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INDIANAPOLIS - April 8, 2002 - The Community Health Network today became the first healthcare system in the nation to deploy the LivePerson (NASDAQ: LPSN) real time service solution as a recruitment tool that will provide nursing applicants an innovative way to investigate and secure a career opportunity with just the click of a mouse. The "Virtual Nurse" is one of Community's responses to the current nursing shortage facing healthcare systems across the country.
"We understand that nurses are leading busy lives and need to have non-traditional ways to get information about career opportunities," said Dan Rench, Director of eBusiness Development for the Community Health Network. "Our interactive web service provides nurses a 24 hour, seven-day-a-week, opportunity to tour our facilities while interacting via LivePerson with nursing recruiters to apply for positions without leaving their home or office."
Accessed through http://www.ehealthindiana.com/nursing, the Community Nursing Excellence site also provides potential applicants with advice on career moves and background on Community's corporate. Community's nurse recruiters also serve as nurse counselors for individuals who are looking at nursing as a career option. Real-time counseling sessions with a nursing expert can answer questions about the academic, financial and time resources required to become a registered nurse.
"We are committed to providing new solutions that improve customer service and help visitors get the answers they need," said Robert LoCascio, CEO LivePerson. "Our real time online marketing and service solutions enable hospitals to recruit online and stay competitive in the medical industry."
Some key features on the site include: Chat With A Nurse Recruiter
Interested nurses and students can contact a Community nurse recruiter 24 hours a day, seven days a week for a secure discussion about the latest career opportunities via the LivePerson (http://www.liveperson.com/) customer service solution.
Virtual Tours
Nurse applicants can take a "virtual" tour of four Community Hospitals and see specific areas of the facility where they would like to work including the new Indiana Heart Hospital that is scheduled to open in early 2003.
Online Application
Nurses can search for specific career opportunities and a variety of Community Hospital facilities and then apply directly online using the website's easy-to-use application. Interview scheduling can be immediate for appropriately qualified applicants.
About Community Health Network
Community Health Network began operations in 1956 with the opening of a new hospital to service the East Side of Indianapolis. Since that time, Community has grown into an integrated health network comprised of four full-service hospitals located in Indianapolis and Anderson, a dedicated heart hospital opening in 2003, six immediate care centers, three nursing homes, and numerous other health care facilities located throughout central Indiana.
For more information about Community Health Network or to find an affiliated physician, call 1-800-966-2422 or visit our web site at http://www.ehealthindiana.com/ (AOL keyword: ehealthindiana).
About LivePerson
LivePerson (http://www.liveperson.com/) is a leading Application Service Provider (ASP) of technology facilitating real-time sales and customer service for companies doing business on the Internet. The LivePerson service enables online businesses to communicate securely with Internet users in real time, thereby enhancing the online experience. With LivePerson real-time solutions, consisting of Chat, real time marketing and selling tools, a self-service FAQ product, and email, LivePerson offers clients the opportunity to increase sales, lower customer service costs, and increase responsiveness to customer needs. LivePerson is headquartered in New York City.
Contact: Maria Gomez Jan Vermillion LivePerson, Inc. The Vermillion Group 212-609-4219 317-341-4207 mgomez@liveperson.com jan@jvermilliongroup.com
SOURCE: LivePerson
CONTACT: Younjee Kim, +1-212-609-4222, ykim@liveperson.com
Website: http://www.liveperson.com/
http://www.ehealthindiana.com/
Mike Tague
mtague@liveperson.com