LivePerson Deepens APAC Footprint with Two New Data Centres in Australia
Sep 17, 2015
Invests in Sydney and Melbourne centres to support expansion across the APAC region

SYDNEY, Sept. 17, 2015 /PRNewswire/ -- LivePerson, Inc. (NASDAQ: LPSN), a leading provider of live digital engagement solutions, announced today the launch of two new data centres in Australia.

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A primary data centre located in Sydney will serve as a hub for the company's key Asia-Pacific customers, which include Australia's big four banks and other leading APAC brands across different industries, such as Telstra, Qantas and Medibank.

A second data centre will be situated in Melbourne to provide state of the art back-up and redundancy. LivePerson now has six data centre facilities equipped with redundancy plans across the globe, including centres in the US, England, Amsterdam and Australia.

According to the company, the decision to build out local data centre infrastructure within Australia was driven by growing regional demand for cloud services and a goal of delivering premium quality services with minimal latency, as well as enhanced legal compliance and security capabilities.

Steve Fitzjohn, Regional Director for APAC at LivePerson, said: "The time is right for us to invest in local data centres to support regional expansion as some of our largest customers and prospects want a local hub for their growing volumes of data."

"We pride ourselves in investing in the highest level of data security to ensure that client and consumer data are stored responsibly, while providing the most personalised, and innovative experience possible, which is what our customers demand," said Fitzjohn.

In addition, Fitzjohn notes that Australia's booming digital economy and demand for cloud services drove the decision to deepen infrastructure investment in the region.

"With figures from a recent Deloitte report valuing Australia's digital economy at $AUD79 billion or 5.1 percent of Australia's total gross domestic product, we believe the market is ripe for this kind of investment," said Fitzjohn. "The local data centre should also help us expand our reach across industry sectors interested in local presence, such as Local, State and Federal governments within the region." 

LivePerson attributes much of its success in the Asia Pacific markets to growth across a number of key verticals including: finance, telecommunications, travel, insurance, utilities, retail, education and a range of other segments.

About LivePerson

LivePerson, Inc. (Nasdaq: LPSN) offers a cloud-based platform that enables businesses to proactively connect in real-time with their customers via chat, voice, and content delivery at the right time, through the right channel, including websites, social media, and mobile devices. This "intelligent engagement" is driven by real-time behavioral analytics, producing connections based on a true understanding of business objectives and customer needs. For more information, please visit To view other global press releases about LivePerson, please visit

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Statements in this press release regarding LivePerson that are not historical facts are forward-looking statements and are subject to risks and uncertainties that could cause actual future events or results to differ materially from such statements. Any such forward-looking statements, including but not limited to financial guidance, are made pursuant to the safe harbor provisions of the Private Securities Litigation Reform Act of 1995. It is routine for our internal projections and expectations to change as the quarter and year progress, and therefore it should be clearly understood that the internal projections and beliefs upon which we base our expectations may change. Although these expectations may change, we are under no obligation to inform you if they do. Actual events or results may differ materially from those contained in the projections or forward-looking statements.  Some of the factors that could cause actual results to differ materially from the forward-looking statements contained herein include, without limitation: potential fluctuations in our quarterly revenue and operating results; competition in the markets for online sales, marketing and customer service solutions, and online consumer services; our ability to retain existing clients and attract new clients; risks related to new regulatory or other legal requirements that could materially impact our business; volatility of the value of certain currencies in relation to the U.S. dollar, particularly the currency of regions where we have operations; additional regulatory requirements, tax liabilities, currency exchange rate fluctuations and other risks as we expand internationally and/or as we expand into direct-to-consumer services; impairments to goodwill that result in significant charges to earnings; responding to rapid technological change and changing client preferences; the adverse effect that the global economic downturn may have on our business and results of operations; our ability to retain key personnel, attract new personnel and to manage staff attrition; our ability to expand our operations internationally; risks related to the ability to successfully integrate past or potential future acquisitions; failures or security breaches in our services, those of our third party providers, or in the websites of our customers; risks related to the regulation or possible misappropriation of personal information belonging to our customers' Internet users; technology systems beyond our control and technology-related defects that could disrupt the LivePerson services; privacy concerns relating to the Internet that could result in new legislation or negative public perception; legal liability and/or negative publicity for the services provided to consumers via our technology platforms; risks related to protecting our intellectual property rights or potential infringement of the intellectual property rights of third parties; risks related to technological or other defects distributing our services; increased allowances for doubtful accounts as a result of an increasing amount of receivables due from customers with greater credit risk; delays in our implementation cycles; risks associated with the recent volatility in the capital markets; our ability to secure additional financing to execute our business strategy; risks associated with our current or any future stock repurchase programs, including whether such programs will enhance long-term stockholder value, and whether such stock repurchases could increase the volatility of the price of our common stock and diminish our cash reserves; our ability to license necessary third party software for use in our products and services, and our ability to successfully integrate third party software; changes in accounting principles generally accepted in the United States; our ability to maintain our reputation; risks related to our complex products; our recognition of revenue from subscriptions; our lengthy sales cycles; risks related to our operations in Israel, and the civil and political unrest in that region; natural catastrophic events and interruption to our business by man-made problems; the high volatility of our stock price; and risks related to our common stock being traded on more than one securities exchange. This list is intended to identify only certain of the principal factors that could cause actual results to differ from those discussed in the forward-looking statements. Readers are referred to the reports and documents filed from time to time by us with the Securities and Exchange Commission for a discussion of these and other important factors that could cause actual results to differ from those discussed in forward-looking statements.

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Erin Kang

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