Bring voice conversations to digital for faster, more efficient, and personalized customer experiences.

Register now
LivePerson Announces First Quarter 2023 Financial Results
May 9, 2023

-- Q1 Revenue within and Adjusted EBITDA above guidance range –

-- Reaffirming Full Year 2023 Revenue and Adjusted EBITDA guidance –

--Divested the non-core Consumer business, Kasamba--

--Repurchased at a Discount Approximately 68% of our Outstanding Convertible Notes due 2024--

NEW YORK, May 9, 2023 /PRNewswire/ -- LivePerson, Inc. (NASDAQ: LPSN) ("LivePerson" the "Company", "we" or "us"), a global leader in conversational AI, today announced financial results for the first quarter ended March 31, 2023.

First Quarter Highlights

Total revenue was $107.7 million for the first quarter of 2023, consistent with our prior guidance and a decrease of 17% as compared to the same period last year as the company continues to execute on its plan to exit lower-margin and non-core lines of business.

LivePerson signed 70 deals in total for the first quarter, consisting of 20 new and 50 existing customer contracts, including 4 seven-figure deals. Trailing-twelve-months average revenue per enterprise and mid-market customer increased 3% for the first quarter to $665,000, up from approximately $645,000 for the comparable prior-year period.

"When we initiated our profitable growth strategy in early 2022, our goal was to right-size our P&L in order to put into place an operating framework from which we can grow revenue profitability on a go-forward basis," said founder and CEO Robert LoCascio.  "All of the changes that we implemented over the past 5 quarters have given us that strong operating framework to grow from, with a laser focus on the core business. With the launch of our new generative AI products, we are well-positioned to continue producing the highest quality business outcomes possible for our brands, who trust us as their AI and digital transformation partner.  Our company is at an inflection point, and with the changes we have implemented, we are now focused on accelerating profitable growth in the periods ahead."

"The first quarter of 2023 was a transformative one for LivePerson's financial profile and growth strategy," said CFO John Collins.  "We completed one of the largest restructuring plans in the Company's history, enabling us to enter the second quarter with a profitable run rate and a focused go-to-market strategy for accelerating growth within our B2B core. We also divested Kasamba, wound down several lower margin and  non-core business lines, and strengthened the balance sheet by retiring $157.5M of the $230M 2024 convertible notes at a discount.  We are now well positioned to deliver on our profitability goals in 2023 and beyond."

Customer Expansion

During the first quarter, the Company signed 70 total deals for the quarter, including 4 seven-figure deals, 50 expansion & renewals and 20 new logo deals.

  • The # 1 ranked hospital in the U.S.;
  • A large healthcare service provider; and
  • A large omni channel retailer in the U.K.

The Company also expanded/renewed business with:

  • the largest bank and financial services company in Europe;
  • One of the largest multinational telecommunications companies in the worlds; and
  • A large multinational bank and financial services company based in Canada.

Net Loss and Adjusted Operating (Loss) Income

Net loss for the first quarter of 2023 was $17.4 million or $0.23 per share, as compared to a net loss of $65.4 million or $0.86 per share for the first quarter of 2022. Adjusted operating loss, a non-GAAP financial metric, for the first quarter of 2023 was $8.7 million, as compared to a $24.9 million adjusted operating loss for the first quarter of 2022. Adjusted operating (loss) income excludes amortization of purchased intangibles and finance leases, stock-based compensation, other litigation and consulting costs, restructuring costs, contingent earn-out adjustments, acquisition costs, interest income (expense), and other expense (income).

Adjusted EBITDA

Adjusted EBITDA, a non-GAAP financial measure, for the first quarter of 2023 was $(1.3) million as compared to $(17.6) million for the first quarter of 2022. Adjusted EBITDA excludes amortization of purchased intangibles and finance leases, stock-based compensation, depreciation, other litigation and consulting costs, restructuring costs, contingent earn-out adjustments, provision for income taxes, acquisition costs, interest income (expense), and other expense (income).

