NEW YORK, NY - June 15, 2005 - LivePerson, Inc. (NASDAQ: LPSN), a provider of communications solutions for online sales, marketing and customer service, announced today that Technology Marketing Corporation (TMC®)'s Customer Interaction Solutions magazine (http://www.cismag.com/) has named Timpani as a recipient of a CRM Excellence Award for 2005. Customer Interaction Solutions® has been the premier publication in the CRM, call center and teleservices industries since 1982.
"LivePerson's primary goal is to help people succeed online," said Kevin Kohn, executive vice president of marketing at LivePerson. "Through Timpani, we have enabled our clients to build lasting and profitable relationships with their online customers. We are honored to receive TMC's CRM Excellence Award."
Timpani Sales and Marketing enables LivePerson clients to maximize online revenue opportunities, improve conversion rates and reduce shopping cart abandonment by proactively engaging the right visitor, using the right channel, at the right time. The intelligent and proactive solution identifies visitors who have the highest propensity to buy and reaches out to them, in real time, with relevant offers and promotions.
"Customer Interaction Solutions magazine implemented the CRM Excellence Awards six years ago as a way of commending the companies that have proven to be true CRM partners to their customers and clients. LivePerson has demonstrated to the editors of Customer Interaction Solutions that their products and services have substantially improved the processes of their clients' businesses by streamlining and facilitating the flow of information needed for companies to retain their most precious asset ... their customers," said Nadji Tehrani, founder and chairman of TMC, publishers of Customer Interaction Solutions.
A complete list of the CRM Excellence Award winners for 2005 will be published in the June and July issues of Customer Interaction Solutions magazine.
LivePerson is a leading provider of communications solutions for online sales, marketing and customer service. LivePerson's Timpani platform enables online businesses to identify and engage the right customer with the right communication channel at the right time, thereby enhancing the online experience. Chat, marketing and selling tools, a self-service knowledgebase and email management are combined with industry-leading channel matching technology, rules-based intelligence, routing and reporting, to offer clients the opportunity to increase sales, lower customer service costs and enhance the customer experience. The company's roster of more than 3,000 customers, including EarthLink, Microsoft, Hewlett Packard, Qwest, Verizon and AT&T, have long reported significant savings, increased sales and high customer satisfaction using LivePerson's technologies. LivePerson is headquartered in New York City.
Technology Marketing Corporation (TMC) publishes two print magazines: Customer Interaction Solutions, and Internet Telephony; five digital publications, SIP Magazine, Speech-World, WiFi Telephony Magazine, VoIP Developer, WiMAX Magazine; and the online publications TMCnet.com, Planet PDA Magazine, WiFi Revolution, Alternative Power and BiometriTech. TMC is also the first publisher to test new products in its own on-site laboratories, TMC Labs. TMC produces INTERNET TELEPHONY Conference & EXPO, The VoIP Developer Conference, Speech-World Conference, IP Contact Center Summit and The Global Call Center Outsourcing Summit. TMCnet.com publishes more than 25 topical online newsletters. For more information about TMC, visit its Web site at http://www.tmcnet.com/ .
SOURCE: LivePerson, Inc.
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