NEW YORK, July 14, 2011 /PRNewswire/ -- LivePerson, Inc. (NASDAQ: LPSN) today announced that SwimOutlet.com, the web's most popular swim shop, has launched mobile Live Customer Service Chat using the LivePerson API. SwimOutlet.com can now engage more of their customers and deliver exceptional service through any mobile device, giving customers the ability to connect with agents when they want to, from wherever they need to.
"Our entire organization is aligned to providing the best customer service possible and LivePerson helps us to achieve that," said SwimOutlet.com CMO, Alexander Sienkiewicz. "With LivePerson's API, we are now able to leverage LivePerson's platform for live chat through our mobile site. This allows us to deliver a consistently exceptional customer experience across all channels."
SwimOutlet has integrated LivePerson's live chat function into its mobile site, allowing customers to initiate and maintain a chat with an agent within the browser -- all while continuing to shop on the site. SwimOutlet.com is the first online retailer to implement live chat on a mobile browser through the LivePerson platform.
The LivePerson platform enables online businesses to identify and proactively engage their visitors using the right communication channel, at the right time, which helps increase profitability and customer satisfaction. By using LivePerson's APIs, businesses can build new applications to extend and integrate LivePerson's core chat solutions for social media, mobility, CRM, advertising, and marketing.
"By using LivePerson APIs to enable Mobile Chat, SwimOutlet can provide customers with product support at anytime, anywhere, improving the opportunity for conversions and strengthening customer loyalty," said LivePerson's VP of Mobile, Ethan Alexander. "SwimOutlet is among many leading companies who are leveraging LivePerson's platform to meaningfully connect with a greater number of their customers."
LivePerson, Inc. (NASDAQ: LPSN) offers a platform that enables businesses to intelligently connect in real-time with their customers via chat, voice, and content delivery at the right time, through the right channel. This "Intelligent Engagement" platform produces meaningful interactions on websites, social media, and mobile devices fulfilling customer needs and business offerings.
More than 8,500 companies, including Hewlett-Packard, IBM, Microsoft, Verizon, Sky, Walt Disney, PNC, QVC and Orbitz, rely on LivePerson's solutions to increase conversions and enhance customer experience and customer satisfaction.
LivePerson received the CODiEs for Best Ecommerce Solution in 2011, was named one of America's 25 Fastest-Growing Tech Companies by Forbes in 2011, and Company of the Year by Frost and Sullivan in 2010. LivePerson is headquartered in New York City with offices in San Francisco, Tel Aviv, Atlanta, London and Melbourne.
SOURCE LivePerson, Inc.