A reconciliation of non-GAAP financial measures to GAAP measures has been provided in the financial tables included in this press release. An explanation of the non-GAAP financial measures and how they are calculated is included below under the heading "Non-GAAP Financial Measures."

Cash and Cash Equivalents

The Company's cash balance was $240.0 million at March 31, 2023, as compared to $391.8 million at December 31, 2022. During the first quarter, we used approximately $150 million in cash to repurchase the majority of our convertible notes due in 2024.

Financial Expectations

The following forward-looking measures and the underlying assumptions involve significant known and unknown risks and uncertainties, and actual results may vary materially from these forward-looking measures. The Company does not present a quantitative reconciliation of the forward-looking non-GAAP financial measures, adjusted EBITDA and adjusted EBITDA margin to the most directly comparable GAAP financial measures (or otherwise present such forward-looking GAAP measures) because it is impractical to forecast certain items without unreasonable efforts due to the uncertainty and inherent difficulty of predicting, within a reasonable range, the occurrence and financial impact of and the periods in which such items may be recognized. In particular, these non-GAAP financial measures exclude certain items, including amortization of purchased intangibles, stock-based compensation expense, depreciation, other litigation, consulting and other employee costs, restructuring costs, contingent earn-out adjustments, benefit from income taxes, interest income (expense), and other expense (income), which depend on future events that the Company is unable to predict. Depending on the size of these items, they could have a significant impact on the Company's GAAP financial results.

In terms of guidance, considering we achieved our expectations in the first quarter and remain on target for the year, we are reaffirming our full-year revenue guidance range. Inclusive of Kasamba revenue, guidance range for full year revenue is $394M to $408M, or a decline of -23% to -21% YoY; note that the growth values in this range compare to a full year of Kasamba revenue last year. Normalizing for Kasamba in both periods, our revenue guidance range is $387M to $401M, or a decline of -19% to -16% YoY.  We expect B2B Core recurring revenue to be approximately 86% to 87% of total revenue for the full year.

For full-year adjusted EBITDA, we are reaffirming our previous guidance range of $15M to $32M. As a reminder, part of the overperformance in the first quarter was due to the timing of certain expenses that we expect to recognize later in the year. Additionally, it is not necessary to normalize our adjusted EBITDA range for the impact of Kasamba because no material contribution was originally expected.

As for the second quarter, our guidance range for revenue is $95M to $99M, or a decline of -23% to -20% YoY. Note that the recurring revenue component of total revenue in the second quarter is expected to be approximately 87%, which implies 2% growth sequentially. As a reminder, the sequential decline in total revenue from the first quarter is due primarily to professional services revenue from the JV that is not expected to continue.

As for adjusted EBITDA in the second quarter, our guidance range is $3M to $7M, or a margin of 3% to 7%. Once again, with the restructuring behind us, we have reached an inflection point in the second quarter and expect sequential improvement in profitability for the remainder of the year.

Finally, Wild Health's growth in the first quarter was consistent with the expectations we set last quarter for its core revenue to double for the full year.

Second Quarter 2023



Guidance

Revenue (in millions)

$95 - $99

Revenue growth (year-over-year)

(23%) - (20%)

Adjusted EBITDA (in millions)

$3 - $7

Adjusted EBITDA margin (%)

3% - 7%


Full Year 2023  (excludes Consumer revenue generated in Q1 2023)



 Guidance

Revenue (in millions)

$387 - $401

Revenue growth (year-over-year)

(19) % - (16)%

Adjusted EBITDA (in millions)

$15 - $32

Adjusted EBITDA margin (%)

3.9% - 8.0%


Full Year 2023   (includes Consumer revenue generated in Q1 2023)



 Guidance

Revenue (in millions)

$394 - $408

Revenue growth (year-over-year)

