NEW YORK, NY - June 19, 2008 - LivePerson, Inc. (NASDAQ: LPSN), a provider of online engagement solutions that facilitate real-time assistance and expert advice, today announced that it will deliver a joint presentation with a leading retail bank at Forrester's 2008 Financial Services Forum. The event, which will be held June 23-24 at the Grand Hyatt in New York City, will show marketing and strategy professionals from retail financial services firms how to transform their customer experience initiatives from promising ideas to successfully executed strategies.
Jim Dicso, LivePerson's SVP of Enterprise Sales & Service, will be joined by the Senior Vice President of Retail Direct Online and the Vice President of Online Sales from one of the nation's largest financial holding companies, to present "Boosting Incremental Revenue with Live Chat" on Monday, June 23. The session will chronicle the bank's online chat program, from tactical execution and incremental results to expectations and reality.
WHO: Jim Dicso, SVP of Enterprise Sales & Service, LivePerson WHAT: Presentation/Case Study: Boosting Incremental Revenue with Live Chat WHEN: Forrester's 2008 Financial Services Forum, Monday, June 23, 2008, 2:45-3:15pm WHERE: Grand Hyatt, New York City WHY: The online channel represents one of the fastest growing sales channels for financial services firms. This presentation will feature topics including: how, where and why a leading retail bank implemented live chat; which products and customer segments were targeted; how the bank built the business case for live chat; program results; and more.
LivePerson will also showcase its hosted proactive chat and click-to-call solutions, which are currently deployed by more than 6,000 customers, in the Technology Showcase.
For more information on Forrester's 2008 Financial Services Forum, please visit http://www.forrester.com/events/eventdetail?eventID=2117. Or to schedule media appointments with LivePerson executives who will be speaking at the conference, please email firstname.lastname@example.org.
Live Chat Success Story
Read the case study featuring National City Corporation and learn how its retail financial services line of business boosted application completion rates and account openings with LivePerson's enterprise chat platform: http://solutions.liveperson.com/customers/nationalCity/overview.asp.
LivePerson is a provider of online engagement solutions that facilitate real-time assistance and expert advice. Connecting businesses and experts with consumers seeking help on the Web, LivePerson's hosted software platform creates more relevant, compelling and personalized online experiences. Every month, LivePerson's intelligent platform helps millions of people succeed online; more than 6,000 companies, including EarthLink, Hewlett-Packard, Microsoft, Qwest, and Verizon, rely on LivePerson to maximize the impact of the online channel. LivePerson is headquartered in New York City.
SOURCE: LivePerson, Inc.
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