NEW YORK, NY - July 10, 2003 - GeoLearning, Inc., the leading provider of ASP-delivered learning management systems and e-learning content, today announced that it will offer real-time online customer support on its Web site through LivePerson, Inc., a provider of technology facilitating real-time online customer interaction. The software provides an additional level of support to its e-learning clients, allowing them to get answers to their inquiries in real time.
GeoLearning also announced that in response to record-breaking profitability and growth-first quarter revenues increased 78% over first-quarter revenues in 2002 -- it has more than doubled the size of its customer support group in the last month.
With an increasing client base and a goal to provide outstanding customer service to all clients, GeoLearning decided to add live chat to its suite of customer support options, including fax, e-mail and telephone, which are available to clients 24 hours per day, seven days per week. The addition of LivePerson enables GeoLearning support agents to service more customers faster through multiple concurrent chats, leading to significant increases in agent efficiency and improved customer satisfaction.
"Increasing our support staff was an easy decision to make based on our expanding customer base," explained Frank Russell, president and CEO of GeoLearning." The first half of 2003 has seen GeoLearning win significant e-learning contracts with some of the world's largest companies, including the world's number one footwear and athletic apparel company, the largest supplier of products and services to the global semiconductor industry, the world's leading computer vendor, and two of the top ten banks in the United States. In the public sector, GeoLearning has become the de facto standard as the many of the largest and most visible U.S. federal government agencies have adopted its LMS to manage their e-learning initiatives.
"LivePerson allows us to maintain a superior level of customer service and support, even as we experience rapid growth," said Russell. "We chose LivePerson as our online support solution because of their best-of-breed product and our strong belief in the competitive advantages offered by the Application Service Provider model."
"Companies such as GeoLearning make customer service and satisfaction an important part of their mission. The ability to immediately handle customer inquiries in real time is critical to delivering exceptional customer service," said Tony Pante, SVP of Product Marketing and Strategy for LivePerson. "LivePerson Service Edition enables these companies to provide their customers with one-to-one support while increasing the productivity of each agent."
About GeoLearning, Inc.
GeoLearning is the leading provider of ASP-delivered learning management systems and e-learning content for organizations around the world, including Fortune 1000 companies, government agencies and educational institutions. The company's GeoMaestro™ and GeoExpress™ LMS and e-learning delivery platforms offer robust registration, tracking and reporting functionality that are essential to managing enterprise-wide learning, development and knowledge acquisition. With no hardware or software to install, GeoLearning's ASP- hosted LMS platforms can be deployed quickly, allowing clients to increase speed to performance and maximize return on investment. Additional information is available at www.geolearning.com.
About LivePerson, Inc.
LivePerson is an Application Service Provider (ASP) of technology facilitating real-time sales, customer service and marketing solutions for companies doing business on the Internet. The LivePerson service enables online businesses to communicate with Internet users in real time, thereby enhancing the online experience. LivePerson allows clients to increase revenue and productivity while decreasing the overall cost of customer support. Headquartered in New York City, with R&D facilities in Tel Aviv, Israel, LivePerson serves over 3,000 clients. More information is available online at www.liveperson.com.
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SOURCE: LivePerson, Inc.
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