LivePerson to Host 2012 Customer Summit, Aspire, in New York, June 12 - 14
Jun 12, 2012
Annual summit highlights innovations and best practices in customer engagement from LivePerson experts and leading brands, including Petco, The Home Depot and Cvent

NEW YORK, June 12, 2012 /PRNewswire/ -- LivePerson, Inc. (NASDAQ: LPSN), a provider of real-time chat, voice and content solutions that increase conversions and improve customer experience, today announced it will be hosting its annual customer event, Aspire 2012 on June 12-14 at 82Mercer in Soho, New York. Aspire 2012, a gathering of leaders and innovators in customer experience, will focus on the evolution and new possibilities of real-time customer engagement technology, intelligence and personalization. 


The two-day event will provide attendees with the opportunity to connect with LivePerson subject matter experts, industry leading customers and thought leaders in the community, in an exciting and dynamic forum. In addition, Aspire 2012 will feature interactive discussion blocks highlighting the evolution of customer engagement through customer success stories including "FROM Chat TO the Complete Customer Experience," "FROM Hoping TO Guiding with Intelligence" and "FROM 'Please Hold' TO Instant Gratification."

"Our customers represent some of the most successful and innovative organizations in customer experience and Aspire is a unique opportunity for these leading brands to connect and share their best practices," said Robert LoCascio, CEO and Founder, LivePerson. "This year, our program will focus on how the world of online engagement is evolving, and how brands can leverage the power of real-time intelligence and data to connect meaningfully with the consumers of today and tomorrow."

Aspire 2012 features an extraordinary agenda of speakers who will share first-hand stories of how their leading organizations are enhancing the customer and community experience:

  • "The Future of Connection" from Robert LoCascio, CEO, LivePerson
  • "360-Degree Customer Engagement" from Erin Smith, Director, Managed Global Services, Petco
  • "Marketing Agility in the Age of the Connected Customer" from Jason Daigler, Manager, Online Product Management, The Home Depot
  • "Turning Social Media into a Lead Generation Tool with Chat" from David Phillips, Online Marketing Manager, Cvent
  • "Taking Chat to SMS:  Using Technology to Get to People When They Need Help the Most" from Brian Pinero, Acting Director, Love is Respect
  • "The Power of the Right Deal at the Right Time: Achieving Extraordinary Results with Keyword Lift™" from Sara Shikhman, President, Bedroom Furniture Discounts
  • "The Future of Innovation" from Thomas Stat, Co-Founder and Executive Director of Edison Universe, and TED speaker
  • "Empowering your Business Through Community," from Peter Block, Author of Community

Aspire 2012 will also include demonstrations of the latest LivePerson innovations, including LivePerson's intelligent engagement platform, LiveEngage, and intelligence-driven products such as LP Marketer, LP Insights, Keyword Lift and Analytics Driven Engagement.

Tune in for a live webcast of the Aspire 2012 presentations, starting on June 13, 9:00 AM EDT, at Follow @LivePerson and #LPAspire for event updates. 

For more information or to register for Aspire 2012, visit

About LivePerson

LivePerson, Inc. (Nasdaq: LPSN) offers a cloud-based platform that enables businesses to proactively connect in real-time with their customers via chat, voice, and content delivery at the right time, through the right channel, including websites, social media, and mobile devices. This "intelligent engagement" is driven by real-time behavioral analytics, producing connections based on a true understanding of business objectives and customer needs.

More than 8,500 companies rely on LivePerson's platform to increase conversions and improve customer experience, including Hewlett-Packard, IBM, Microsoft, Verizon, Sky, Walt Disney, PNC, QVC and Orbitz.

LivePerson received the CODiE award for Best Content Management Solution in 2012 and for Best Ecommerce Solution in 2011, and has been named a Company of the Year by Frost and Sullivan in 2011.  LivePerson is headquartered in New York City with offices in San Francisco, Tel Aviv, Atlanta, London and Melbourne, Australia.

Safe Harbor Provision

Statements in this press release regarding LivePerson that are not historical facts are forward-looking statements and are subject to risks and uncertainties that could cause actual future events or results to differ materially from such statements.  Any such forward-looking statements are made pursuant to the safe harbor provisions of the Private Securities Litigation Reform Act of 1995.  It is routine for our internal projections and expectations to change as the quarter and year progresses, and therefore it should be clearly understood that the internal projections and beliefs upon which we base our expectations may change. Although these expectations may change, we are under no obligation to inform you if they do. Actual events or results may differ materially from those contained in the projections or forward-looking statements. Some of the factors that could cause actual results to differ materially from the forward-looking statements contained herein include, without limitation: potential fluctuations in our quarterly and annual results; the adverse effect that the global recession may have on our business; competition in the real-time sales, marketing, customer service and online engagement solutions market; our ability to retain existing clients and attract new clients; risks related to new regulatory or other legal requirements that could materially impact our business; impairments to goodwill that result in significant charges to earnings; volatility of the value of certain currencies in relation to the US dollar, particularly the New Israeli Shekel, U.K. pound and Euro; risks related to our international operations, particularly our operations in Israel, and the civil and political unrest in that region; responding to rapid technological change and changing client preferences; our ability to retain key personnel and attract new personnel; risks related to the operational integration of acquisitions; technology systems beyond our control and technology-related defects that could disrupt the LivePerson services; privacy concerns relating to the Internet that could result in new legislation or negative public perception; risks related to the regulation or possible misappropriation of personal information; legal liability and/or negative publicity for the services provided to consumers via our technology platforms; risks related to protecting our intellectual property rights or potential infringement of the intellectual property rights of third parties; and risks related to our common stock being traded on more than one market, which may result in additional variations in the trading price of our common stock. This list is intended to identify only certain of the principal factors that could cause actual results to differ from those discussed in the forward-looking statements. Readers are referred to the reports and documents filed from time to time by us with the Securities and Exchange Commission for a discussion of these and other important risk factors that could cause actual results to differ from those discussed in forward-looking statements.

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