NEW YORK, NY - June 3, 2003 - LivePerson, Inc. (NASDAQ: LPSN), a provider of technology facilitating real-time online customer interaction, today announced that it has entered into an agreement with Digital Insight® Corp. (NASDAQ: DGIN), a leading eFinance enabler, to provide real-time customer service capabilities to their client base of over 1,600 financial institutions. Under the terms of the agreement, Digital Insight can immediately make the LivePerson self-service and live chat solutions, Secure Chat and Secure Support, directly available to its financial institution clients.
LivePerson's customer service capabilities further enhance Digital Insight's already robust suite of online banking service offerings. Digital Insight clients are already seeing a reduction in toll-free calls and additional savings on overall support costs by providing self-service support for basic questions and the ability to escalate to email and chat for more complex questions.
"We wanted to increase the human element on our website and to offer our online users the same level of service they would receive at a branch," said Gail Enda, Senior Vice President, Marketing & Member Services at American Airlines Credit Union. "With Secure Chat and Secure Support, we have already seen a 20% savings in comparison to a standard toll-free and international phone charges as well as a 15% increase in new member accounts."
"Integrating Secure Chat and Secure Support in our Internet Banking 4.0 product allows Digital Insight to help drive profitability of the online channel for Digital Insight clients. These products offer our clients powerful tools they can use to help increase product sales and improve end user retention, " said Jeff Kupietzky, vice president of Internet Banking, Digital Insight.
"We are pleased to enter into this relationship with Digital Insight, a trusted industry leader in outsourced solutions for banks and credit unions, as it represents LivePerson's first channel distribution deal. With this relationship, we intend to leverage Digital Insight's current strength in the financial services sector to accelerate our penetration into this market." said Robert LoCascio, CEO of LivePerson.
LivePerson Sales Edition and LivePerson Service Edition are ASP (Application Service Provider) solutions that eliminate the significant infrastructure investment typically associated with one-to-one customer facing solutions. LivePerson's complete product portfolio includes LivePerson Sales Edition, LivePerson Service Edition, LivePerson MultiCARE and LivePerson Pro for small businesses.
LivePerson (www.liveperson.com) is an Application Service Provider (ASP) of technology facilitating real-time sales, customer service and marketing solutions for companies doing business on the Internet. The LivePerson service enables online businesses to communicate with Internet users in real time, thereby enhancing the online experience. LivePerson allows clients to increase revenue and productivity while decreasing the overall cost of customer support. The company serves EarthLink, QVC, eBay, Ameritrade, American Airlines Federal Credit Union and over 3,000 other clients. LivePerson is headquartered in New York City, with R&D facilities in Tel Aviv, Israel.
About Digital Insight
Digital Insight® Corporation is a leading eFinance enabler for visionary financial institutions. Through its comprehensive portfolio of outsourced, Internet-based financial products and services built upon the company's unique architecture, Digital Insight enables banks and credit unions to become the trusted transaction hub for their retail and commercial customers. Digital Insight provides retail and commercial Internet banking, electronic bill payment and presentment, eCommerce portal technology, wireless channel delivery, advanced targeted marketing, website development and maintenance, as well as online and call center lending services. Each Digital Insight product and service reinforces the brands of its client financial institutions.
The results in this press release are illustrative only and not meant to predict actual results of or guarantee performance for other clients. Actual results may vary.
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SOURCE: LivePerson, Inc.
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