NEW YORK, NY - January 17, 2006 - LivePerson, Inc. (NASDAQ: LPSN) announced today that Technology Marketing Corporation's (TMC®) Customer Inter@ction Solutions® magazine (http://www.cismag.com/) has named LivePerson's Timpani ™ Sales & Marketing as a recipient of a 2005 Product of the Year Award. Customer Inter@ction Solutions has been the leading publication in the CRM, call center and teleservices industries since 1982™.
Timpani Sales & Marketing Version 7.5, the latest release of LivePerson's hosted multi-channel communication platform, delivers enhanced capabilities that enable contextual and personalized online interactions, directly influencing consumer buying behavior and improving conversion rates.
"Our customers have embraced Timpani Sales & Marketing for its ability to bridge the gap between visitor traffic and successful online conversions," said Robert LoCascio, LivePerson CEO. "We are committed to developing advanced solutions that enable organizations to proactively engage and connect with targeted online visitors, and receiving this recognition reinforces the progress and hard work of our talented team."
In addition to providing powerful new features that render relevant web content to targeted visitors, Timpani Sales & Marketing supplies complete visibility into online behavior, enabling businesses to improve the return on online sales and service initiatives.
"Each year Customer Inter@ction Solutions magazine bestows its Product of the Year awards on companies that have demonstrated excellence in technological advancement and application refinements. LivePerson has demonstrated to the editors of Customer Inter@ction Solutions that its products have gone the extra mile to help improve both the customer experience and the ROI for the companies that use them," said Nadji Tehrani, Executive Group Publisher and Editor-in-Chief of Customer Inter@ction Solutions.
The Product of the Year Award winners for 2005 will be highlighted in the January and February 2006 issues of Customer Inter@ction Solutions magazine.
LivePerson™ is a leading provider of communications solutions for online sales, marketing and customer service. LivePerson's Timpani™ platform enables online businesses to identify and engage the right customer with the right communication channel at the right time, thereby enhancing the online experience. Chat, marketing and selling tools, a self-service knowledgebase and email management are combined with industry-leading channel matching technology, rules-based intelligence, routing and reporting, to offer clients the opportunity to increase sales, lower customer service costs and enhance the customer experience. The company's roster of more than 4,000 customers, including EarthLink, Microsoft, Hewlett Packard, Qwest, and Verizon, have long reported significant savings, increased sales and high customer satisfaction using LivePerson's technologies. LivePerson is headquartered in New York City.
Celebrating more than 30 years as a leading publisher, Technology Marketing Corporation (TMC®) publishes Customer Inter@ction Solutions® and INTERNET TELEPHONY® magazines, Web portal TMCnet.com, and the online publications SIP™, Speech-World™, VoIP Developer™, WiFI Telephony™, WiMAX™, Alternative Power™ and BiometriTech™. TMC® is also the first publisher to test new products in its own on-site laboratories, TMC® Labs. TMC® produces INTERNET TELEPHONY® Conference & EXPO, VoIP Developer Conference™ and Global Call Center Outsourcing Summit™. TMC offers live and online certification programs through TMC University. TMCnet.com publishes more than 14 online newsletters. Visit http://www.tmcnet.com/ for details.
SOURCE: LivePerson, Inc.
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