NEW YORK, NY - October 14, 2004 - LivePerson, Inc. (NASDAQ: LPSN), a leading provider of communications solutions for online sales, marketing and customer service, today announced a partnership with Commtouch (NASDAQ: CTCHC), a global innovator of anti-spam systems, to provide spam filtration for LivePerson's 4,000-plus customers. Independent testing has shown that Commtouch's Recurrent Pattern Detection (RPD)™ technology identifies and blocks more than 97% of spam, while generating next to zero false-positives. As a result of this partnership, LivePerson customers who use its email management solutions gain effective spam protection without losing valid messages and inquiries.
LivePerson's automated email management system is just one component of Timpani, a fully-integrated online communications platform that delivers chat, email and self-service knowledge-base capabilities. Like Timpani, Commtouch spam filtration is a hosted solution. Because the filter processes all suspect email outside of a company's firewall, LivePerson customers are less vulnerable to dangerous and disruptive viruses transmitted via conventional email programs.
"Commtouch has developed one of the only spam filtration technologies available that functions effectively, efficiently and accurately," said Robert LoCascio, LivePerson CEO. "By incorporating the power of Commtouch's RPD™ technology into the Timpani platform, we prevent our customers from being bombarded with spam, so they can focus on responding quickly to email inquiries."
In marked contrast to other widely-used email systems, such as Microsoft ® Outlook ®, Timpani Email provides businesses with advanced traffic management tools, including filtering, routing, tracking and reporting. The solution enables contact centers to improve response time rates as well as increase agent productivity and customer satisfaction.
"At Commtouch, we share LivePerson's commitment to providing hosted, highly efficient technology that stays at the forefront of technological innovation," said Gideon Mantel, Commtouch CEO. "The integration of our technology with LivePerson's Timpani platform establishes a standard for email management to function at the highest level."
LivePerson is a leading provider of communications solutions for online sales, marketing and customer service. LivePerson's Timpani platform enables online businesses to identify and engage the right customer with the right communication channel at the right time, thereby enhancing the online experience. Chat, marketing and selling tools, a self-service knowledgebase and email management are combined with industry-leading channel matching technology, rules-based intelligence, routing and reporting, to offer clients the opportunity to increase sales, lower customer service costs and enhance the customer experience. The company's roster of more than 3,000 customers, including EarthLink, Microsoft, Hewlett Packard, Qwest, Verizon and AT&T, have long reported significant savings, increased sales and high customer satisfaction using LivePerson's technologies. LivePerson is headquartered in New York City.
Commtouch Software Ltd. is a global developer and provider of proprietary anti-spam solutions featuring Recurrent Pattern Detection (RPD™) technology. Its mission is to protect and preserve the integrity of the world's most important communications tool -- email. The company's core technologies reflect its 13 years of experience as a leading vendor of email software applications and provider of global messaging services. Commtouch's patent-pending technologies are employed in solutions that are sold through channels and resellers. In addition, Commtouch anti-spam technologies are incorporated in software applications of security and messaging OEMs. Commtouch is headquartered in Netanya, Israel and its subsidiary, Commtouch Inc., is based in Mountain View, CA. The company was founded in 1991 and has been publicly traded since 1999 (NASDAQ: CTCHC). To learn more about Commtouch visit http://www.commtouch.com/.
Microsoft and Outlook are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries.
SOURCE: LivePerson, Inc.
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