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LivePerson Enhances Integration Features With NetSuite's SuiteFlex Developer Program
Nov 27, 2007
Leveraging the SuiteFlex Development Platform, LivePerson's Integrated Live Chat Application Provides Powerful Combination of Online Customer Service and CRM Tools

NEW YORK, NY - November 27, 2007 - LivePerson, Inc. (NASDAQ: LPSN), a provider of online engagement solutions that facilitate real-time assistance and expert advice, today announced that it has expanded participation in NetSuite's SuiteFlex™ Developer Program. LivePerson has extended NetSuite's® One System Architecture with advanced integration features to meet the needs of multi-channel sales and service organizations.

The SuiteFlex Development platform goes beyond other on-demand development environments by being the first to allow third party applications to integrate rich transaction data -- orders, inventory, invoices and shipments -- with their applications, and enable customers and third-party developers to build new workflows and applications that look and operate as if NetSuite's own developers wrote them.

Blending the functionality of the SuiteFlex platform with real-time, hosted chat technology, LivePerson Chat for NetSuite supplies a comprehensive online sales and customer support solution for the small and mid-sized business (SMB) sector. LivePerson's integrated solution uses NetSuite's server-side Suitescript to transfer data seamlessly between applications.

"Leveraging the seamless integration between LivePerson's online customer service software and NetSuite's CRM system has increased our support agent efficiency by eliminating redundant data entry and time-consuming switching between applications," said Kevin Lenahan, Chief Technology Officer for "With 90% first contact resolution rates and 60% faster issue resolution than email or phone, live chat is already the channel of choice for our clients to request and receive support."

LivePerson's Operator Console supplies automatic access to NetSuite applications, enabling service representatives to instantly access customer data; enter and update information; and seamlessly transfer data to their respective NetSuite account records with a simple click of a mouse.

About SuiteFlex and NetSuite's SuiteFlex Developer Program

SuiteFlex is an application development platform that enables the creation of third-party vertical applications within NetSuite, as well as business process customization for any end-user company that uses NetSuite. SuiteFlex includes several industry technology advances and innovations including additions to SuiteScript -- which allows for on-demand programming using only a web browser on a device with Internet access. As a part of SuiteScript, NetSuite introduced Suitelets™ and SuiteScript UI Objects, allowing customers and third-party developers to build new workflows and applications that can look and operate as if NetSuite's own developers wrote them. In addition, SuiteFlex introduces a new concept for the Software as a Service market -- "Service as Software," SuiteBundler™ -- to deliver new integrated vertical solutions by packaging their Suitelets and other extensions with NetSuite's core ERP/CRM/Ecommerce application. SuiteBundler enables solution providers to embed their industry-best practices, knowledge and applications - - traditionally delivered as one-off services -- into the actual NetSuite application for verticals in a repeatable fashion.

NetSuite's SuiteFlex Developer Program was established to help solution providers achieve success in vertical markets by bringing them the following:

  -- Template development account with extensive SuiteFlex customization,
     development and integration capabilities and access to the entire
     NetSuite suite of applications. Developers can create and test their
     customizations, applications and integrations in this account and use
     it as a template for a repeatable solution they can deploy to multiple
  -- Online product and technical documentation and online product training.
  -- Phone and email technical support.
  -- Participation in the SuiteFlex developer forum.
  -- Eligibility to join NetSuite's Referral Program.
  -- Ability to apply for inclusion in the SuiteFlex Solutions directory.

  About NetSuite

NetSuite Inc. is a leading vendor of on-demand, integrated business management application suites for small and medium-sized businesses. NetSuite enables companies to manage key business operations in a single system, which includes Enterprise Resource Planning (ERP), Customer Relationship Management (CRM), and Ecommerce. NetSuite's patent-pending "real-time dashboard" technology provides an easy-to-use view into up-to-date, role-specific business information.

NOTE: NetSuite, the NetSuite logo, SuiteBundler, SuiteFlex, Suitelets and SuiteScript are service-marks or trademarks of NetSuite Inc.

About is a trusted provider of strategic services and decision making information for background screening firms.'s proven technology infrastructure is HR-XML Consortium certified and sets the foundation for a strong community of progressive, independent retailers who provide risk mitigation, employment and tenant screening services.

A founding member of the National Association of Professional Background Screeners, and its distribution network have been facilitating confident business decisions by serving consumers of public records from its corporate offices in Atlanta, Georgia, since 1995. For more information, please visit:

About LivePerson

LivePerson is a provider of online engagement solutions that facilitate real-time assistance and trusted expert advice. Connecting businesses and experts with consumers seeking help on the Web, our hosted software platform creates more relevant, compelling and personalized online experiences. Every month, LivePerson's intelligent technology helps millions of people succeed online; more than 6,000 companies, including EarthLink, Hewlett-Packard, Microsoft, Qwest, and Verizon, rely on LivePerson to maximize the impact of the online channel. LivePerson is headquartered in New York City.

  NetSuite Contact:                 LivePerson Contact:
  Mei Li                            Younjee Kim
  NetSuite Inc.                     LivePerson, Inc.
  650/627-1063                      212/609-4222      

SOURCE: LivePerson; NetSuite

CONTACT: Younjee Kim, +1-212-609-4222,

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