New York, NY (PRWEB) May 17, 2011, LivePerson, Inc. (NASDAQ: LPSN: TASE), a leading provider of online, real-time intelligent engagement solutions, announced that it is the recipient of the Technology Services Industry Association (TSIA) Recognized Innovator Award for Innovation in Value-Added Services category. LivePerson accepted the honor for its Intelligent Engagement solutions at the spring 2011 Technology Services World conference in Silicon Valley.
“We are very proud to be recognized for our leadership in innovation for our Intelligent Engagement solutions,” said LivePerson CEO Rob LoCascio. “We strive to deliver the best and most innovative real-time engagement tools to our customers so they can connect meaningfully with website visitors and maximize online sales and support interactions."
LivePerson's solutions provide sophisticated engagement capabilities that enable online businesses to deliver an exceptional customer experience and increased ROI. Through LivePerson's solutions, businesses have the ability to proactively engage the right customer at the right time, when they need assistance the most, resulting in greater value and brand loyalty.
"We are honored to present LivePerson with the Recognized Innovator award. The key differentiator of LivePerson's Intelligent Engagement Solutions is the ability to proactively engage the right customer at the right time, when they need assistance the most,” said John Ragsdale, vice president of technology research for TSIA. “Through LivePerson, you have the ability to recognize the customer's specific needs and interests to use as an upsell opportunity, which is a tremendous sales advantage.”
The Recognized Innovator Awards are the only independently judged awards program that recognizes innovation in technology services products and service offerings documented with customer case studies of measurable business value and results. The Recognized Innovators in each category were selected by a panel of judges, including industry experts and TSIA.
“Technology innovation is a driving force for businesses in every sector of the market,” said John Ragsdale, vice president of technology research for TSIA. “LivePerson was selected as a winner for its leadership in developing an innovative intelligent engagement solution that aims to improve ROI and customer service through the online channel.”
LivePerson, Inc. (NASDAQ: LPSN; TASE: LPSN) is a leader in Intelligent Engagement Solutions that helps thousands of websites around the world connect to their consumers online. The most experienced provider of intelligent chat now offers an intelligent engagement platform, offering customers and partners the opportunity to extend and integrate LivePerson’s chat, voice and content solutions for social media, mobile, CRM, and marketing channels. Engaging the right customer, at the right time through the right channel drives incremental sales and customer satisfaction, maximizes agent resources and promotes greater customer retention. More than 8,500 companies including Cisco, Hewlett-Packard, IBM, Microsoft, Verizon, Sky, Walt Disney, PNC and Orbitz rely on LivePerson to maximize the impact of the online channel. LivePerson has been named one of America's 25 Fastest-Growing Tech Companies for 2010 by Forbes, and Company of the Year in 2010 by Frost and Sullivan. LivePerson is headquartered in New York City with offices in Tel Aviv, Atlanta, London and San Francisco. For more information please visit http://www.liveperson.com.
The Technology Services Industry Association (TSIA) is the leading association dedicated to advancing the business of technology services. Technology services organizations large and small look to TSIA for world-class benchmarking and research, exceptional peer networking and learning opportunities, and high-profile certification and awards programs. We keep their business leaders informed and connected through a full range of programs and services that tackle real-world service business challenges, providing real-world solutions. TSIA corporate members represent the world’s top technology companies as well as scores of innovative small and midsize businesses in four major markets: enterprise IT and telecom, consumer technologies, healthcare and healthcare IT, and industrial automation. TSIA brings the technology services industry together. http://www.tsia.com