NEW YORK, NY - May 2, 2006 - LivePerson, Inc. (NASDAQ: LPSN), a provider of online conversion solutions, announced today that Technology Marketing Corporation (TMC®)'s Customer Interaction Solutions® magazine (http://www.cismag.com/) has named the company's Timpani Sales and Marketing product as a recipient of a CRM Excellence Award for 2006. Customer Interaction Solutions® has been the premier publication in the CRM, call center and teleservices industries since 1982.
"The Timpani platform enables our customers to build lasting relationships and increase their online success by engaging online shoppers in real-time with targeted, relevant information," said Kevin Kohn, executive vice president of marketing at LivePerson. "This CRM Excellence Award is a reflection of that success and we're honored to receive the recognition."
Timpani Sales and Marketing enables LivePerson clients to maximize online revenue opportunities, improve conversion rates and reduce shopping cart abandonment by proactively engaging the right visitor, using the right channel at the right time. The intelligent and proactive solution identifies visitors who demonstrate hot-lead or abandonment behavior and reaches out to them, in real time, with relevant information, offers and promotions.
"Customer Interaction Solutions magazine implemented the CRM Excellence Awards seven years ago as a way of commending the companies that have proven to be true CRM partners to their customers and clients. LivePerson has demonstrated to the editors of Customer Interaction Solutions® that their products and services have substantially improved the processes of their clients' businesses by streamlining and facilitating the flow of information needed for companies to retain their most precious asset...their customers," said Nadji Tehrani, founder and chairman of TMC, publishers of Customer Interaction Solutions®.
The CRM Excellence Award winners for 2006 will be published in the May and June issues of Customer Interaction Solutions® magazine.
LivePerson is a provider of online conversion solutions. Our hosted software enables companies to identify and proactively engage online visitors -- increasing sales, satisfaction and loyalty while reducing service costs. Combining web -- interaction technology (chat, email and a self-service knowledgebase) with a deep understanding of consumer behavior and industry best practices, LivePerson's Timpani™ platform engages the right customer, at the right time, with the right communications channel. This Engagement Marketing platform creates more relevant, compelling and personalized experiences -- converting traffic into revenues, and facilitating real-time sales and customer service. More than 4,000 companies including EarthLink, Hewlett-Packard, Microsoft, Qwest and Verizon rely on LivePerson to help maximize the return on their marketing and e-commerce investments. LivePerson is headquartered in New York City.
Technology Marketing Corporation (TMC) publishes four print magazines: Customer Interactive Solutions, Internet Telephony, SIP Magazine and IMS Magazine; as well as the digital publications, Speech-World, WiFI Telephony Magazine, VoIP Developer, IPTV Magazine and WiMAX Magazine. TMC also produces TMCnet, the world's leading communications and technology Web site. TMC is also the first publisher to test new products in its own on-site laboratories, TMC Labs. TMC produces INTERNET TELEPHONY Conference & EXPO, The VoIP Developer Conference, Speech-World Conference, IP Contact Center Summit and The Global Call Center Outsourcing Summit. TMCnet, ranked among the top 2,500 Web sites in the World by Alexa.com, publishes more than 20 topical online newsletters. For more information about TMC, visit http://www.tmcnet.com/.
SOURCE: LivePerson, Inc.
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