NEW YORK, Dec. 9, 2013 /PRNewswire/ -- LivePerson, Inc. (NASDAQ: LPSN), a leading provider of digital engagement solutions, announced today that it hosted more than one million digital engagements on Cyber Monday — a new record for the Company. In addition to the record-breaking number of engagements and chat interactions, LivePerson saw a dramatic increase in visitor traffic across its network, which was up 38% from last year, and also in the number of consumers demanding digital engagement on Cyber Monday via the LivePerson platform.
Last year, online shoppers spent $42.3 billion throughout November and December -- a 14-percent increase from 2011, according to ComScore. This year, Cyber Monday broke new records, at figures north of $1.735 billion, according to ComScore; some are calling it the biggest e-commerce spending day in US history. As more and more consumers look to do their shopping online this holiday season, brands need to be prepared for the rush of holiday traffic online and ready to provide digital support to capture the potential revenue. LivePerson monitored over 119 million site visits on Cyber Monday alone, demonstrating record site traffic for its 8500 customers.
"More consumers are doing their holiday shopping online this year than ever before, and as a result, seeking digital engagement as a means of efficient and meaningful assistance. Cyber Monday presents an enormous opportunity for brands to capture revenue by engaging and converting new customers who are visiting their sites. This year we saw many of our customers engage a far greater percentage of their visitor traffic than usual because they understand the power of live, digital engagement," said Robert LoCascio, Founder and CEO of LivePerson. "Our LiveEngage platform has the ability to scale with our customers when it matters most, and support even the biggest spikes in traffic, so brands can drive increased sales while delivering the best possible customer experience online."
In its recent "Connecting with Customers" report, LivePerson revealed that consumers expect access to real-time help within 76 seconds when shopping online, and if they don't get it, they're likely to abandon the site altogether. 35% of consumers stated that the moment of purchase was a critical element of the customer journey and where they often needed help online, making it crucial for brands to identify and digitally engage consumers in real-time during these critical moments, and this is most important during the busy holiday season.
"Our customers demand immediate and personalized assistance online, and live chat is a key means to deliver the experience they expect, especially during the holiday season," said Chad Caudill, Director of Customer Service and Warehouse Operations at Moosejaw, an outdoor recreation apparel and gear retailer. "The LivePerson platform provides us with the flexibility and scalability to ramp up on critical days like Cyber Monday and intelligently engage with a broader segment of our customers. We're able to connect with our customers in real-time, at the right time and through the right channel, to help them find what they need and complete their purchase."
Safe Harbor Provision
Statements in this press release regarding LivePerson that are not historical facts are forward-looking statements and are subject to risks and uncertainties that could cause actual future events or results to differ materially from such statements. Any such forward-looking statements, including but not limited to financial guidance, are made pursuant to the safe harbor provisions of the Private Securities Litigation Reform Act of 1995. It is routine for our internal projections and expectations to change as the quarter and year progresses, and therefore it should be clearly understood that the internal projections and beliefs upon which we base our expectations may change. Although these expectations may change, we are under no obligation to inform you if they do. Actual events or results may differ materially from those contained in the projections or forward-looking statements. Some of the factors that could cause actual results to differ materially from the forward-looking statements contained herein include, without limitation: potential fluctuations in our quarterly revenue and operating results; the adverse effect that the global economic downturn may have on our business and results of operations; competition in the markets for online sales, marketing and customer service solutions, and online consumer services; our ability to retain existing clients and attract new clients; risks related to new regulatory or other legal requirements that could materially impact our business; impairments to goodwill that result in significant charges to earnings; volatility of the value of certain currencies in relation to the US dollar, particularly the currency of regions where we have operations; additional regulatory requirements, tax liabilities, currency exchange rate fluctuations and other risks as we expand internationally; responding to rapid technological change and changing client preferences; our ability to retain key personnel and attract new personnel; our ability to expand our operations internationally; risks related to the ability to successfully integrate past or potential future acquisitions; risks related to the regulation or possible misappropriation of personal information belonging to our customers' Internet users; technology systems beyond our control and technology-related defects that could disrupt the LivePerson services; privacy concerns relating to the Internet that could result in new legislation or negative public perception; legal liability and/or negative publicity for the services provided to consumers via our technology platforms; risks related to protecting our intellectual property rights or potential infringement of the intellectual property rights of third parties; increased allowances for doubtful accounts as a result of an increasing amount of receivables due from customers with greater credit risk; delays in our implementation cycles; risks associated with our current or future stock repurchase programs, including whether such programs will enhance long-term stockholder value, and whether such stock repurchases could increase the volatility of the price of our common stock and diminish our cash reserves; risks related to our operations in Israel, and the civil and political unrest in that region; and risks related to our common stock being traded on more than one securities exchange, which may result in additional variations in the trading price of our common stock. This list is intended to identify only certain of the principal factors that could cause actual results to differ from those discussed in the forward-looking statements. Readers are referred to the reports and documents filed from time to time by us with the Securities and Exchange Commission for a discussion of these and other important risk factors that could cause actual results to differ from those discussed in forward-looking statements.
LivePerson, Inc. (Nasdaq: LPSN) offers a cloud-based platform that enables businesses to proactively connect in real-time with their customers via chat, voice, and content delivery at the right time, through the right channel, including websites, social media, and mobile devices. This "intelligent engagement" is driven by real-time behavioral analytics, producing connections based on a true understanding of business objectives and customer needs.
More than 8,500 companies rely on LivePerson's platform to increase conversions and improve customer experience, including Hewlett-Packard, IBM, Microsoft, Verizon, Sky, Walt Disney, PNC, QVC and Orbitz.
LivePerson received the CODiE award for Best Content Management Solution in 2012, and has been named a Market Share Leader by Frost and Sullivan in 2012. LivePerson is headquartered in New York City with offices in San Francisco, Atlanta, Santa Monica, Tel Aviv, London and Melbourne.
At Moosejaw we sell the best outdoor gear and apparel in the world and have the most fun possible while doing it. Our goal is to engage customers with our unique brand voice and a little youthful enthusiasm. We call it Moosejaw madness. Moosejaw offers products from popular brands such as The North Face, Arc'teryx, Patagonia, Mountain Hardwear, and Black Diamond, as well as its own Moosejaw brand and many others. The company serves a diverse customer base including serious outdoor enthusiasts, active individuals pursuing an outdoor lifestyle, and high school and college students who are passionate about the Moosejaw brand. Moosejaw operates through Moosejaw.com as well as eleven retail stores.
LivePerson: Erin Kang
Atomic PR for LivePerson
SOURCE LivePerson, Inc.