NEW YORK, NY - November 30, 2006 - LivePerson, Inc. (NASDAQ: LPSN), a provider of online conversion solutions, today announced continued momentum within the small and medium business (SMB) sector, reaching $1M in monthly recurring revenue and more than 5,000 customers.
Revenue from sales of the company's LivePerson Pro™, Contact Center™ and LiveCall™ products has doubled in the past two years. This product line now generates revenue of more than $1 million per month. LivePerson's SMB client roster has also grown, currently serving more than 5,000 organizations, an increase of more than 40 percent from 2004.
"Since the introduction of LivePerson's first click-to-chat product for the SMB market in 2001, our offerings have grown to include a fully-integrated contact center solution with chat, email, knowledgebase and voice," said LivePerson CEO Robert LoCascio. "These offerings have been widely embraced by the SMB market and have evolved to become a significant contributor to our current earnings while providing a strong foundation for future growth."
"Small business owners recognize the value of speaking directly to their customers and are gravitating towards integrated solutions that speak to the needs of the multi-channel consumer," said Brian Bingham, Director Global CRM & Customer Care BPO Research at IDC. "By offering a fully hosted platform featuring chat, voice, email, monitoring and FAQ/KnowledgeBase, LivePerson's solutions enable these companies to provide a superior online experience, resulting in better customer service and increased sales."
LivePerson Pro™ targets small and medium businesses looking for a cost-effective way to provide live chat and other online conversion solutions to their customers. The platform includes live chat, co-browsing, joint form- fill, operator console, LiveKeyword™ and LiveAnalytics™.
LivePerson Contact Center™ supplies business owners with a complete 360-degree view of their online customers, managing interactions through chat, email, voice and self-service knowledgebase.
LiveCall™ is a click-to-talk application that bridges the gap between the online and phone channels, supplying insight into the nature and history of customer inquiries while allowing agents to use co-browsing tools to resolve issues. Introduced in the first quarter of 2006, LiveCall™ has since been adopted by more than 400 organizations.
LivePerson is a provider of online conversion solutions. Our hosted software enables companies to identify and proactively engage online visitors- increasing sales, satisfaction and loyalty while reducing service costs. Combining web-interaction technology (chat, email and a self-service knowledgebase) with a deep understanding of consumer behavior and industry best practices, LivePerson's Timpani™ platform engages the right customer, at the right time, with the right communications channel. This Engagement Marketing platform creates more relevant, compelling and personalized experiences-converting traffic into revenues, and facilitating real-time sales and customer service. More than 5,000 companies including EarthLink, Hewlett- Packard, Microsoft, Qwest and Verizon, rely on LivePerson to help maximize the return on their marketing and e-commerce investments. LivePerson is headquartered in New York City.
Statements in this press release that are not historical facts are forward-looking statements and are made pursuant to the safe harbor provisions of the Private Securities Litigation Reform Act of 1995. These statements involve known and unknown risks and uncertainties that may cause LivePerson's actual results, performance or achievements to be materially different from any future results, performance or achievements expressed or implied by the forward-looking statements contained herein. Risk factors related to the subject matter of this press release include, without limitation, risks related to our operations; our ability to respond to rapid technological change and changing client preferences; competition in the real-time sales, marketing and customer service solutions market; our dependence on the continued use of the Internet as a medium for commerce and the viability of the infrastructure of the Internet; the risk of intellectual property litigation and other factors described in the reports and documents filed by us from time to time with the Securities and Exchange Commission and available at (www.sec.gov), to which readers are referred. LivePerson undertakes no obligation to update any of the forward-looking statements after the date of this press release.
LivePerson, LivePerson Pro™, LivePerson Contact Center™, LiveCall™, LiveKeyword™, LiveAnalytics™, Timpani™ and the LivePerson logo are trademarks or registered trademarks of LivePerson, Inc. or its affiliates in the United States and/or other countries. All other trademarks referenced herein are the property of their respective owners.
SOURCE: LivePerson, Inc.
CONTACT: Younjee Kim, +1-212-609-4222, email@example.com
Web site: http://www.liveperson.com/