NEW YORK, NY - March 15, 2005 - LivePerson, Inc. (NasdaqSC: LPSN), a leading provider of communications solutions for online sales, marketing and customer service, announced today that Monster UK, the UK division of Monster.com, the world's leading online recruitment site, has adopted Timpani Chat to provide heightened customer service and sales support.
Supplying live online support to employers recruiting candidates on http://www.monster.co.uk/ has resulted in increased sales and customer satisfaction for Monster UK.
"In our industry, any delay in service can reduce a recruiter's willingness to buy, post or manage job listings on our site," said Robert Williams, Member Services Manager, Monster UK. "LivePerson's chat solution enables our agents to resolve issues instantly, with great ease and speed. We've found that providing online assistance increases sales and strengthens brand loyalty."
Williams also noted that LivePerson's online customer interaction technology was easy to deploy and use. And by addressing customer inquiries in real-time, Monster UK agents are able to deliver a guided online experience while preventing employers from abandoning the sign-up process.
"Through technology, innovation and the Internet, Monster has redefined how people look for jobs and how employers look for candidates," said Robert LoCascio, LivePerson CEO. "Timpani Chat enables Monster to deliver on-demand service and reinforces the company's commitment to supplying convenience and efficiency to both job-seekers and employers alike."
LivePerson is a leading provider of communications solutions for online sales, marketing and customer service. LivePerson's Timpani platform enables online businesses to identify and engage the right customer with the right communication channel at the right time, thereby enhancing the online experience. Chat, marketing and selling tools, a self-service knowledgebase and email management are combined with industry-leading channel matching technology, rules-based intelligence, routing and reporting, to offer clients the opportunity to increase sales, lower customer service costs and enhance the customer experience. The company's roster of more than 3,000 customers, including EarthLink, Microsoft, Hewlett Packard, Qwest, Verizon and AT&T, have long reported significant savings, increased sales and high customer satisfaction using LivePerson's technologies. LivePerson is headquartered in New York City.
SOURCE: LivePerson, Inc.
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