NEW YORK, NY - August 12, 2003 - LivePerson, Inc. (NASDAQ: LPSN), a provider of technology facilitating real-time online customer interaction, today announced that San Mateo County has deployed LivePerson on the Election Division's website (http://www.shapethefuture.org/). LivePerson enables election specialists to answer voters' recall election questions online, in a secure, real-time environment.
A voter visiting the Election's Division website will see a LivePerson button on the homepage. The voter can click this button to instantly connect with an elections staff person who can immediately answer questions in real time. If the button is clicked after hours, the voter can leave a message and will receive a response to their inquiry the next business day.
The LivePerson deployment is the first of three initiatives of San Mateo County Election Division's larger voter education effort designed especially for the October 7th recall election, the first in California's 150-year history.
"Since many young people have become accustomed to instant messaging and chat rooms, we thought the LivePerson application might fit their lifestyle of receiving information in an alternative way," said Warren Slocum, Assessor- County Clerk-Recorder. "Hopefully through this type of effort we can recapture some of the youth vote and serve our wired citizens as well."
"LivePerson is pleased to be part of San Mateo County's voter education initiative. It is critical for government organizations to provide their voters with real-time support, especially when it comes to complex issues such as the recall election in California," said Tim Bixby, President of LivePerson. "Warren Slocum has demonstrated a strong commitment to the voters of San Mateo County and to providing access to voter information across multiple channels."
Roughly 33 percent of 18 to 24 year-olds voted in 2000. That record turnout followed a 25-year trend of decline. Young people generally drop out of the electoral process because they lack knowledge when it comes to government and elections and they don't see their citizenship as an opportunity for expression, involvement and as a chance to shape the future.
"Voter education is a vital part of the democratic process," Mr. Slocum said. "California does a good job at sending materials to the voters and informing them of elections and the choices but we can always do a better job - the Internet provides a low-cost alternative as one vehicle to accomplish this responsibility."
LivePerson offers ASP (Application Service Provider) solutions that eliminate the significant infrastructure investment typically associated with one-to-one customer facing solutions. LivePerson's complete product portfolio includes LivePerson Sales Edition, LivePerson Service Edition, LivePerson Service Edition -- Platinum Series and LivePerson Pro for small businesses.
LivePerson (www.liveperson.com) is an Application Service Provider (ASP) of technology facilitating real-time sales, customer service and marketing solutions for companies doing business on the Internet. The LivePerson service enables online businesses to communicate with Internet users in real time, thereby enhancing the online experience. LivePerson allows clients to increase revenue and productivity while decreasing the overall cost of customer support. The company serves EarthLink, QVC, eBay, Ameritrade, American Airlines Credit Union and over 3,000 other clients. LivePerson is headquartered in New York City, with R&D facilities in Tel Aviv, Israel.
Media Contacts: Jennifer Regnault LivePerson, Inc. (212) 609-4213 firstname.lastname@example.org Warren Slocum Assessor-County Clerk-Recorder (650) 363-4988 email@example.com David Tom (650) 312-5222 firstname.lastname@example.org email@example.com firstname.lastname@example.org
SOURCE: LivePerson, Inc.; San Mateo County
CONTACT: Younjee Kim, +1-212-609-4222, email@example.com
Web site: http://www.liveperson.com/