-- Exceeds high end of guidance on revenue, adjusted EBITDA, and gross profit margin in the first quarter  --

-- Raises full-year guidance for adjusted EBITDA and gross profit margin --

-- Expects positive cash flow in the fourth quarter --

NEW YORK, May 9, 2022 /PRNewswire/ -- LivePerson, Inc. (NASDAQ: LPSN) ("LivePerson" or the "Company"), a global leader in conversational AI, today announced financial results for the first quarter ended March 31, 2022.

Total revenue was $130.2 million for the first quarter of 2022, an increase of 21% as compared to the same period last year. Within total revenue, business operations revenue for the first quarter of 2022 increased 22% year over year to $121.1 million, and revenue from consumer operations increased 1% year over year to $9.1 million.

LivePerson signed five seven-figure deals and 102 deals in total in the first quarter, comprising 26 new and 76 existing customer contracts. Trailing-twelve-months average revenue per enterprise and mid-market customer increased 32% in the first quarter to another record high of $645,000, up from approximately $490,000 in the comparable prior-year period.

"LivePerson had a very strong quarter, beating both top and bottom line guidance. We continued to see robust platform usage, with Conversational Cloud volume growing 34% year-over-year for AI based messaging conversations and 27% year-over-year for total messaging conversations. These achievements illustrate strength across the business and are clear proof points of execution on our key strategic priorities, including our profitable growth plan, which we announced at the beginning of the year," said founder and CEO Robert LoCascio. "These results are a credit to our people, and I am very proud of the talent, commitment and great work of our global team. We are confident that our laser focus on key priorities will help us maintain our industry-leading position and strategically deploy capital to generate stockholder value."

"Our first quarter results demonstrate progress on our strategy to accelerate profitable growth. Revenue and adjusted EBITDA both exceeded the top end of our guidance, as we began to optimize our cost structure and go-to-market strategy, including realizing post-acquisition cost and revenue synergies. With such strong execution, we are improving our full year 2022 guidance for adjusted EBITDA and gross profit margin, and we expect to see positive cash flow in the fourth quarter of 2022," added CFO John Collins.

During the first quarter, the Company signed contracts with the following new customers:

• A leading American designer and manufacturer of bicycles and related products
• One of the top 5 online travel aggregators in the world
• A government agency in Argentina
• A market-leading BPO provider in APAC
• An up-and-coming Canadian sports betting website

The Company also expanded business with:

• A top 3 home improvement retailer in the world
• One of the 3 largest airlines in the world
• A top 2 telecommunications service provider in Japan
• A major blockchain software technology company
• A top 3 health insurance provider in the U.K.

Net loss for the first quarter of 2022 was $(65.4) million or $(0.86) per share, as compared to a net loss of $(21.2) million or $(0.31) per share in the first quarter of 2021. Adjusted operating loss, a non-GAAP financial measure, for the first quarter of 2022 was $(24.9) million, as compared to an adjusted operating income of $6.7 million in the first quarter of 2021. Adjusted operating (loss) income excludes amortization of purchased intangibles, stock-based compensation, restructuring costs, other litigation and consulting costs, contingent earn-out adjustments, acquisition costs, interest expense, net, and other income, net.

A reconciliation of non-GAAP financial measures to GAAP measures has been provided in the financial tables included in this press release. An explanation of the non-GAAP financial measures and how they are calculated is included below under the heading "Non-GAAP Financial Measures."

Adjusted EBITDA, a non-GAAP financial measure, for the first quarter of 2022 was $(17.6) million as compared to $13.3 million in the first quarter of 2021. Adjusted EBITDA excludes amortization of purchased intangibles, stock-based compensation, contingent earn-out adjustments, restructuring costs, depreciation, other litigation and consulting costs, benefit from income taxes, acquisition costs, interest expense, net, and other income, net.

The Company's cash balance was $480.7 million at March 31, 2022, as compared to $521.8 million at December 31, 2021. 