(23) % - (21)%

Adjusted EBITDA (in millions)

$15 - $32

Adjusted EBITDA margin (%)

3.8% - 7.8%

 

Disaggregated Revenue

Included in the accompanying financial results are revenues disaggregated by revenue source, as follows:


Three Months Ended


March 31,


2023


2022






(In thousands)

Revenue:




Hosted services (1)

$           87,338


$         115,446

Professional services

20,323


14,751

Total revenue

$         107,661


$         130,197


(1) On March 20, 2023, the Company completed the sale of Kasamba and therefore ceased recognizing revenue related to Kasamba effective on the transaction close date. Further, this sale eliminated the entire Consumer segment, with revenue now being presented within a single consolidated segment. Hosted services includes $7.2 million and $9.1 million of revenue for the three months ended March 31 2023, and 2022, respectively, relating to Kasamba.

Stock-Based Compensation

Included in the accompanying financial results are expenses related to stock-based compensation, as follows:


Three Months Ended


March 31,


2023


2022






(In thousands)

Cost of revenue

$              2,035


$              2,131

Sales and marketing

2,404


6,649

General and administrative

2,632


10,438

Product development

4,262


12,648

  Total

$           11,333


$           31,866

Amortization of Purchased Intangibles and Finance Leases 

Included in the accompanying financial results are expenses related to the amortization of purchased intangibles and finance leases, as follows:


Three Months Ended


March 31,


2023


2022






(In thousands)

Cost of revenue

$              4,561


$              4,416

Amortization of purchased intangibles

874


1,841

  Total

$              5,435


$              6,257

Supplemental First Quarter 2023 Presentation

LivePerson will post a presentation providing supplemental information for the first quarter 2023 on the investor relations section of the Company's web site at www.ir.liveperson.com.

Earnings Teleconference Information

The Company will discuss its first quarter of 2023 financial results during a teleconference today, May 9, 2023, at 5:00 PM ET. To participate via telephone, callers should dial in five to ten minutes prior to the 5:00 p.m. Eastern start time; domestic callers (U.S. and Canada) should dial 1-877-407-0784, while international callers should dial 1-201-689-8560, and both should reference the conference ID "13738191."

The conference call will also be simulcast live on the Internet and can be accessed by logging onto the investor relations section of the Company's web site at www.ir.liveperson.com.

If you are unable to participate in the live call, the teleconference will be available for replay approximately two hours after the call. To access the replay, please call 1-844-512-2921 (U.S. and Canada) or 1-412-317-6671 (international). Please reference the conference ID "13738191." A replay will also be available on the investor relations section of the Company's web site at www.ir.liveperson.com.

About LivePerson, Inc.

LivePerson (NASDAQ: LPSN) is a global leader in trustworthy and equal AI for business. Hundreds of the world's leading brands — including HSBC, Chipotle, and Virgin Media — use our Conversational Cloud platform to engage with millions of consumers safely and responsibly. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Generative AI and Large Language Models for better business outcomes. Fast Company named us the #1 Most Innovative AI Company in the world. To talk with us or our AI, please visit liveperson.com.

Non-GAAP Financial Measures

Investors are cautioned that the following financial measures used in this press release are "non-GAAP financial measures": (i) adjusted EBITDA, or earnings/(loss) before (benefit from) income taxes, interest income (expense), other expense (income), depreciation, amortization, stock-based compensation, restructuring costs, acquisition costs and other costs; (ii) adjusted EBITDA margin, or earnings/(loss) before (benefit from) income taxes, interest income (expense), other expense (income), depreciation, amortization, stock-based compensation, restructuring costs, acquisition costs and other costs divided by revenue; (iii) adjusted operating (loss) income, or operating income (loss) excluding amortization, stock-based compensation, restructuring costs, acquisition costs, deferred tax asset valuation allowance, and other costs and (iv) free cash flow, or net cash provided by operating activities less purchases of property and equipment, including capitalized software.

