NEW YORK, NY - June 21, 2004 - LivePerson, Inc. (NASDAQ: LPSN), a leading provider of software solutions for online communications including sales, marketing and customer service, today announced a strategic partnership with Knoah Solutions, a premier provider of multi-channel, offshore e-support activities. Together, the companies will provide a combination of customer communication management tools and personnel to enable corporations to efficiently and cost-effectively outsource their contact center operations.
"Over the past year, our customers have increasingly expressed an interest in outsourcing customer support and sales operations, but had difficulty finding a company that offers the combination of best-of-breed software and superior agent performance," said Tom Shoemaker, Vice President of LivePerson. "Our partnership with Knoah allows medium and large businesses to take advantage of competitive offshore pricing while maintaining superior levels of quality and security within the contact center environment."
Through the partnership, Knoah Solutions will provide online communication services, including chat, email, and web-based self-service, at its state-of- the-art facilities in Hyderabad, India, and will use LivePerson's integrated online communication platform to facilitate communication between agents and website visitors.
"Companies understand that they need to develop an online customer communication strategy that cuts costs while maintaining strong customer relationships," said Ralph Barletta, Executive Vice President and Co-founder of Knoah Solutions. "By combining Knoah's offshore facilities, personnel and customer support processes with LivePerson's customer communication platform, our clients can achieve increased agent productivity allowing for faster, real-time service levels with higher quality and achieve a decrease in overall contact center costs."
LivePerson (http://www.liveperson.com/) is an Application Service Provider (ASP) of software solutions for online communications including sales, marketing and customer service. The LivePerson service enables online businesses to communicate with Internet users in real time through self- service, email and chat, thereby enhancing the online experience. LivePerson allows clients to increase revenue and productivity while decreasing the overall cost of customer support. The company serves EarthLink, QVC, HP, Ameritrade, Macy's and over 3,000 other clients. LivePerson is headquartered in New York City, with R&D facilities in Tel Aviv, Israel.
About Knoah Solutions
Knoah is an offshore outsourcing company providing the best multi-channel customer service and technical support for technology products and services, enabling US call center quality at competitive offshore prices. Knoah prides itself on being responsive and adaptive to client-driven business needs while at the same time proactively working with its customers to evolve more effective support processes and systems through internal analysis. With Knoah's rigorous 360* internal feedback systems and training, customers are ensured world-class agent skills and performance. Knoah Solutions is headquartered in San Rafael, California, with e-support facilities located in Hyderabad, India. For more information about Knoah, visit http://www.knoah.com/.
SOURCE: LivePerson, Inc.; Knoah Solutions
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