NEW YORK, NY - July 16, 2002 - LivePerson, Inc. (NASDAQ: LPSN), a leading provider of technology facilitating real-time online customer interaction, today announced a strategic alliance with WebSideStory, the leader in outsourced Web analytics. The alliance provides businesses with a unique online customer service solution that combines real-time Web site visitor behavior information with live customer interaction.
Under the terms of the agreement, both companies will market each other's services, including WebSideStory's Web analytics services, HitBox Enterprise and HitBox Professional, and LivePerson's live chat applications, LivePerson Pro and LivePerson Corporate.
WebSideStory's outsourced services provide up-to-the-second information on key visitor behavior patterns and trends, including response to marketing campaigns and customer support initiatives. LivePerson's services enable businesses to interact live with their visitors through real-time chat, monitoring and co-browsing. Through the packaged offering, businesses will have a complete view of their Web site activity from analysis of visitor trends to understanding the needs of each individual visitor.
"Our combined services give customer service organizations the ability to quickly identify the gaps in their online sales and support operations by understanding the navigational paths visitors take, their preferences, and their individual needs," said John Hentrich, president and CEO of WebSideStory. "Using this real-time intelligence, businesses can easily make improvements and monitor the results."
"We are always working to deliver real-time customer service solutions that assist merchants in learning more about their customers," said Robert LoCascio, CEO of LivePerson. "With this alliance, we expand our services to include Web visitor analysis and marketing campaign tracking, enabling our clients to enhance the customer experience and agent productivity.
More than 125,000 sites worldwide actively use WebSideStory's HitBox services, including some of the largest companies in the world. Each month, the company analyzes more than 30 billion page views for its clients.
LivePerson currently serves American Airlines Credit Union, EarthLink, eBay, Federated Stores, Godiva, QVC, Radian Guaranty and more than 3,000 other businesses.
LivePerson (http://www.liveperson.com/) is a leading Application Service Provider (ASP) of technology facilitating real-time sales and customer service for companies doing business on the Internet. The LivePerson services enable online businesses to communicate securely with Internet users, thereby enhancing the online experience. With LivePerson solutions, consisting of Chat, real-time marketing and selling tools and MultiCARE (a self-service and secure email platform), LivePerson offers clients the opportunity to increase sales, lower customer service costs and increase responsiveness to customer needs. LivePerson is headquartered in New York City.
Founded in 1996, WebSideStory is the world's leading provider of outsourced e-business intelligence services. WebSideStory's best-of-class solutions help businesses profit from their Internet presence by providing detailed, real-time information about online visitor and customer behavior. Each month, the company analyzes more than 30 billion page views for its clients. Select WebSideStory customers include American Express, British Airways, CBS SportsLine.com, Intel, Northwest Airlines, Pitney-Bowes, QVC, Qwest, Skechers, Taylor Made-adidas Golf, and Ziff-Davis. Since Spring 2001, Aberdeen Group, Forrester, and META Group have all recognized WebSideStory as the market leader for outsourced Web analytics. PC Magazine and eWeek recently honored the company with its prestigious Innovation in Infrastructure Award (i3). PC Magazine has also awarded the company with its Editors' Choice Award for best Web traffic analysis service. ASPNews.com currently recognizes WebSideStory as one of the top 20 ASPs in the world. Upside Magazine honored the company as one of its "Hot 100" technology companies for 2001.
Media Contact: Maria Gomez LivePerson, Inc. 212-609-4200 firstname.lastname@example.org Erik Bratt WebSideStory, Inc. 858-546-0040 x365 email@example.com
SOURCE: LivePerson, Inc.; WebSideStory, Inc.
CONTACT: Younjee Kim, +1-212-609-4222, firstname.lastname@example.org
Web site: http://www.liveperson.com/