The following forward-looking measures and the underlying assumptions involve significant known and unknown risks and uncertainties, and actual results may vary materially from these forward-looking measures. The Company does not present a quantitative reconciliation of the forward-looking non-GAAP financial measures, adjusted EBITDA, adjusted EBITDA margin, and non-GAAP gross margin to the most directly comparable GAAP financial measures (or otherwise present such forward-looking GAAP measures) because it is impractical to forecast certain items without unreasonable efforts due to the uncertainty and inherent difficulty of predicting, within a reasonable range, the occurrence and financial impact of and the periods in which such items may be recognized. In particular, these non-GAAP financial measures exclude certain items, including amortization of purchased intangibles, stock-based compensation, depreciation, other litigation and consulting costs, restructuring costs, contingent earn-out adjustments, benefit from income taxes, interest income (expense), and other expense (income), which depend on future events that the Company is unable to predict. Depending on the size of these items, they could have a significant impact on the Company's GAAP financial results.

With regard to the top line, the Company is reaffirming a 2022 revenue guidance range of $544.8 million to $563.3 million, or 16.0% to 20.0% growth year-over-year. The revenue guidance range for the second quarter is $132.5 million to $135.5 million, or 11.0% to 13.0% growth year-over-year.

With the strong results of the first quarter demonstrating early signs of building leverage in the business and the Company's commitment to execution on its profitable growth strategy, the Company is raising its 2022 adjusted EBITDA guidance to a range of $1.0 million to $10.0 million, or a 0.0% to 2.0% adjusted EBITDA margin, up from prior guidance of $(20.0) million to $0.0 million, or a (3.7)% to 0.0% adjusted EBITDA margin. The Company is guiding for second quarter adjusted EBITDA in a range of $(9.5) million to $(5.5) million or a (7.2)% to (4.1)% adjusted EBITDA margin.

The Company's detailed financial expectations are as follows:

Second Quarter 2022

Full Year 2022

The Company is guiding to non-GAAP gross margin of 70% to 72% for the full year 2022 and the second quarter of 2022.

Included in the accompanying financial results are expenses related to stock-based compensation, as follows:

Included in the accompanying financial results are expenses related to the amortization of purchased intangibles, as follows:

LivePerson will post a presentation providing supplemental information for the first quarter 2022 on the investor relations section of the Company's web site at www.ir.liveperson.com.

The Company will discuss its first quarter 2022 financial results during a teleconference today, May 9, 2022. To participate via telephone, callers should dial in five to ten minutes prior to the 5:00 p.m. Eastern start time; domestic callers (U.S. and Canada) should dial 1-877-407-0784, while international callers should dial 1-201-689-8560, and both should reference the conference ID "13729136."

The conference call will also be simulcast live on the Internet and can be accessed by logging onto the investor relations section of the Company's web site at www.ir.liveperson.com.

If you are unable to participate in the live call, the teleconference will be available for replay approximately two hours after the call. To access the replay, please call 1-844-512-2921 (U.S. and Canada) or 1-412-317-6671 (international). Please reference the conference ID "13729136." A replay will also be available on the investor relations section of the Company's web site at www.ir.liveperson.com.

About LivePerson

LivePerson (NASDAQ:LPSN) is a leading Conversational AI company creating digital experiences that are Curiously Human. Every person is unique, and our technology makes it possible for companies to treat their audiences that way at scale. Our customers, including leading brands like HSBC, Orange, and GM Financial, can now meet consumers where they are across social media, messaging, email, voice, and more. Nearly a billion conversational interactions are powered by our Conversational Cloud each month. Out of that comes a uniquely rich data set for AI for brands to build connections that are anything but artificial. Fast Company named us the #1 Most Innovative AI Company in the world. To talk with us or our Conversational AI, please visit liveperson.com.

Non-GAAP Financial Measures

Investors are cautioned that the following financial measures used in this press release are "non-GAAP financial measures": (i) adjusted EBITDA, or earnings/(loss) before (benefit from) income taxes, interest income (expense), other expense (income), depreciation, amortization, stock-based compensation, restructuring costs, acquisition costs and other costs; (ii) adjusted EBITDA margin, or earnings/(loss) before (benefit from) income taxes, interest income (expense), other expense (income), depreciation, amortization, stock-based compensation, restructuring costs, acquisition costs and other costs divided by revenue; (iii) adjusted operating (loss) income, or operating income (loss) excluding amortization, stock-based compensation, restructuring costs, acquisition costs, deferred tax asset valuation allowance, and other costs; (iv) free cash flow, or net cash provided by operating activities less purchases of property and equipment, including capitalized software; and (v) non‑GAAP gross profit and non‑GAAP gross margin, or GAAP gross profit and GAAP gross margin, respectively, adjusted to exclude, as applicable, certain expenses as presented the Reconciliation of Adjusted EBITDA.

