LivePerson Named One of World's Ten Best Intranets by Nielsen Norman Group
Jan 10, 2012
Annual Contest Identifies Ten Best Company Intranets Based on Design and Usability

NEW YORK, Jan. 10, 2012 /PRNewswire/ -- LivePerson, Inc. (NASDAQ: LPSN), a provider of real-time chat, voice and content solutions that increase conversions and improve customer experience, today announced it has been selected as having one of the world's ten best intranets for 2012, by leading user-experience research firm Nielsen Norman Group, in its annual intranet design contest. The results are highlighted in Nielsen Norman Group's report, "Intranet Design Annual 2012: The Year's 10 Best Intranets."

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Evaluating intranets from companies ranging in size from 550 to 55,000 employees, the winning designs, including LivePerson's intranet LivePerson Nation, showcase the successful use of social networking, clean information architecture, strong content management and mission-critical applications, among other features. The contest evaluations were based on the design and usability of each company's intranet.

"An organization's rapid growth can bring with it great benefits and new challenges, including communications channels breaking down. LivePerson's intranet designers leveraged a strong culture and well-defined corporate values, not to mention exceptional support from upper management, to create an unparalleled intranet community," said usability expert, Jakob Nielsen, Principal of Nielsen Norman Group.

LivePerson's Community Team began the development of its intranet in the spring of 2010, seeking to create a shared online space for employees across the globe to collaborate and innovate, as well as share inter-personal information, with the goal of mirroring the Company's distinct corporate culture.

"Because LivePerson develops products to enhance user experience online, we understood the importance of creating a space to organize and socialize information that would strengthen our own employee connections across a diverse global community," said Rob LoCascio, Founder and CEO of LivePerson.  "To be recognized by the Nielsen Norman Group as having one of the world's top corporate intranets validates our efforts, reinforcing the vital role our internal community, LivePerson Nation, plays in supporting our corporate culture."

LivePerson Nation, currently supporting more than 500 users, boasts a number of valuable features, including:

  • Social Networking: All employees are encouraged to blog on the intranet, sharing work or inter-personal information, and incorporating text, photo and video options for an added element of "connection."
  • Technology: Hosted by SAAS platform vendor, Jive Software, all customizations have been engineered internally by LivePerson, allowing the Company to utilize the technology to best suit its needs.
  • Mobile: Accessibility via all mobile devices with browser capability, providing multi-channel access.
  • Search: Utilizing Jive's built-in search tool, and providing employees with best practices for making their content easier to locate.

The full report of Nielsen Norman Group's Annual Intranet Design Contest is available here:  

About LivePerson

LivePerson, Inc. (NASDAQ: LPSN) offers a cloud-based platform that enables businesses to proactively connect in real-time with their customers via chat, voice, and content delivery at the right time, through the right channel, including websites, social media, and mobile devices. This "intelligent engagement" is driven by real-time behavioral analytics, producing connections based on a true understanding of business objectives and customer needs.

More than 8,500 companies rely on LivePerson's platform to increase conversions and improve customer experience, including Hewlett-Packard, IBM, Microsoft, Verizon, Sky, Walt Disney, PNC, QVC and Orbitz.

LivePerson has received the CODiE award for Best Ecommerce Solution in 2011, and has been named one of America's 25 Fastest-Growing Tech Companies by Forbes in 2011.  LivePerson is headquartered in New York City with offices in San Francisco, Tel Aviv, Atlanta, London and Melbourne, Australia.

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About Nielsen Norman Group

Nielsen Norman Group ( is a user-experience research firm that advises companies on how to succeed through human-centered design of products and services.  NN/g principals Jakob Nielsen, Don Norman and Bruce "Tog" Tognazzini are world-renowned user-experience pioneers who advocated human-centered design and usability long before it became popular to do so.  Besides authoring books and evangelizing at NN/g events about user experience, they and others on the NN/g team offer high-level strategic consultation on the usability of websites, consumer products, software designs and anything else that needs to be easy-to-use. Media contact: Darcy Provo,, California, 415-871-1831.

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