NEW YORK, NY - May 29, 2007 - LivePerson, Inc. (NASDAQ: LPSN), a provider of online conversion solutions, today announced the company will host a free, live webinar on June 5 titled "Proactive Service: From Experiment to Strategy."
LivePerson will be joined by guest speaker Bruce Temkin, Vice President and Principal Analyst at Forrester Research, who will discuss his analysis of customer experience best practices and recent industry trends. The webinar will also feature Dave Flammia, Director of Call Center Strategy for EarthLink, who will review how EarthLink's innovative experiment with live chat for proactive service has driven cost savings of nearly $1 million annually while simultaneously increasing customer satisfaction ratings by 10 points.
The webinar will be held from 1:00 PM ET to 2:00 PM ET on Tuesday, June 5, 2007. To register, visit the events section of the LivePerson website at www.liveperson.com/events.
LivePerson is a provider of online conversion solutions. Our hosted software enables companies to identify and proactively engage online visitors- increasing sales, satisfaction and loyalty while reducing service costs. Combining web-interaction technology (chat, email and a self-service knowledgebase) with a deep understanding of consumer behavior and industry best practices, LivePerson's Timpani™ platform engages the right customer, at the right time, with the right communications channel. This Engagement Marketing platform creates more relevant, compelling and personalized experiences-converting traffic into revenues, and facilitating real-time sales and customer service. More than 5,000 companies including EarthLink, Hewlett- Packard, Microsoft, Qwest and Verizon, rely on LivePerson to help maximize the return on their marketing and e-commerce investments. LivePerson is headquartered in New York City.
SOURCE: LivePerson, Inc.
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