Non-GAAP financial information should not be construed as an alternative to any other measures of performance determined in accordance with GAAP, or as an indicator of our operating performance, liquidity or cash flows generated by operating, investing and financing activities as there may be significant factors or trends that it fails to address. We present non-GAAP financial information because we believe that it is helpful to some investors as one measure of our operations.

Forward-Looking Statements

Statements in this press release and on our earnings call regarding LivePerson that are not historical facts are forward-looking statements and are subject to risks and uncertainties that could cause actual future events or results to differ materially from such statements. Any such forward-looking statements, including but not limited to financial guidance, are made pursuant to the safe harbor provisions of the Private Securities Litigation Reform Act of 1995. It is routine for our internal projections and expectations to change as the quarter and year progress, and therefore it should be clearly understood that the internal projections and beliefs upon which we base our expectations may change. Although these expectations may change, we are under no obligation to inform you if they do. Some of the factors that could cause actual results to differ materially from the forward-looking statements contained herein include, without limitation: our ability to retain key personnel, attract new personnel and to manage staff attrition; strain on our personnel resources and infrastructure from supporting our existing and growing customer base; our ability to retain existing customers and cause them to purchase additional services and to attract new customers; major public health issues; the ability to successfully integrate past or potential future acquisitions; our ability to secure additional financing to execute our business strategy; lengthy sales cycles; delays in our implementation cycles; payment-related risks; potential fluctuations in our quarterly revenue and operating results; the material weakness in our internal controls and limitations on the effectiveness of our controls; non-payment or late payment of amounts due to us from a significant number of customers; volatility in the capital markets; recognition of revenue from subscriptions; customer retention and engagement; our ability to develop and maintain successful relationships with partners, service partners, social media and other third-party consumer messaging platforms and endpoints; our ability to effectively operate on mobile devices; the highly competitive markets in which we operate; general economic conditions; failures or security breaches in our services, those of our third party service providers, or in the websites of our customers; regulation or possible misappropriation of personal information belonging to our customers' Internet users; US and international laws and regulations regarding privacy and data protection and increased public scrutiny of privacy and security issues that could result in increased government regulation and other legal obligations; new regulatory or other legal requirements that could materially impact our business; governmental export controls and economic sanctions; industry-specific regulation and unfavorable industry-specific laws, regulations or interpretive positions; future regulation of the Internet or mobile devices; technology-related defects that could disrupt the LivePerson services; our ability to protect our intellectual property rights or potential infringement of the intellectual property rights of third parties; the use of AI in our product offerings; the presence of, and difficulty in correcting, errors, failures or "bugs" in our products; our ability to license necessary third party software for use in our products and services, and our ability to successfully integrate third party software; potential adverse impact due to foreign currency and cryptocurrency exchange rate fluctuations; additional regulatory requirements, tax liabilities, currency exchange rate fluctuations and other risks if and as we expand; risks related to our operations in Israel; potential failure to meeting service level commitments to certain customers; legal liability and/or negative publicity for the services provided to consumers via our technology platforms; technological or other defects that could disrupt or negatively impact our services; our ability to maintain our reputation; changes in accounting principles generally accepted in the United States; natural catastrophic events and interruption to our business by man-made problems; potential limitations on our ability to use net operating losses to offset future taxable income; risks related to our common stock being traded on more than one securities exchange; and other factors described in the "Risk Factors" section of the Company's Annual Report on Form 10-K for the year ended December 31, 2022, filed with the SEC on March 16, 2023. This list is intended to identify only certain of the principal factors that could cause actual results to differ from those discussed in the forward-looking statements. Readers are referred to the Company's reports and documents filed from time to time by us with the Securities and Exchange Commission for a discussion of these and other important factors that could cause actual results to differ from those discussed in forward-looking statements.

LivePerson, Inc.

