NEW YORK, March 7, 2019 /PRNewswire/ -- Following a review of conversational artificial intelligence (AI) in the financial services space, Frost & Sullivan awarded its 2018 Global Customer Value Leadership Award to LivePerson, in recognition of its unique, end-to-end approach to deploying conversational commerce and AI in brand-to-consumer communication.
Some notable conclusions from Frost & Sullivan, which led them to present the award to LivePerson:
As a global leader in conversational commerce, LivePerson has built a platform that the largest brands in the world, including Citibank, HSBC and other leading financial institutions, use for messaging. By switching old-fashioned voice calls or website interactions for conversational experiences – far preferred by consumers – LivePerson has allowed financial services institutions to improve customer satisfaction.
"We're delighted to receive this prestigious award for the work we, together with our innovative financial services customers, have done to bring conversational banking to life for consumers," says Manlio Carrelli, EVP Enterprise Business at LivePerson. "Digital was mostly about self-service, but conversational banking is about a new relationship with the consumer. What are the possibilities when you are connected over an ongoing conversation, right on the consumer's mobile device and in the messengers and voice assistants they use everyday. Our customers are changing what it means to be a bank, in addition to improving the consumer experience far beyond what is possible over the phone, web or apps."
Frost & Sullivan Best Practices awards recognize companies in a variety of regional and global markets for demonstrating outstanding achievement and superior performance in areas such as leadership, technological innovation, customer service, and strategic product development. Industry analysts compare market participants and measure performance through in-depth interviews, analysis, and extensive secondary research to identify best practices in the industry.
About LivePerson, Inc.
LivePerson makes life easier by transforming how people communicate with brands. Our 18,000 customers, including leading brands like Citibank, HSBC, Orange, and The Home Depot, use our conversational commerce solutions to orchestrate humans and AI, at scale, and create a convenient, deeply personal relationship — a conversational relationship — with their millions of consumers. For more information about LivePerson (NASDAQ: LPSN), please visit www.liveperson.com.
PR (at) liveperson.com
SOURCE LivePerson, Inc.