NEW YORK, NY - June 28, 2007 - LivePerson, Inc. (NASDAQ: LPSN), a provider of online conversion solutions, today announced that JC Whitney & Co., the largest direct marketer of name-brand automotive parts and accessories, has selected the company's Timpani Sales and Marketing platform to offer live chat service to its customer base.
Using Timpani's powerful rules-based engine, JC Whitney will identify visitors to the company's site that need assistance and offer a proactive invitation to a live text chat with a product expert. Visitors will also have the option of initiating a live chat by clicking on dynamic buttons placed throughout the site. During each live chat engagement, JC Whitney agents will have full visibility to the visitor's web page and are able to "co-browse" and guide them to additional pages, as well as assist with online forms.
"For more than 90 years, JC Whitney has grown their business by delivering world-class customer service," said LivePerson CEO Robert LoCascio. "Our live chat solution will enable JC Whitney to interact directly with their customers while they are shopping online - creating a better online experience and leading to improved conversion rates."
"With our large and varied assortment, we are continually looking for the best ways to help our customers find the right product for their vehicle," said Geoffrey Robertson, Vice President, eCommerce for JC Whitney & Co. "LivePerson's live chat solution allows us to share our automotive expertise with the customer at their point of need, at the very moment they need it. I consider LivePerson to be one of the best service providers that I have worked with. They are a metric-driven and results-oriented organization and provide an invaluable service to our customer base that is helping to grow our business. Their solution is truly first rate."
About JC Whitney & Co
Established in 1915, JC Whitney & Co provides "everything automotive" with more than 100,000 items covering more than 6 million automotive applications from the latest model year back to the 1920s. JC Whitney offers products for virtually any vehicle -- automobiles, trucks, motorcycles, and more -- through its comprehensive family of general and vehicle-specific catalogs and on the World Wide Web at http://www.jcwhitney.com/
The Timpani™ Platform
LivePerson's comprehensive software platform, Timpani™, is a fully integrated multi-channel communication solution that facilitates real-time sales, customer service and marketing. Timpani™ delivers tools that support and manage all online customer interactions: chat, voice, email and self- service/knowledgebase. By supplying a single agent desktop and unified customer history, Timpani™ enables companies to deliver a personalized and seamless service experience.
LivePerson is a provider of online conversion solutions. Our hosted software enables companies to identify and proactively engage online visitors- increasing sales, satisfaction and loyalty while reducing service costs. Combining web-interaction technology (chat, email and a self-service knowledgebase) with a deep understanding of consumer behavior and industry best practices, LivePerson's Timpani™ platform engages the right customer, at the right time, with the right communications channel. This Engagement Marketing platform creates more relevant, compelling and personalized experiences-converting traffic into revenues, and facilitating real-time sales and customer service. More than 5,000 companies including EarthLink, Hewlett- Packard, Microsoft, Qwest and Verizon, rely on LivePerson to help maximize the return on their marketing and e-commerce investments. LivePerson is headquartered in New York City.
Statements in this press release that are not historical facts are forward-looking statements and are made pursuant to the safe harbor provisions of the Private Securities Litigation Reform Act of 1995. These statements involve known and unknown risks and uncertainties that may cause LivePerson's actual results, performance or achievements to be materially different from any future results, performance or achievements expressed or implied by the forward-looking statements contained herein. Risk factors related to the subject matter of this press release include, without limitation, risks related to our operations; our ability to respond to rapid technological change and changing client preferences; consumer adoption of our products, competition in the real-time sales, marketing and customer service solutions market; our dependence on the continued use of the Internet as a medium for commerce and other factors described in the reports and documents filed by us from time to time with the Securities and Exchange Commission and available at (www.sec.gov), to which readers are referred. LivePerson undertakes no obligation to update any of the forward-looking statements after the date of this press release
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