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Kansas Library Network Board Employs LivePerson for Statewide Online Information Project
Feb 20, 2003
Librarians to answer research questions in real-time using LivePerson

NEW YORK, NY - February 20, 2003 - LivePerson, Inc. (NASDAQ: LPSN), a leading provider of technology facilitating real-time online customer interaction, today announced that KANAnswer, the Kansas Library Network Board's new online information service, has standardized its real-time chat communications on LivePerson Service Edition. Through the LivePerson application, Kansas residents can connect with a librarian in real-time for research assistance, while non-residents may also ask the librarians questions related to the State of Kansas.

The Kansas Library Network Board designed this project to furnish reference services to visitors who seek information only or primarily on the Internet. The program, which shares resources among libraries throughout the state, will feature more than 90 librarians to answer research questions and direct people to helpful online and offline resources. Each online librarian will be able to handle multiple chats.

"As more residents turn to the Internet to do their research, we look to expand the role of libraries in this increasingly digital world. LivePerson's real-time chat capabilities will help engage residents who would not otherwise contact a librarian for research assistance," says Eric Hansen, Executive Director, Kansas Library Network Board. "By adding a human element to online research, our online information service appeals to residents looking for information and librarians looking to maintain contact with community members."

"The Kansas Library Network Board's innovative program demonstrates a growing trend in libraries that offer their services in real-time through non- traditional channels," said Robert LoCascio, CEO of LivePerson. "With LivePerson, libraries can leverage the Web to reach out to patrons who may not physically enter a library facility, keeping the library system in contact with the community."

LivePerson Sales Edition and LivePerson Service Edition are ASP (Application Service Provider) solutions that eliminate the heavy infrastructure investment normally associated with one-to-one customer facing solutions. LivePerson's complete product portfolio includes LivePerson Sales Edition, LivePerson Service Edition, LivePerson MultiCARE and LivePerson Pro for small businesses.

About LivePerson

LivePerson ( is a leading Application Service Provider (ASP) of technology facilitating real-time sales, customer service and marketing solutions for companies doing business on the Internet. The LivePerson service enables online businesses to communicate with Internet users in real-time, thereby enhancing the online experience. LivePerson offers clients the opportunity to increase sales, reduce customer service costs and increase responsiveness to customer needs. The company serves EarthLink, QVC, eBay, Ameritrade, American Airlines Federal Credit Union and over 3,000 other clients. LivePerson is headquartered in New York City, with R&D facilities in Tel Aviv, Israel.

About The Kansas Library Network Board

Established in 1981, the Kansas Library Network Board is a division of the Kansas State Library, Topeka. Seven board members are appointed by the Governor to represent academic, community college, public, Regents, regional library systems, school and special libraries. The Board also includes representatives from the Board of Regents, Department of Education and the State Library. The Network Board promotes services that provide Kansans with the information they want, when and where they need it. To fulfill this mission, the Board develops and implements long-range plans and offers grants and support services to all types of libraries.

   Media Contacts:

   Eric Hansen                          Jennifer Regnault
   Kansas Library Network Board         LivePerson, Inc.
   (785) 296-3875                       (212) 609-4213            

SOURCE: LivePerson, Inc.

CONTACT: Younjee Kim, +1-212-609-4222,

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