NEW YORK, Oct. 25, 2011 /PRNewswire/ -- LivePerson, Inc. (NASDAQ: LPSN) will be joined by many of its key platform partners at Aspire 2011, LivePerson's global customer summit, to demonstrate the latest innovations in real-time visitor engagement.
With expected attendance of hundreds of customer engagement professionals representing many of the largest global brands, Aspire 2011 will feature presentations from a diverse range of industry thought leaders, as well as the platform partners that play an important role in the Company's value proposition.
Through LivePerson's APIs (application programming interfaces), partners and customers are able to build and deploy innovative applications that leverage the behavioral intelligence of LivePerson's powerful LiveEngage platform.
"We have a thriving ecosystem of some of the most innovative developers in the industry," said Mark Trang, VP of Platform & Ecosystem. "By enriching and extending LivePerson solutions to areas such as visitor intelligence, collaboration, and social and mobile commerce, our partners are able to offer enhanced value to LivePerson customers, not to mention rapid time to value."
LivePerson customers can enhance the visitor engagement experience through collaboration technology such as co-browsing, content sharing and video chat solutions offered by partners such as Glance and Verishow. Companies can also broaden their global engagement strategy through real-time language translation solutions provided by ecosystem partners such as LionBridge Technologies and SDL Language Weaver.
With Parature solutions, customers can also empower agents and drive efficiency with sophisticated knowledge base and advanced ticketing capabilities. Nanorep improves chat efficiency by providing instant, self-service, self-learning, multi-channel customer support.
Virtual agent application providers such as Creative Virtual, Personetics, and TA-Vision enable businesses to implement powerful, cost-effective technology while delivering a personalized and meaningful customer service experience to more visitors around the clock.
Solutions from Rapleaf and Demandbase provide real-time visitor insights to enable better targeting and a higher level of personalization. Data such as demographic and company profiles metrics equip the chat agent to better drive desired business outcomes.
LivePerson customers can also extend their engagement capabilities beyond their website to where their customers are making buying decisions. They can engage consumers in their channel of choice, through social media channels with apps from partner Tracx, or through mobile devices with apps from partner Trilibis.
To learn more about partner solutions visit LivePerson's Apps Marketplace at apps.liveperson.com . To learn how to leverage the LiveEngage Platform APIs to enhance and extend LivePerson solutions, visit LivePerson's Developer Community at developer.liveperson.com.
LivePerson, Inc. (NASDAQ: LPSN) offers a platform that enables businesses to proactively connect in real-time with their customers via chat, voice, and content delivery at the right time, through the right channel, including websites, social media and mobile devices. This "intelligent engagement" is driven by real-time behavioral analytics, producing connections based on a true understanding of business objectives and customer needs.
More than 8,500 companies rely on LivePerson's platform to increase conversions and improve customer experience, including Hewlett-Packard, IBM, Microsoft, Verizon, Sky, Walt Disney, PNC, QVC and Orbitz.
LivePerson has received the CODiE award for Best Ecommerce Solution in 2011, and has been named one of America's 25 Fastest-Growing Tech Companies by Forbes in 2011, and a Company of the Year by Frost and Sullivan in 2010. LivePerson is headquartered in New York City with offices in San Francisco, Tel Aviv, Atlanta, London and Melbourne, Australia.
SOURCE LivePerson, Inc.