right customer, at the right time, with the right communications channel. This Engagement Marketing platform creates more relevant, compelling and personalized experiences-converting traffic into revenues, and facilitating real-time sales and customer service. More than 5,000 companies including EarthLink, Hewlett- Packard, Microsoft, Qwest and Verizon, rely on LivePerson to help maximize the return on their marketing and e-commerce investments. LivePerson is headquartered in New York City.
SOURCE: LivePerson, Inc.
CONTACT: Younjee Kim, +1-212-609-4222, email@example.com
Web site: http://www.liveperson.com/