NEW YORK, NY - June 6, 2002 - LivePerson, Inc. (NASDAQ: LPSN), a leading provider of technology facilitating real-time online customer interaction, today announced that eBay, the world's online trading community™, has selected LivePerson's software solution to enhance real-time sales, marketing and customer service interaction on eBay's site. The LivePerson solution is available to speed support and customer interaction for eBay's global trading community of nearly 46 million registered users.
The initial deployment enables eBay users with questions or concerns to click on a highly visible icon that triggers a real-time chat interaction with eBay's customer service staff. The LivePerson solution provides community members with immediate answers to questions about buying, selling or registration via eBay operators.
The LivePerson solution also enables eBay to gather and report on critical information about chat traffic, customer service performance and user satisfaction. eBay also employs LivePerson's customizable, proactive features to support special promotions. The LivePerson solution works in tandem with eBay's user notification preferences so that all interactions satisfy eBay's strict privacy requirements.
"We strive to make the trading experience easy for our community members," said Bob Sanguedolce, vice president and CIO of eBay. "LivePerson allows us to keep our users on the site, exchange critical information and solve their problems in real time. The result is a much more efficient and productive customer service experience for our users."
"eBay's selection of LivePerson is a testament to both our existing product capabilities and the flexibility and expertise of our R&D group," said Robert LoCascio, CEO of LivePerson. "We've been able to deliver additional features and services in short time frames, meeting all of eBay's expectations. We welcome the challenge of providing such a visible level of support to one of the world's most successful online businesses."
In addition to eBay, LivePerson serves American Airlines Credit Union, Ameritrade, EarthLink, Federated Stores, Godiva, QVC, Radian Guaranty and more than 3,000 other businesses.
LivePerson is a leading Application Service Provider (ASP) of technology facilitating real-time sales and customer service for companies doing business on the Internet. The LivePerson service enables online businesses to communicate securely with Internet users in real time, thereby enhancing the online experience. With real-time solutions consisting of chat, real-time marketing and selling tools, a self-service FAQ product and email management, LivePerson offers clients the opportunity to increase sales, lower customer service costs and increase responsiveness to customer needs. LivePerson is headquartered in New York City.
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