NEW YORK, NY - September 20, 2004 - LivePerson, Inc. (NASDAQ: LPSN), a leading provider of communications solutions for online sales, marketing and customer service, today announced that it will hold its annual Customer Summit on September 21-22, 2004 in New York City. The event provides a forum for the company's customers to share their experiences with the LivePerson Sales and Service Editions, and to learn about enhancements to LivePerson's integrated software platform as well as specific innovations in online customer communications.
The summit will feature customer Hewlett Packard presenting "Best Practices: Online Communication & Customer Experience," as well as an industry update from Robert Chatham of Forrester Research. Customer panel discussions will explore opportunities to leverage LivePerson services to improve online lead generation, sales conversion and customer support. Executives from LivePerson will unveil major software platform developments, while the company's strategic partners will share market developments that can improve agent effectiveness and online visitor conversion rates.
Scheduled attendees include returning customers American Airlines Credit Union, Bell Canada, Computer Associates, EarthLink, Forex Capital Markets, Hewlett Packard, Knoah Solutions, Verisign, Microsoft Business Solutions, QVC, Qwest and Pacific Sunwear, and new customers Mellon, Rackspace and Verizon.
"Customers have told us they find tremendous value in sharing their real- world experiences using LivePerson's services," said Tony Pante, SVP of Marketing and Product Strategy for LivePerson. "We are particularly excited to deliver the significant platform developments to our customers this year, as many of the refinements come directly from discussions we began with these customers at last year's summit -- a process we will continue this year."
LivePerson is a leading provider of hosted communication solutions for online sales, marketing and customer service. The LivePerson service enables online businesses to communicate with internet users in real time, thereby enhancing the online experience. LivePerson allows clients to increase revenue and productivity while decreasing the overall cost of customer support. The company serves EarthLink, QVC, Ameritrade, American Airlines Federal Credit Union and over 3,000 other clients. LivePerson is headquartered in New York City.
SOURCE: LivePerson, Inc.
CONTACT: Younjee Kim, +1-212-609-4222, email@example.com
Web site: http://www.liveperson.com/