NEW YORK, March 9, 2011 /PRNewswire/ -- LivePerson, Inc. (Nasdaq: LPSN), a leading provider of intelligent engagement solutions, announced that it has received the 2011 Frost & Sullivan Company of the Year Award for Chat Customer Service Application in North America.
A key factor in this decision was LivePerson's performance against key competitors as well as the company's "game-changing, innovative approach to the chat customer service application market," according to Frost & Sullivan's Principal Analyst for Contact Centers, Michael DeSalles.
LivePerson's solutions provide sophisticated engagement capabilities that enable online businesses to deliver an exceptional customer experience and increased ROI. Through LivePerson's solutions, businesses have the ability to proactively engage the right customer at the right time, when they need assistance the most, resulting in greater value and brand loyalty.
"Part and parcel of LivePerson's strategy has been to help its clients deliver incremental revenue through the online channel, while also enabling a superior customer service experience," said Frost & Sullivan Analyst DeSalles.
"The core strengths of LivePerson's software and network architecture are security, reliability and scalability," said DeSalles. "As a SaaS provider, LivePerson is able to add service features and capacity simultaneously to its clients quickly and efficiently."
"It is an honor to receive the 2011 Frost & Sullivan Company of the Year Award and to be recognized for our leadership in growth, innovation, and customer value creation," said LivePerson CEO Rob LoCascio. "Some of the largest global enterprises trust LivePerson to deliver an exceptional real-time engagement solution and excellence in customer service. We are continuously evolving our platform and engagement solutions so customers can meaningfully connect with a greater percentage of their online and mobile customers in new and innovative ways."
LivePerson (http://www.solutions.liveperson.com/) is a leading provider of real- time intelligent engagement solutions designed to optimize online conversions, enhance customer service and reduce support costs for companies of all sizes. Connecting businesses and independent experts with consumers seeking help on the Web, LivePerson's hosted software platform creates more relevant, compelling and personalized online experiences. Every month, LivePerson's intelligent engagement platform helps millions of people succeed online. More than 8,500 companies, including EarthLink, Hewlett-Packard, Microsoft, Qwest, and Verizon, rely on LivePerson to maximize the impact of the online channel. LivePerson is headquartered in New York City with offices in San Francisco, Atlanta, London and Tel Aviv.
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SOURCE LivePerson, Inc.