LivePerson, Inc. (NASDAQ: LPSN), a provider of online conversion solutions, today announced that national homebuilder WCI Communities, Inc. (NYSE: WCI) has selected LivePerson's Timpani Voice platform to offer live, click-to-talk functionality to its online customers.
Visitors to the WCI website (www.wcicommunities.com) are now able to initiate a live voice conversation by clicking on dynamic buttons placed throughout the site. After prompting the user to enter a phone number, the system brokers an immediate connection with a WCI representative, bypassing conventional voice recognition and automated phone menu options. During each live voice engagement, WCI agents have full visibility to the visitor's web page and are able to "co-browse" and guide them to additional pages, as well as assist with online forms. The addition of Timpani Voice is an expansion of WCI's existing relationship to provide live chat to its online customers.
"More and more home-buyers are making the Internet an integral part of their research and purchasing process," said LivePerson CEO Robert LoCascio. "Timpani Voice™ allows WCI to engage their customers in a live conversation while they're online, providing them with the information necessary to improve their online experience and help them make informed decisions."
"At all points of the customer experience, the WCI team strives to make the experience both meaningful and beneficial," shared WCI Vice President of Marketing John Manrique. "Timpani Voice offers visitors to wcicommunities.com yet another communication option to get the information and answers they need."
WCI Communities, Inc., named America's Best Builder in 2004 by the National Association of Home Builders and Builder Magazine, has been creating amenity-rich, master-planned lifestyle communities since 1946. Florida-based WCI caters to primary, retirement, and second-home buyers in Florida, New York, New Jersey, Connecticut, Maryland and Virginia. The company offers traditional and tower home choices with prices from the high-$100,000s to more than $10 million and features a wide array of recreational amenities in its communities. In addition to homebuilding, WCI generates revenues from its Prudential Florida WCI Realty Division and its recreational amenities, as well as through land sales and joint ventures. The company currently owns and controls developable land on which the company plans to build about 19,500 traditional and tower homes.
For more information about WCI and its residential communities visit www.wcicommunities.com
The Timpani™ Platform
LivePerson's comprehensive software platform, Timpani™, is a fully integrated multi-channel communication solution that facilitates real-time sales, customer service and marketing. Timpani™ delivers tools that support and manage all online customer interactions: chat, voice, email and self- service/knowledgebase. By supplying a single agent desktop and unified customer history, Timpani™ enables companies to deliver a personalized and seamless service experience.
LivePerson is a provider of online conversion solutions. Our hosted software enables companies to identify and proactively engage online visitors- increasing sales, satisfaction and loyalty while reducing service costs. Combining web-interaction technology (chat, email and a self-service knowledgebase) with a deep understanding of consumer behavior and industry best practices, LivePerson's Timpani™ platform engages the right customer, at the right time, with the right communications channel. This Engagement Marketing platform creates more relevant, compelling and personalized experiences-converting traffic into revenues, and facilitating real-time sales and customer service. More than 5,000 companies including EarthLink, Hewlett- Packard, Microsoft, Qwest and Verizon, rely on LivePerson to help maximize the return on their marketing and e-commerce investments. LivePerson is headquartered in New York City.
LivePerson, Timpani, and Timpani Voice are trademarks or registered trademarks of LivePerson, Inc. or its affiliates in the United States and/or other countries. All other trademarks referenced herein are the property of their respective owners.
SOURCE: LivePerson, Inc.
CONTACT: Michael Goodwin of LivePerson, Inc., +1-212-609-4282