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LivePerson Announces Availability of LivePerson 6.1 for Multi-Channel Customer Communication
Nov 19, 2003
Additional features and functionality provide greater efficiencies to inbound and outbound contact centers

NEW YORK, NY - November 19, 2003 - LivePerson, Inc. (NASDAQ: LPSN), a provider of technology facilitating real-time online customer interaction, today announced the availability of LivePerson 6.1, which provides upgrades to LivePerson's fully integrated chat, email and knowledge base solution. Building upon LivePerson's online customer communication platform, LivePerson 6.1 enables customer service teams and managers to increase the level of support they provide to their customers, facilitating increases in sales, customer satisfaction and loyalty.

LivePerson 6.1 includes several major enhancements to the chat and email management system. The reporting capabilities have been expanded to better link the impact chat has on the sales process and to provide more flexibility for running reports. Full collaboration, page markup, and form sharing capabilities have been added to the agent workspace, further enhancing the level of service agents can provide to visitors. A more expansive rule engine to distribute email volume across agents and across the account has also been added.

"LivePerson 6.1 allows corporations to provide best-in-class service to their customers through a single, easy-to-use interface. Features such as collaboration and form sharing allow companies to personalize and truly assist their online customers through the online buying process," said Tony Pante, Senior Vice President of Marketing and Product Strategy at LivePerson. "LivePerson is dedicated to quickly delivering products and features that our customers need to maximize their online customer communication strategy."

LivePerson offers ASP (Application Service Provider) solutions that eliminate the significant infrastructure investment typically associated with one-to-one customer facing solutions. LivePerson's product portfolio includes LivePerson Sales Edition, LivePerson Service Edition, LivePerson Service Edition -- Platinum Series and LivePerson Pro for small businesses.

About LivePerson

LivePerson ( is an Application Service Provider (ASP) of technology facilitating real-time sales, customer service and marketing solutions for companies doing business on the Internet. The LivePerson service enables online businesses to communicate with Internet users in real time, thereby enhancing the online experience. LivePerson allows clients to increase revenue and productivity while decreasing the overall cost of customer support. The company serves EarthLink, QVC, eBay, Microsoft, Ameritrade, American Airlines Credit Union and over 3,000 other clients. LivePerson is headquartered in New York City, with R&D facilities in Tel Aviv, Israel.

   Media Contacts:
   Jennifer Regnault
   LivePerson, Inc.
   (212) 609-4213

SOURCE: LivePerson, Inc.

CONTACT: Younjee Kim, +1-212-609-4222,

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