NEW YORK, NY - February 13, 2007 - LivePerson, Inc. (NASDAQ: LPSN), a provider of online conversion solutions, today announced that Timpani Voice™ has been named a finalist in the "Best Communications Solution" category of the 2007 CODiE Awards, presented by the Software & Information Industry Association (SIIA).
Timpani Voice™ is an enterprise click-to-talk solution that helps e-commerce organizations proactively address consumer buying concerns and increase conversions from website visitors. Leveraging real-time analytics and business rules, Timpani Voice™ identifies targeted visitor segments while they're online and brokers an immediate connection with telephone agents, bypassing conventional voice recognition and automated phone menu options.
"We're proud to have been chosen by our peers and the journalism community as a finalist in this year's CODiE Awards," said LivePerson CEO Robert LoCascio. "Timpani Voice has already been received with enthusiasm by our customer base as an effective way to bridge the gap between the call center and the Web. This recognition is further testament to the dedication of the LivePerson team and the value we're delivering to our customers."
"The 2007 CODiE Finalists represent real winners, even at this stage of the contest," said Ken Wasch, SIIA President. "Competition is fiercer than ever, and that makes selection as a CODiE Finalist a major achievement. All the companies on this year's list should feel justifiably proud of their recognition."
With the addition of voice to Timpani Sales & Marketing™, LivePerson's hosted engagement marketing platform, businesses can deliver a consistent, seamless experience across all sales and service channels: phone, chat, email and self-service. Timpani Voice™ features Invite-to-Talk™, a proactive application that introduces the voice channel to online visitors based on behavioral events such as site navigation and shopping cart abandonment.
About the CODiE Awards
Established in 1986, the CODiE Awards celebrate outstanding achievement and vision in the software, digital information and education technology industries. Through journalist and peer review, the CODiE Awards recognize 72 categories of products and services. This year's finalists were chosen from more than 1,200 nominations submitted by more than 600 companies. More than 219 individuals in the trade press, consulting, educators, IT specialists and other neutral parties have reviewed the products entered. The 2007 CODiE Awards will be presented at a gala event on April 17 at the historic Palace Hotel in San Francisco, Calif.
The Software & Information Industry Association (SIIA) is the principal trade association for the software and digital content industry. SIIA provides global services in government relation, business development, corporate education and intellectual property protection to more than 800 leading software and information companies. For further information, visit www.siia.net.
LivePerson is a provider of online conversion solutions. Our hosted software enables companies to identify and proactively engage online visitors -- increasing sales, satisfaction and loyalty while reducing service costs. Combining web-interaction technology (chat, email and a self-service knowledgebase) with a deep understanding of consumer behavior and industry best practices, LivePerson's Timpani™ platform engages the right customer, at the right time, with the right communications channel. This Engagement Marketing platform creates more relevant, compelling and personalized experiences -- converting traffic into revenues, and facilitating real-time sales and customer service. More than 5,000 companies, including EarthLink, Hewlett-Packard, Microsoft, Qwest and Verizon, rely on LivePerson to help maximize the return on their marketing and e-commerce investments. LivePerson is headquartered in New York City.
LivePerson, Timpani, Timpani Sales & Marketing, Timpani Voice and Invite- to-Talk are trademarks or registered trademarks of LivePerson, Inc. or its affiliates in the United States and/or other countries. All other trademarks referenced herein are the property of their respective owners.
SOURCE: LivePerson, Inc.
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