Condensed Consolidated Statements of Operations

(In Thousands, Except Share and Per Share Data)

Unaudited



Three Months Ended


March 31,


2023


2022

Revenue

$           107,661


$           130,197





Costs and expenses:




Cost of revenue

43,096


49,567

Sales and marketing

34,470


58,132

General and administrative

31,447


29,735

Product development

36,519


56,072

Restructuring costs

11,515


(23)

Amortization of purchased intangibles

874


1,841

Total costs and expenses

157,921


195,324





Loss from operations

(50,260)


(65,127)





Other income (expense), net




Interest income (expense), net

1,801


(490)

Other income, net

32,253


60

Total other income (expense), net

34,054


(430)





Loss before provision for (benefit from) income taxes

(16,206)


(65,557)





Provision for (benefit from) income taxes

1,214


(193)





Net loss

$           (17,420)


$           (65,364)





Net loss per share of common stock:




Basic

$               (0.23)


$               (0.86)

Diluted

$               (0.23)


$               (0.86)





Weighted-average shares used to compute net loss per share:




Basic

75,774,812


75,812,405

Diluted

75,774,812


75,812,405

 

LivePerson, Inc.

Condensed Consolidated Statements of Cash Flows

(In Thousands)

Unaudited



Three Months Ended


March 31,


2023


2022

OPERATING ACTIVITIES:




Net loss

$        (17,420)


$        (65,364)

Adjustments to reconcile net loss to net cash  (used in) provided by operating activities:




Stock-based compensation expense

11,332


31,866

Depreciation

7,362


7,224

Amortization of purchased intangible assets and finance leases

5,435


5,316

Amortization of debt issuance costs

920


941

Change in fair value of contingent consideration

(1,709)


Allowance for doubtful accounts

1,079


1,276

Gain on divestiture

(17,591)


Deferred income taxes

(419)


218

      Equity earnings loss in joint venture

467


Changes in operating assets and liabilities, net of acquisitions:




Accounts receivable

(34,731)


(16,331)

Prepaid expenses and other current assets

(6,262)


(9,344)

Contract acquisition costs noncurrent

530


(2,793)

Other assets

79


(159)

Accounts payable

(9,910)


8,023

Accrued expenses and other current liabilities

43,322


3,222

Deferred revenue

24,750


13,527

Operating lease liabilities

(286)


(485)

Other liabilities

(8,480)


(9)

Net cash used in operating activities

(1,533)


(22,872)

INVESTING ACTIVITIES:




Purchases of property and equipment, including capitalized software

(9,625)


(13,135)

Payments for acquisitions, net of cash acquired


(3,236)

Purchases of intangible assets

(1,355)


(738)

Proceeds from divestiture

13,819


Investment in joint venture

151


(2,790)

Net cash provided by (used in) investing activities

2,990


(19,899)

FINANCING ACTIVITIES:




Principal payments for financing leases

(958)


(920)

Proceeds from issuance of common stock in connection with the exercise of options and ESPP

854


1,921

Payments on repurchase of convertible senior notes

(156,357)


Net cash (used in) provided by financing activities

(156,461)


1,001

Effect of foreign exchange rate changes on cash and cash equivalents

4,411


600

Net (decrease) increase in cash, cash equivalents, and restricted cash

(150,593)


(41,170)

Cash, cash equivalents, and restricted cash - beginning of year

412,776


523,532

Less: cash classified within current assets held for sale - beginning of year

(10,011)


Cash, cash equivalents, and restricted cash - end of year

$       252,172


$       482,362

 

LivePerson, Inc.

