NEW YORK, NY - May 17, 2005 - LivePerson, Inc. (NASDAQ: LPSN), a provider of communications solutions for online sales, marketing and customer service, announced today that Logicworks (http://www.logicworks.net/), a premier provider of full-service managed hosting solutions, has employed Timpani Chat to accelerate the sales process and provide heightened customer service.
Timpani allows Logicworks to quickly connect online customers with a live salesperson. The advanced analytics capabilities provided by LivePerson allow salespeople to view real time information about customers with whom they are chatting, such as the customers' URL and whether they have visited the site previously. In a departure from the industry standard, all of Logicworks' Account Executives have a deep technical background, and are able to answer all technical questions. Enabling serious customers to more quickly communicate with an agent has allowed Logicworks to increase sales and shorten sales cycles.
"Potential customers come to our site knowing exactly what they want, and require specific, highly technical information," said Gregg Kitaeff, Vice President of Sales, Logicworks. "LivePerson is a fantastic tool that allows us to put customers in touch with our Account Executives much more quickly, while adding a level of human interactivity that closes sales with increased speed and efficiency. Our typical sales cycle is measured in months. Using Timpani we have closed deals in days."
Logicworks' solutions provide 99.999% to 100% uptime for companies with enterprise-level managed hosting needs, including a high-availability Managed Database Service for Oracle® and Microsoft® platforms. In the highly competitive hosting space, the company recognized the need for a communication solution that could differentiate them from their competitors, improve customer satisfaction and accelerate the sales process.
"Logicworks utilizes Timpani to solve a very specific sales challenge -- how to provide extremely case-dependent technical information to potential customers at exactly the right time," said Robert LoCascio, LivePerson CEO. "The fact that they are experiencing such marked success is a testament to their deep understanding of their customers and the flexibility and effectiveness of Timpani Chat."
LivePerson is a provider of communications solutions for online sales, marketing and customer service. LivePerson's Timpani platform enables online businesses to identify and engage the right customer with the right communication channel at the right time, thereby enhancing the online experience. Chat, marketing and selling tools, a self-service knowledgebase and email management are combined with industry-leading channel matching technology, rules-based intelligence, routing and reporting, to offer clients the opportunity to increase sales, lower customer service costs and enhance the customer experience. The company's roster of more than 3,000 customers, including EarthLink, Microsoft, Hewlett Packard, Qwest, Verizon and AT&T, have long reported significant savings, increased sales and high customer satisfaction using LivePerson's technologies. LivePerson is headquartered in New York City.
Founded in 1993, Logicworks, http://www.logicworks.net/, is a Managed Services Provider offering enterprise-level managed server hosting. Customers rely on Logicworks to provide and manage optimally configured hosting solutions that meet both technical requirements and business objectives. Logicworks specializes in offering high-availability infrastructures, supported by managed services such as security, backups, and 24/7 technical support. Through its partnerships with Oracle, Microsoft, and MySQL, Logicworks has developed a Managed Database Service that provides a 100% SLA for the database layer, and is serviced and supported by vender-certified experts.
SOURCE: LivePerson, Inc.
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