NEW YORK, NY - March 26, 2002 - LivePerson, Inc. (NASDAQ: LPSN) today announced Radian Guaranty Inc., a provider of private mortgage insurance and risk management services to more than 3,500 mortgage lenders nationwide, has implemented the LivePerson customer care solution to support its online ordering and servicing system for mortgage insurance, MI Online. LivePerson technology enables Radian to provide premium customer care to clients while measurably reducing inbound support requests and saving time.
"An eServices Support team member will be able to provide the assistance our clients need -- when they need it," says Doug Rossbach, Senior Vice President, eCommerce. "LivePerson provides the link to Radian support staff that clients sometimes need during the mortgage insurance ordering process. By providing help in real time, MI Online users can move quickly and easily through the system, reducing issue resolution time and speeding transactions."
LivePerson offers industry leading self-service and real-time customer care solutions. When customers need assistance beyond FAQ and document self-service, customer inquiry overflow is routed and processed by LivePerson's secure email messaging and live chat technology.
"Our clients look to us to provide innovative and reliable customer care solutions," says Robert LoCascio, CEO of LivePerson. "No other tool is as easy to deploy, has such flexible and powerful features, or enables companies to increase their speed of business on the web and recognize immediate cost savings and increased revenue opportunity."
Radian Guaranty Inc. is the mortgage insurance subsidiary of Radian Group Inc. (NYSE: RDN), a global credit enhancement company headquartered in Philadelphia. Radian provides private mortgage insurance and risk management services to mortgage lenders nationwide; these services increase homeownership opportunities by helping people to buy homes with down payments of less than 20 percent. Private mortgage insurance protects lenders from default-related losses on residential first mortgages and facilitates the sale of low-down payment mortgage loans in the secondary market. Additional information about Radian and its products and services may be found at www.radianmi.com .
LivePerson (http://www.liveperson.com/) is a leading Application Service Provider (ASP) of technology facilitating real-time sales and customer service for companies doing business on the Internet. The LivePerson service enables online businesses to communicate securely with Internet users in real time, thereby enhancing the online experience. With LivePerson real-time solutions, consisting of Chat, Knowledge (a self-service FAQ product), and Email, LivePerson offers clients the opportunity to increase sales, lower customer service costs and increase responsiveness to customer needs. LivePerson is headquartered in New York City.
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SOURCE: LivePerson, Inc.
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