Reconciliation of Non-GAAP Financial Information to GAAP

(In Thousands)

Unaudited



Three Months Ended


March 31,


2023


2022

Reconciliation of Adjusted EBITDA:




GAAP net loss

$          (17,420)


$          (65,364)

Add/(less):




Amortization of purchased intangibles and finance leases

5,435


6,257

Stock-based compensation

11,332


31,866

Contingent earn-out adjustments

1,709


Restructuring costs (1)

11,515


(23)

Depreciation

7,362


7,224

Other litigation and consulting costs (2)

11,122


1,751

(Benefit from) provision for income taxes

1,214


(193)

Acquisition costs

2,203


419

Interest expense, net

(1,801)


490

Other (expense) income, net (3)

(33,962)


(60)

Adjusted EBITDA (loss)

$            (1,291)


$          (17,633)





Reconciliation of Adjusted Operating (Loss) Income:




Loss before benefit from income taxes:

(16,206)


(65,557)

Add/(less):




Amortization of purchased intangibles and finance leases

5,435


6,257

Stock-based compensation

11,332


31,866

Restructuring costs (1)

11,515


(23)

Other litigation and consulting costs (2)

11,122


1,751

Contingent earn-out adjustments

1,709


Acquisition costs

2,203


419

Interest expense, net

(1,801)


490

Other (income) (3)

(33,962)


(60)

Adjusted operating (loss) income

$            (8,653)


$          (24,857)

——————————————

(1)

Includes severance costs and other compensation related costs of $11.5 million for the three months ended March 31, 2023.

(2)

Includes litigation costs of $9.5 million, accrued expenses and fees of $1.4 million, and consulting costs of $0.2 million for the three months ended March 31, 2023. Includes sales tax liability of $0.3 million, litigation costs of $0.7 million, employee benefit cost of $0.2 million and consulting costs of $0.6 million for the three months ended March 31, 2022.

(3)

Includes $16.8 million for the gain on sale of the Consumer segment, $10.0 million of other income related to the litigation settlement with [24]7, and $6.1 million of gain related to Convertible senior notes repurchases for the three months ended March 31, 2023. The remaining amount of other expense (income) for the three months ended March 31, 2023 is attributable to currency rate fluctuations.

 


Three Months Ended


March 31,


2023


2022

Calculation of Free Cash Flow:




Net cash used in operating activities

$             (11,909)


$             (22,605)

Purchases of property and equipment, including capitalized software

(9,625)


Total free cash flow

(21,534)


(22,605)

 

LivePerson, Inc.

Condensed Consolidated Balance Sheets

(In Thousands)

Unaudited



March 31,
2023


December 31,
2022

ASSETS




CURRENT ASSETS:




Cash and cash equivalents

$         239,975


$         391,781

Accounts receivable, net

121,032


86,537

Prepaid expenses and other current assets

29,670


23,747

Restricted cash

12,197


417

Assets held for sale


30,984

Total current assets

402,874


533,466





Operating lease right of use assets

952


1,604

Property and equipment, net

130,357


126,499

Contract acquisition costs

42,829


43,804

Intangibles, net

74,935


78,103

Goodwill

296,790


296,214

Deferred tax assets

4,642


4,423

Investment in joint venture

1,641


2,264

Other assets

2,497


2,563

Total assets

$         957,517


$      1,088,940





LIABILITIES AND STOCKHOLDERS' EQUITY




CURRENT LIABILITIES:




Accounts payable

$           18,276


$           25,303

Accrued expenses and other current liabilities

156,054


131,440

Deferred revenue

109,775


84,494

Convertible senior notes

71,962



Liabilities held for sale


10,357

Operating lease liabilities

1,313


2,160

Total current liabilities

357,380


253,754





Deferred revenue, net of current portion

133


174

Convertible senior notes, net

510,024


737,423

Operating lease liabilities, net of current portion

607


682

Deferred tax liability

2,632


2,550

Other liabilities

21,737


26,269

Total liabilities

892,513


1,020,852

Total stockholders' equity

65,004


68,088

Total liabilities and stockholders' equity

$         957,517


$      1,088,940

Investor Relations contact

ir-lp@liveperson.com
212-609-4214

SOURCE LivePerson, Inc.

Media Contact