Non-GAAP financial information should not be construed as an alternative to any other measures of performance determined in accordance with GAAP, or as an indicator of our operating performance, liquidity or cash flows generated by operating, investing and financing activities as there may be significant factors or trends that it fails to address. We present non-GAAP financial information because we believe that it is helpful to some investors as one measure of our operations.

Forward-Looking Statements

Statements in this press release and on our earnings call regarding LivePerson that are not historical facts are forward-looking statements and are subject to risks and uncertainties that could cause actual future events or results to differ materially from such statements. Any such forward-looking statements, including but not limited to financial guidance, are made pursuant to the safe harbor provisions of the Private Securities Litigation Reform Act of 1995. It is routine for our internal projections and expectations to change as the quarter and year progress, and therefore it should be clearly understood that the internal projections and beliefs upon which we base our expectations may change. Although these expectations may change, we are under no obligation to inform you if they do. Some of the factors that could cause actual results to differ materially from the forward-looking statements contained herein include, without limitation: major public health issues, and specifically the pandemic caused by the spread of COVID-19, and their effects on the U.S. and global markets; our ability to retain key personnel, attract new personnel and to manage staff attrition; strain on our personnel resources and infrastructure from supporting our existing and growing customer base; the ability to successfully integrate past or potential future acquisitions; our ability to secure additional financing to execute our business strategy; delays in our implementation cycles; payment-related risks; potential fluctuations in our quarterly revenue and operating results; limitations on the effectiveness of our controls; non-payment or late payment of amounts due to us from a significant number of customers; volatility in the capital markets; recognition of revenue from subscriptions; customer retention and engagement; the migration of existing customers to our new platform; our ability to attract new customers and new consumer users of our consumer services; our ability to develop and maintain successful relationships with social media and other third-party consumer messaging platforms and endpoints; the highly competitive markets in which we operate; general economic conditions; privacy concerns relating to the Internet that could result in new legislation or negative public perception; new regulatory or other legal requirements that could materially impact our business; governmental export controls and economic sanctions; industry-specific regulation and unfavorable industry-specific laws, regulations or interpretive positions; future regulation of the Internet or mobile devices; greater than anticipated income, non-income and transactional tax liabilities; failures or security breaches in our services, those of our third party providers, or in the websites of our customers; regulation or possible misappropriation of personal information belonging to our customers' Internet users; technology systems beyond our control and technology-related defects that could disrupt the LivePerson services; our dependence on the continued viability of the Internet; our ability to protect our intellectual property rights or potential infringement of the intellectual property rights of third parties; the use of AI in our product offerings; the presence of, and difficulty in correcting, errors, failures or "bugs" in our products; our ability to license necessary third party software for use in our products and services, and our ability to successfully integrate third party software; potential adverse impact due to foreign currency and cryptocurrency exchange rate fluctuations; additional regulatory requirements, tax liabilities, currency exchange rate fluctuations and other risks as we expand internationally, as we expand into new offerings including AI-assisted healthcare and/or as we expand into direct-to-consumer services; risks related to our operations in Israel and Ukraine, and the civil and political unrest and potential for armed conflict in those regions; potential failure to meeting service level commitments to certain customers; legal liability and/or negative publicity for the services provided to consumers via our technology platforms; technological or other defects that could disrupt or negatively impact our services; our ability to maintain our reputation; our lengthy sales cycles; changes in accounting principles generally accepted in the United States; natural catastrophic events and interruption to our business by man-made problems; potential limitations on our ability to use net operating losses to offset future taxable income; risks related to our common stock being traded on more than one securities exchange; and other factors described in the "Risk Factors" section of the Company's Annual Report on Form 10-K for the year ended December 31, 2021, filed with the SEC on February 28, 2022. This list is intended to identify only certain of the principal factors that could cause actual results to differ from those discussed in the forward-looking statements. Readers are referred to the Company's reports and documents filed from time to time by us with the Securities and Exchange Commission for a discussion of these and other important factors that could cause actual results to differ from those discussed in forward-looking statements.

Investor Relations contact
ir-lp@liveperson.com
212-609-4214

SOURCE LivePerson, Inc.