NEW YORK, NY - January 9, 2007 - LivePerson, Inc. (NASDAQ: LPSN), a provider of online conversion solutions, announced today that Timpani Voice™ has received a 2006 Product of the Year Award from Technology Marketing Corporation's (TMC®) Customer Inter@ction Solutions® magazine (http://www.cismag.com/). Customer Inter@ction Solutions has been the leading publication covering CRM, call centers and teleservices since 1982.
Timpani Voice™ is an enterprise click-to-talk solution that helps e-commerce organizations proactively address consumer buying concerns and increase conversions from website visitors. Leveraging real-time analytics and business rules, Timpani Voice™ identifies targeted visitor segments while they're online and brokers an immediate connection with telephone agents, bypassing conventional voice recognition and automated phone menu options.
With the addition of voice to Timpani Sales & Marketing™, LivePerson's hosted engagement marketing platform, businesses can deliver a consistent, seamless experience across all sales and service channels: phone, chat, email and self-service. Timpani Voice™ features Invite-to-Talk™, a proactive application that introduces the voice channel to online visitors based on behavioral events such as site navigation and shopping cart abandonment.
"Customer Inter@ction Solutions is proud to bestow LivePerson with a 2006 Product of the Year Award. Each year, Customer Inter@ction Solutions magazine recognizes companies that have demonstrated excellence in technological advancement and application refinements," said Nadji Tehrani, Executive Group Publisher and Editor-in-Chief of Customer Inter@ction Solutions. "LivePerson has proven they are committed to quality and excellence in solutions that benefit the customer experience as well as ROI for the companies that use them. I am pleased to honor their hard work and accomplishments and look forward to more innovative solutions from them in the future."
"Timpani Voice has been enthusiastically received by our customer base as an effective means to bridge the gap between their call centers and web sites," said LivePerson CEO Robert LoCascio. "This award is a credit to the innovation and domain expertise shown by the LivePerson team that makes our Timpani platform a driving force in increasing online sales and improving customer satisfaction."
The Product of the Year Award winners for 2006 will be featured in the January and February 2006 issues of Customer Inter@ction Solutions magazine. For more information about the 2006 Product of the Year Awards or any of the TMC media properties, please visit www.tmcnet.com.
LivePerson is a provider of online conversion solutions. Our hosted software enables companies to identify and proactively engage online visitors-increasing sales, satisfaction and loyalty while reducing service costs. Combining web-interaction technology (chat, email and a self-service knowledgebase) with a deep understanding of consumer behavior and industry best practices, LivePerson's Timpani™ platform engages the right customer, at the right time, with the right communications channel. This Engagement Marketing platform creates more relevant, compelling and personalized experiences-converting traffic into revenues, and facilitating real-time sales and customer service. More than 5,000 companies including EarthLink, Hewlett-Packard, Microsoft, Qwest and Verizon, rely on LivePerson to help maximize the return on their marketing and e-commerce investments. LivePerson is headquartered in New York City.
Technology Marketing Corporation (TMC) publishes four print publications: Customer Interaction Solutions, INTERNET TELEPHONY, SIP Magazine and IMS Magazine. TMCnet, TMC's Web site, is the leading source of news and articles for the communications and technology industries. Ranked in the top 2,600 sites in the world by alexa.com*, TMCnet serves more than one million unique visitors each month. TMC is also the first publisher to test new products in its own on-site laboratories, TMC Labs. In addition, TMC produces INTERNET TELEPHONY Conference & EXPO, The VoIP Developer Conference, VoIP Demo, IMS Expo and Call Center 2.0 Conference. TMCnet.com publishes more than 15 topical online newsletters. For more information about TMC, visit http://www.tmcnet.com/. (*alexa.com is an amazon.com company that ranks Web sites by their traffic levels. Neither alexa.com nor amazon.com is affiliated with TMCnet.)
LivePerson, Timpani, Timpani Voice and Invite-to-Talk are trademarks or registered trademarks of LivePerson, Inc. or its affiliates in the United States and/or other countries. All other trademarks referenced herein are the property of their respective owners.
SOURCE: LivePerson, Inc.
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