CARLE PLACE, N.Y. and NEW YORK
Multi-Channel Retailer Cultivates Customer Satisfaction and Loyalty with Live, Personalized Gift-Giving Advice for Online Shoppers
CARLE PLACE, N.Y. and NEW YORK, June 2 /PRNewswire-FirstCall/ -- 1-800-FLOWERS.COM, Inc. (NASDAQ: FLWS), the world's largest florist and gift shop, announced that it has deployed proactive chat from LivePerson, Inc. (NASDAQ: LPSN), a leading provider of online communication platforms which facilitate real-time assistance and expert advice. The multi-channel retailer has implemented LivePerson's third-generation engagement solution to help customers find the perfect gift to mark any special occasion.
1-800-FLOWERS.COM is using LivePerson's hosted, rules-based enterprise platform to replicate the in-store experience on the Web. From receiving gift-giving advice to obtaining assistance during check-out, customers can be guided through their purchase by chatting with gift consultants and customer service representatives. With this platform, 1-800-FLOWERS.COM is reaching out to website visitors who will benefit from real-time assistance.
"At 1-800-FLOWERS.COM, we pride ourselves in offering the ultimate customer experience," said Chris McCann, President of 1-800-FLOWERS.COM. "The integration of the LivePerson platform on 1-800-FLOWERS.COM allows us to take our customer's experience to the next level by providing immediate answers in real time from specialists."
"1-800-FLOWERS.COM is one of the most recognized brands in the floral and gift industry and we applaud their success and innovation in the online channel," said Robert LoCascio, LivePerson CEO. "We're pleased to help them provide the very best customer experience and we're confident that customers will reward the stellar one-on-one service they receive with orders and loyalty."
The Technology Behind Proactive Chat at 1-800-FLOWERS.COM
For more information on LivePerson's third-generation chat solution for online retail and e-commerce, please visit http://solutions.liveperson.com/enterprise/industries/retail.asp
About 1-800-FLOWERS.COM, Inc.
1-800-FLOWERS.COM, Inc. is the world's largest florist and gift shop. For more than 30 years, 1-800-FLOWERS.COM, Inc. has been providing customers with fresh flowers and the finest selection of plants, gift baskets, gourmet foods, confections, balloons and plush stuffed animals perfect for every occasion. 1-800-FLOWERS® (1-800-356-9377 or www.1800flowers.com), was listed as a Top 50 Online Retailer by Internet Retailer in 2006, as well as 2008 Laureate Honoree by the Computerworld Honors Program and the recipient of ICMI's 2006 Global Call Center of the Year Award. 1-800-FLOWERS.COM offers the best of both worlds: exquisite arrangements created by some of the nation's top floral artists and hand-delivered the same day, and spectacular flowers shipped overnight from its Fresh From Our Growers® collection. As always, 100% satisfaction and freshness are guaranteed. Also, visit 1-800-Flowers en Espanol (www.1800flowersenespanol.com). The Company's BloomNet® international floral wire service provides (www.mybloomnet.net) a broad range of quality products and value-added services designed to help professional florists grow their businesses profitably.
The 1-800-FLOWERS.COM, Inc. "Gift Shop" also includes gourmet gifts such as popcorn and specialty treats from The Popcorn Factory® (1-800-541-2676 or www.thepopcornfactory.com); cookies and baked gifts from Cheryl&Co.® (1-800-443-8124 or www.cherylandco.com); premium chocolates and confections from Fannie May® confections brands (www.fanniemay.com and www.harrylondon.com); wine gifts from Ambrosia® (www.ambrosia.com) and Geerlings&Wade(SM) (www.geerwade.com); gift baskets from 1-800-BASKETS.COM® (www.1800baskets.com) and DesignPac(SM) gifts (www.designpac.com); Celebrations® (www.celebrations.com), a new premier online destination for fabulous party ideas and planning tips; as well as Home Decor and Children's Gifts from Plow & Hearth® (1-800-627-1712 or www.plowandhearth.com), Wind & Weather® (www.windandweather.com), HearthSong® (www.hearthsong.com) and Magic Cabin® (www.magiccabin.com). Shares in 1-800-FLOWERS.COM, Inc. are traded on the NASDAQ Global Select Market, ticker symbol: FLWS.
LivePerson is a provider of online engagement solutions that facilitate real-time assistance and expert advice. Connecting businesses and experts with consumers seeking help on the Web, LivePerson's hosted software platform creates more relevant, compelling and personalized online experiences. Every month, LivePerson's intelligent platform helps millions of people succeed online; more than 7,000 companies, including EarthLink, Hewlett-Packard, Microsoft, Qwest, and Verizon, rely on LivePerson to maximize the impact of the online channel. LivePerson is headquartered in New York City.
Contacts: Kevin Kohn Catherine Daniel LivePerson, Inc. 1-800-FLOWERS.COM 212-609-4240 516.237.4933 email@example.com firstname.lastname@example.org
SOURCE: LivePerson, Inc.
Web site: http://www.liveperson.com/