NEW YORK, NY - June 3, 2002 - CreditUnions.com, the leading on-line B2B source of information for the credit union industry with over 5,000 registered professionals, has deployed LivePerson's (NASDAQ: LPSN) real-time customer service, marketing and sales solution.
The LivePerson service solution will enable CreditUnions.com's members to submit questions about financial products and services available on the site and receive real-time responses from customer service staff.
"The addition of the LivePerson customer service solution on our site enables our users to receive instant service online," says Scott Patterson, E-Commerce Manager for CreditUnions.com operated by Callahan & Associates. "The application also enables us to learn more about our members and to provide even better service."
The LivePerson solution also enables CreditUnions.com to gather and report on critical information about site traffic, customer service performance and user satisfaction. LivePerson's customizable, proactive features will support special promotions, and target specific user segments with interactive, real-time marketing information.
"As the credit union industry has grown, so has the need for an affordable customer service solution," said Robert LoCascio, CEO of LivePerson. "Our R&D group has worked with credit unions across the United States to develop a real-time customer support application that services the needs of members at an affordable cost."
In addition to CreditUnions.com, LivePerson serves American Airlines Credit Union, Community Credit Union, Affinity Credit Union, ASI Federal Credit Union, Fort Worth Community Credit Union, Riverside Credit Union, SunMark Credit Union, First Resource Credit Union, TeamOne Credit Union, Railroad & Industrial Credit Union, Gulfcoast Educators Credit Union, Envision Credit Union, Fairwinds Credit Union, Travis Credit Union, Oregon Telco Credit Union, Omaha Federal Credit Union, and more than 3,000 other businesses.
CreditUnions.com is owned and operated by Callahan & Associates, a Washington, DC-based firm specializing in financial publications and software, strategic planning and investment management for credit unions.
LivePerson (http://www.liveperson.com/) is a leading Application Service Provider (ASP) of technology facilitating real-time sales and customer service for companies doing business on the Internet. The LivePerson services enable online businesses to communicate securely with Internet users, thereby enhancing the online experience. With LivePerson solutions, consisting of Chat, real-time marketing and selling tools and MultiCARE (a self-service and secure email platform), LivePerson offers clients the opportunity to increase sales, lower customer service costs and increase responsiveness to customer needs. LivePerson is headquartered in New York City.
Contact: Maria Gomez LivePerson, Inc. 212-609-4200 firstname.lastname@example.org
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