NEW YORK, NY - November 13, 2006 - LivePerson, Inc. (NASDAQ: LPSN), a provider of online conversion solutions, today announced that it has significantly increased its number of live chat deployments in the higher education sector.
Based on growing demand for the company's Timpani Sales and Marketing platform and LivePerson Pro product, the company's hosted solution is now employed at more than 200 colleges and universities, including those currently in production, new implementations and scheduled expansion projects. Current deployments include Temple University, The University of Massachusetts, Florida International University, Liberty University, The University of Connecticut and Boston University.
Presented with the challenge of communicating with a generation raised on instant messaging, college and university administrations are realizing the benefits of offering live chat as a means of speaking directly with their student populations.
"LivePerson provides an easy-to-implement, secure and convenient way to communicate with our students," said Grace Salas, Director of Enrollment Information Services for Florida International University. "Unlike email, chats are initiated by students at the moment they need help. Most students who have used LivePerson indicate a preference for chat over both the telephone and office visits. In fact, 97% of those who answered the exit survey rated the service excellent or good."
"Live Chat is a natural communications channel for today's students," said LivePerson CEO Robert LoCascio. "Students regularly use text messaging and IM when speaking to friends and family and expect the same level of responsiveness when seeking information online. Colleges and universities that respond to this need with live chat are distributing information more efficiently and building stronger ties to their students and communities."
LivePerson's comprehensive software platform, Timpani, is a fully integrated multi-channel communication solution that facilitates real-time sales, customer service and marketing. Timpani delivers tools that support and manage all online customer interactions: chat, email and self- service/knowledgebase. By supplying a single agent desktop and unified customer history, Timpani enables companies to deliver a personalized and seamless service experience.
LivePerson Pro targets small businesses looking for a cost effective solution to providing live chat to their customers. The platform includes live chat, co-browsing, operator console, LiveKeyword and LiveAnalytics.
LivePerson is a provider of online conversion solutions. Our hosted software enables companies to identify and proactively engage online visitors -- increasing sales, satisfaction and loyalty while reducing service costs. Combining web-interaction technology (chat, email and a self-service knowledgebase) with a deep understanding of consumer behavior and industry best practices, LivePerson's Timpani™ platform engages the right customer, at the right time, with the right communications channel. This Engagement Marketing platform creates more relevant, compelling and personalized experiences -- converting traffic into revenues, and facilitating real-time sales and customer service. More than 4,000 companies including EarthLink, Hewlett-Packard, Microsoft, Qwest and Verizon, rely on LivePerson to help maximize the return on their marketing and e-commerce investments. LivePerson is headquartered in New York City.
SOURCE: LivePerson, Inc.
CONTACT: Younjee Kim, +1-212-609-4222, firstname.lastname@example.org
Web site: http://www.liveperson.com/